Thursday, November 3, 2022 8:55 PM - 9:25 PM PDT

How Douglas and Tovala are shaping next-gen B2C customer engagement

Douglas is transitioning from a chain of brick and mortar stores to Europe’s leading online beauty and health platform. Douglas had to reinvent, and left behind a legacy tech stack to get where they want to be: engaging the right user with the right message at the right time. Tovala designed a revolutionary meal experience: restaurant quality meals which cook themselves at home, giving consumers back valuable time. Their success story is built on Twilio solutions including Segment, IoT, messaging, and short codes. In this session, you’ll learn how these two B2C organizations scaled by partnering with Twilio to design a next generation customer engagement experience that combines customer data, connectivity, and messaging.