Thursday, November 3, 2022 8:40 AM - 8:55 AM PDT

Scaling 211 life-saving services with Twilio to support local communities

During the height of the pandemic, the volume of 2-1-1 calls was up 200%. Dialing 2-1-1 connects callers with lifesaving local assistance for substance abuse, mental health, services for the elderly and the disabled, financial assistance, and health in multiple languages. Hear from United Way Metro Chicago and Maryland 211 on how they are scaling their services and integrating accessible channels to meet increased demand. Learn how they worked with Gold SI Partner, Terazo, to integrate many of Twilio’s powerful features including intelligent call routing, multilingual language assistance, voice and text-based services for critical community services. They’ll share how organizations of any size and tech capacity can work with a partner to do the same.