Wednesday, November 2, 2022 8:00 AM - 8:15 AM PDT
Vertu Motors is the 5th largest motor retailer in the United Kingdom. Its aim is to grow through acquisitions and the use of digital experiences to drive organic growth. COVID and new market entrants were causing a dramatic shift to online customer engagement and disrupting Vertu’s business. Its legacy contact center struggled to keep pace, and 40% of customer calls to dealerships went unanswered. In this session, you’ll learn how Vertu deployed Flex, Segment, and Spoke Phone to create an integrated customer engagement and voice platform, tracking every channel and conversation. Vertu now has the power to deliver personalized customer context directly into the call, dramatically improving the customer experience.
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
Staff Engineer
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
Staff Engineer
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
Head of Data
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
Head of Data
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
CTO
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
Operations VP
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
Operations VP
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
CTO
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
Head of Customer Communications
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
Associate Partner
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
Associate Partner
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
Wednesday, November 2, 2022
10:00 AM - 11:00 AM PDT
Wednesday, November 2, 2022
11:15 AM - 12:00 PM PDT
Wednesday, November 2, 2022
7:30 PM - 8:30 PM PDT
Wednesday, November 2, 2022
8:35 PM - 8:50 PM PDT
Wednesday, November 2, 2022
8:35 PM - 8:50 PM PDT
Wednesday, November 2, 2022
8:35 PM - 8:50 PM PDT
CTO
Wednesday, November 2, 2022
8:35 PM - 8:50 PM PDT
Head of Data
Wednesday, November 2, 2022
8:55 PM - 9:25 PM PDT
Wednesday, November 2, 2022
8:55 PM - 9:25 PM PDT
Wednesday, November 2, 2022
8:55 PM - 9:25 PM PDT
Wednesday, November 2, 2022
8:55 PM - 9:25 PM PDT
Associate Partner
Wednesday, November 2, 2022
9:30 PM - 10:15 PM PDT
Thursday, November 3, 2022
8:00 AM - 8:15 AM PDT
Director, Enterprise Digital Integration
Thursday, November 3, 2022
8:00 AM - 8:15 AM PDT
Thursday, November 3, 2022
8:00 AM - 8:15 AM PDT
Thursday, November 3, 2022
8:00 AM - 8:15 AM PDT
Thursday, November 3, 2022
8:00 AM - 8:15 AM PDT
Thursday, November 3, 2022
8:00 AM - 8:15 AM PDT
Thursday, November 3, 2022
8:00 AM - 8:15 AM PDT
Thursday, November 3, 2022
8:00 AM - 8:15 AM PDT
Director, Enterprise Digital Integration
Thursday, November 3, 2022
8:20 AM - 8:35 AM PDT
Thursday, November 3, 2022
8:20 AM - 8:35 AM PDT
Growth Product Manager
Thursday, November 3, 2022
8:20 AM - 8:35 AM PDT
Thursday, November 3, 2022
8:20 AM - 8:35 AM PDT
Growth Product Manager
Thursday, November 3, 2022
8:20 AM - 8:35 AM PDT
Thursday, November 3, 2022
8:20 AM - 8:35 AM PDT
Thursday, November 3, 2022
8:20 AM - 8:35 AM PDT
Thursday, November 3, 2022
8:20 AM - 8:35 AM PDT
Thursday, November 3, 2022
8:40 AM - 8:55 AM PDT
Thursday, November 3, 2022
8:40 AM - 8:55 AM PDT
Thursday, November 3, 2022
8:40 AM - 8:55 AM PDT
Thursday, November 3, 2022
8:40 AM - 8:55 AM PDT
Thursday, November 3, 2022
8:40 AM - 8:55 AM PDT
Thursday, November 3, 2022
8:40 AM - 8:55 AM PDT
Thursday, November 3, 2022
8:40 AM - 8:55 AM PDT
Thursday, November 3, 2022
8:40 AM - 8:55 AM PDT
Thursday, November 3, 2022
9:00 AM - 9:30 AM PDT
CEO and Founder
Thursday, November 3, 2022
9:00 AM - 9:30 AM PDT
Thursday, November 3, 2022
9:00 AM - 9:30 AM PDT
Managing Engineer
Thursday, November 3, 2022
9:00 AM - 9:30 AM PDT
CEO and Founder
Thursday, November 3, 2022
9:00 AM - 9:30 AM PDT
Thursday, November 3, 2022
9:00 AM - 9:30 AM PDT
Data
Thursday, November 3, 2022
9:00 AM - 9:30 AM PDT
Managing Engineer
Thursday, November 3, 2022
9:00 AM - 9:30 AM PDT
Data
Thursday, November 3, 2022
10:00 AM - 11:00 AM PDT
Thursday, November 3, 2022
11:10 AM - 11:25 AM PDT
Product Manager
Thursday, November 3, 2022
11:10 AM - 11:25 AM PDT
Thursday, November 3, 2022
11:10 AM - 11:25 AM PDT
Thursday, November 3, 2022
11:10 AM - 11:25 AM PDT
Thursday, November 3, 2022
11:10 AM - 11:25 AM PDT
Thursday, November 3, 2022
11:30 AM - 12:15 PM PDT
Thursday, November 3, 2022
11:30 AM - 12:15 PM PDT
VP, Segment Product & UX
Thursday, November 3, 2022
11:30 AM - 12:15 PM PDT
Thursday, November 3, 2022
11:30 AM - 12:15 PM PDT
VP, Segment Product & UX
Thursday, November 3, 2022
7:30 PM - 8:30 PM PDT
Thursday, November 3, 2022
8:35 PM - 8:50 PM PDT
Thursday, November 3, 2022
8:35 PM - 8:50 PM PDT
Thursday, November 3, 2022
8:35 PM - 8:50 PM PDT
Thursday, November 3, 2022
8:35 PM - 8:50 PM PDT
Thursday, November 3, 2022
8:55 PM - 9:25 PM PDT
Data
Thursday, November 3, 2022
8:55 PM - 9:25 PM PDT
Thursday, November 3, 2022
8:55 PM - 9:25 PM PDT
CEO and Founder
Thursday, November 3, 2022
8:55 PM - 9:25 PM PDT
Managing Engineer
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