Thursday, November 3, 2022 9:00 AM - 9:30 AM PDT

Why Toyota Connected moved its response call center platform to Twilio Flex

When a Toyota or Lexus customer seeks emergency roadside or medical assistance, it is imperative that a Response Specialist is there to help. Toyota Connected integrated Twilio Flex with their vehicle telematics platform to provide a reliable network of Response Specialists. This move provided Toyota Connected with a highly available Call Routing Infrastructure (CRI) and an improved Call Center experience. This session will dive into the Toyota Connected Call Center Safety and Response use cases. You’ll learn what motivated Toyota Connected to migrate their call center to Twilio Flex and get in-depth insights into their journey..