Wednesday, November 2, 2022 8:20 AM - 8:35 AM PDT

Developing customer experience as a brand asset

In this session, you’ll learn how Quinto Andar is leveraging Flex, PSTN Connectivity, Programmable Voice, SIP Trunking, WhatsApp API, SMS, Conversations API, and Proxy to stay ahead of the game in the real estate rental industry, and disrupt in a very conservative market. Quinto Andar is one of the most valuable brands in Latin America. Valuated at over $5.1 billion, they are arguably the largest digital real estate startup in Brazil. Their broad partnership with Twilio has helped Quinto Andar to scale their business seamlessly and rapidly, resulting in improved customer satisfaction scores, first call resolutions, SLAs and digital channel availability. And as they build upon their customer engagement platform, they plan to scale with personalized communications based upon data insights. These critical KPIs are climbing thanks to an arsenal of Twilio solutions.