SIGNAL FOR YOU
Below you will find recommended sessions to make the most of your SIGNAL experience. Click Save to Bookmarks to add to your SIGNAL agenda and/or click Add to Calendar to add to your local calendar.
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Discover why nurturing customers and earning trust can be more cost effective than acquisition
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We'll share the trends revealed in our examination of over 10 trillion API calls from the Twilio Segment platform. Learn how global leaders have instrumented their CDPs for world-class customer engagement.
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Learn about how marketers can adapt to ever-evolving challenges & drive business results through holistic, data-first strategy.
- PDT
Learn how to achieve a complete view of your customer, scale your enterprise-wide data strategy, and deploy winning retention and engagement campaigns across many brands and markets.
- PDT
Learn how to navigate the new consumer privacy landscape and achieve greater advertising efficiency with confident, compliant activation of customer data.
- PDT
Learn how to activate customer profiles and execute omnichannel customer acquisition that drive higher conversion rates.
- PDT
Learn how to strengthen your direct-to-consumer strategy, whether you are a digital native or building new products, and improve product return on investment and customer retention.
- PDT
Learn how to how to effectively use customer data to enhance customer experience and build even better products that drive retention, increase NPS and grow expansion revenue.
Wednesday, November 2, 2022
8:00 AM - PDT
The customer engagement challenges that brands face today are often common issues with relatively simple solutions. Prepare yourself to face down these challenges, and get ready to supercharge your customer experience. Set yourself up to engage any customer, over any channel, at any time.
In this session, we’ll reveal three essential steps that every retailer should take to resolve their biggest customer engagement challenges in the most expedient way possible. Discover how you can amplify your strategy by following our “go further tactics”, which are building blocks to scaling, and hyper-personalising your customer experience.
Wednesday, November 2, 2022
8:00 AM - PDT
Univision is the largest US broadcaster of Spanish-language content, reaching 97% of Hispanic households. And, ZALORA–part of the $1.6B Global Fashion Group–is the premier online destination for everything fashion across Southeast Asia. These two very different companies have both leveraged Twilio Segment to improve their Direct-to-Consumer (D2C) business models. In this session, you’ll learn how ZALORA created a data-driven culture rooted in analytics and experimentation. And, how Univision used their first-party customer data to launch a new streaming video service and efficiently acquire subscribers. Whether you're a digital-native business or looking to add a D2C model as part of a digital transformation, this session is for you.
Wednesday, November 2, 2022
8:00 AM - PDT
NatWest found the digital solutions they needed with Twilio, they’ve found a partner to support their overall strategy as an organization. We aspire to continuously create customer experiences that are better, faster, and more cost effective. For NatWest, a better experience means tailored, personalized messaging that reaches a specific audience at the right time. Twilio is not only a vendor, but a strategic partner. Equipped with messaging data through Twilio, NatWest is able to focus on a segment of its audience, allowing the bank to target groups of customers at specific times and experiment with new messaging strategies.
Wednesday, November 2, 2022
8:00 AM - PDT
Endeavor is a $10B+ enterprise holding company that has grown to encompass many sub-brands and 7,000+ employees, across sports, entertainment, talent, and events. Like many organizations, Endeavor uses Twilio Segment to clean up its data, and make it usable across the company. However, because of the massive scale involved, it simply wasn’t possible to manage instance-by-instance. If each brand ran their own CDP, costs would skyrocket, not to mention that they would have just recreated the silos a CDP was supposed to eliminate. Enter APIs. In this session, you’ll learn how Endeavor leverages the Segment API to efficiently manage and govern their data, and scale marketing best practices across its many brands.
Wednesday, November 2, 2022
8:00 AM - PDT
Join Twilio’s Chief Operating Officer, Khozema Shipchandler, in a discussion with celebrated actor and filmmaker, George Clooney, and esteemed human rights lawyer, Amal Clooney. The award-winning pair will discuss their respective careers and successes, share advice on how to engage communities for good and dive into their work with the Clooney Foundation.
Wednesday, November 2, 2022
8:00 AM - PDT
At a time when the cost and complexity to find, reach and keep customers is harder than ever before, every business leader is thinking about how to build a more profitable, durable business. Join Twilio’s leadership, as well as special guests and customer speakers, to hear how companies are succeeding in the current environment by reducing acquisition costs and creating happy, repeat customers with Twilio.
Wednesday, November 2, 2022
8:00 AM - PDT
Join bill.com’s Giridhar Ganna, as he discusses how they are using Twilio’s new Link Shortening and Tracking feature to provide their customers with instant payments via a shortened link that includes their registered domain. You’ll hear all about their experience in trying to eliminate API calls to expensive third-party link shortening solutions and how tracking engagement with these links impacts their business.
Wednesday, November 2, 2022
8:00 AM - PDT
Using Flex and messaging to power the national covid helpline and become the future blueprint for dealing with other pandemic situations with a quick turnaround time of ~ 3 weeks.
Wednesday, November 2, 2022
8:00 AM - PDT
With Twilio, FlixBus is being able to transition its customer service hotlines from a legacy IVR, where even minor changes often required weeks of effort, to a modern one where the flexibility of cloud APIs allows for optimized metrics and customer satisfaction. In this talk, we present five best practices for improving the caller experience by applying a set of Conversational UX principles to call center automation. By designing for self-service and utilizing caller-centric vocabulary, system-like politeness, structured short responses, and natural language recognition for menu navigation, we are being able to create caller-friendly experiences that equally foster customer satisfaction and meet our automation goals.
Wednesday, November 2, 2022
8:00 AM - PDT
Email is a proven communication channel; a crucial component of how the world connected and supported one another during the COVID lockdowns of 2020 and continues to play a major role in our new reality. However, today’s inbox is a far cry from just a decade ago. The new inbox has better security, is closer to a real-time channel than ever before, and is poised for more engaging experiences looming on the horizon. Our panel of experts will illuminate how their companies are molding the future of email and how senders can take advantage of emerging standards and technologies to increase brand awareness and improve the security of their email communications.
Wednesday, November 2, 2022
8:00 AM - PDT
Vertu Motors is the 5th largest motor retailer in the United Kingdom. Its aim is to grow via acquisitions and the use of digital experiences to drive organic growth. COVID and new market entrants were disrupting Vertu’s business with customer engagement dramatically shifting online. Vertu’s legacy contact center struggled to keep pace, and 40% of customer calls to dealerships went unanswered. The deployment of Flex, Segment, and Spoke Phone provided Vertu with an integrated customer engagement and voice platform, tracking every channel and conversation to deliver personalized customer context directly into the call, dramatically improving the customer experience.
Wednesday, November 2, 2022
8:00 AM - PDT
New technologies must drive growth and delight customers with engaging experiences. Disrupting the experience with security friction can drive users away. Balancing a new technology with secure onboarding and authentication is a delicate balance. It takes a “customer-first” but responsible approach. Responsible growth reduces friction for those presenting little risk, while high risk users are met with more challenges. In this session, you’ll learn what it means to grow responsibly, mitigate risk, and how it can be done now. Discover the view of the future with silent authentication and beyond.
Wednesday, November 2, 2022
8:00 AM - PDT
Learn how successful messaging ISVs have built and scaled quickly on Twilio to take advantage of the markets need for customer engagement communication. In this panel, leaders from Button, Community, and Emotive will share lessons from scaling, opportunities to deliver better marketing, and their stories from navigating an evolving messaging ecosystem.
Wednesday, November 2, 2022
8:00 AM - PDT
In this session, you’ll uncover how to leverage user verification technology to increase conversions and lower the overall cost of acquisition. Twilio Verify is modernizing the onboarding and authentication experience with an out-of-the-box, purpose-built API. Hear how Duolingo has used Verify in its onboarding flow to further its goal of making language learning a social experience. Standard authentication methods are not generally built to be “customer first”. Discover how Verify’s new solution, Silent Network Authentication (SNA) works to confirm phone number possession without interrupting the user flow. Learn to protect yourself from costly bot attacks with Automatic SMS Fraud Detection.
Wednesday, November 2, 2022
8:00 AM - PDT
At the start of the COVID pandemic, luxury retailer Veronica Beard found themselves in need of a customer data platform that could support online and offline interactions, as well as tie together data across its many customer touchpoints. Powered by Twilio Segment 1st-party data, they elevated paid social, turning it from a place where they sold markdowns to the channel with the best lifetime value customers. In this session, you’ll learn how Segment enabled Veronica Beard to build their “omni-customer” approach across online and in-person touchpoints, future-proof their customer acquisition to avoid issues with third-party tracking cookies, and employ a strategy of incrementality – to make their ad budgets hyper-efficient and value-added.
Wednesday, November 2, 2022
8:00 AM - PDT
Today’s Healthcare organizations have been at the core of the pandemic over the last two years. With a tool belt of new technologies available - leaders are exploring projects where processes and workflows can be updated and shaped into new digital opportunities to provide a superior patient experience. Hear from Twilio’s Enterprise Healthcare Lead, Erik Wagner, and Maine Health’s AVP of Digital Experience, Larry Burningham, on how MaineHealth transitioned from developing a solution for an emergent problem to a standard approach for patient engagement and process improvement going forward.
Wednesday, November 2, 2022
8:00 AM - PDT
Quinto Andar is among the four most valuable brands in Latin America. They are evaluated in more than USD 5,1 Bi. They are an almost full portfolio customer - FLEX, PSTN Connectivity, Programmable Voice, SIP Trunking, Whatsapp API, Programmable Messaging, Conversations API, Proxy and there are talkings around Segment on the way. Twilio helped Quinto Andar escale their business seamlessly and as results, their main KPIs improved such as CSAT, First call resolutions, SLA and availability of the channels.
Wednesday, November 2, 2022
8:00 AM - PDT
Twilio enables businesses to connect IoT-sourced data with customer engagement on channels such as Voice and Video. In this session, German hearing aid provider Audibene, branded Hear.com in the US, will talk about how they leverage a broad set of Twilio technologies such as Voice, Video, Flex, and Super SIM to reach customer audiences in rural areas and thus expand their market, while providing a superior customer experience with Video.
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
Vertu Motors is the 5th largest motor retailer in the United Kingdom. Its aim is to grow via acquisitions and the use of digital experiences to drive organic growth. COVID and new market entrants were disrupting Vertu’s business with customer engagement dramatically shifting online. Vertu’s legacy contact center struggled to keep pace, and 40% of customer calls to dealerships went unanswered. The deployment of Flex, Segment, and Spoke Phone provided Vertu with an integrated customer engagement and voice platform, tracking every channel and conversation to deliver personalized customer context directly into the call, dramatically improving the customer experience.
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
At the start of the COVID pandemic, luxury retailer Veronica Beard found themselves in need of a customer data platform that could support online and offline interactions, as well as tie together data across its many customer touchpoints. Powered by Twilio Segment 1st-party data, they elevated paid social, turning it from a place where they sold markdowns to the channel with the best lifetime value customers. In this session, you’ll learn how Segment enabled Veronica Beard to build their “omni-customer” approach across online and in-person touchpoints, future-proof their customer acquisition to avoid issues with third-party tracking cookies, and employ a strategy of incrementality – to make their ad budgets hyper-efficient and value-added.
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
Today’s Healthcare organizations have been at the core of the pandemic over the last two years. With a tool belt of new technologies available - leaders are exploring projects where processes and workflows can be updated and shaped into new digital opportunities to provide a superior patient experience. Hear from Twilio’s Enterprise Healthcare Lead, Erik Wagner, and Maine Health’s AVP of Digital Experience, Larry Burningham, on how MaineHealth transitioned from developing a solution for an emergent problem to a standard approach for patient engagement and process improvement going forward.
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
Endeavor is a $10B+ enterprise holding company that has grown to encompass many sub-brands and 7,000+ employees, across sports, entertainment, talent, and events. Like many organizations, Endeavor uses Twilio Segment to clean up its data, and make it usable across the company. However, because of the massive scale involved, it simply wasn’t possible to manage instance-by-instance. If each brand ran their own CDP, costs would skyrocket, not to mention that they would have just recreated the silos a CDP was supposed to eliminate. Enter APIs. In this session, you’ll learn how Endeavor leverages the Segment API to efficiently manage and govern their data, and scale marketing best practices across its many brands.
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
Join bill.com’s Giridhar Ganna, as he discusses how they are using Twilio’s new Link Shortening and Tracking feature to provide their customers with instant payments via a shortened link that includes their registered domain. You’ll hear all about their experience in trying to eliminate API calls to expensive third-party link shortening solutions and how tracking engagement with these links impacts their business.
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
Quinto Andar is among the four most valuable brands in Latin America. They are evaluated in more than USD 5,1 Bi. They are an almost full portfolio customer - FLEX, PSTN Connectivity, Programmable Voice, SIP Trunking, Whatsapp API, Programmable Messaging, Conversations API, Proxy and there are talkings around Segment on the way. Twilio helped Quinto Andar escale their business seamlessly and as results, their main KPIs improved such as CSAT, First call resolutions, SLA and availability of the channels.
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
With Twilio, FlixBus is being able to transition its customer service hotlines from a legacy IVR, where even minor changes often required weeks of effort, to a modern one where the flexibility of cloud APIs allows for optimized metrics and customer satisfaction. In this talk, we present five best practices for improving the caller experience by applying a set of Conversational UX principles to call center automation. By designing for self-service and utilizing caller-centric vocabulary, system-like politeness, structured short responses, and natural language recognition for menu navigation, we are being able to create caller-friendly experiences that equally foster customer satisfaction and meet our automation goals.
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
Using Flex and messaging to power the national covid helpline and become the future blueprint for dealing with other pandemic situations with a quick turnaround time of ~ 3 weeks.
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
In this session, you’ll uncover how to leverage user verification technology to increase conversions and lower the overall cost of acquisition. Twilio Verify is modernizing the onboarding and authentication experience with an out-of-the-box, purpose-built API. Hear how Duolingo has used Verify in its onboarding flow to further its goal of making language learning a social experience. Standard authentication methods are not generally built to be “customer first”. Discover how Verify’s new solution, Silent Network Authentication (SNA) works to confirm phone number possession without interrupting the user flow. Learn to protect yourself from costly bot attacks with Automatic SMS Fraud Detection.
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
Univision is the largest US broadcaster of Spanish-language content, reaching 97% of Hispanic households. And, ZALORA–part of the $1.6B Global Fashion Group–is the premier online destination for everything fashion across Southeast Asia. These two very different companies have both leveraged Twilio Segment to improve their Direct-to-Consumer (D2C) business models. In this session, you’ll learn how ZALORA created a data-driven culture rooted in analytics and experimentation. And, how Univision used their first-party customer data to launch a new streaming video service and efficiently acquire subscribers. Whether you're a digital-native business or looking to add a D2C model as part of a digital transformation, this session is for you.
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
Twilio enables businesses to connect IoT-sourced data with customer engagement on channels such as Voice and Video. In this session, German hearing aid provider Audibene, branded Hear.com in the US, will talk about how they leverage a broad set of Twilio technologies such as Voice, Video, Flex, and Super SIM to reach customer audiences in rural areas and thus expand their market, while providing a superior customer experience with Video.
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
NatWest found the digital solutions they needed with Twilio, they’ve found a partner to support their overall strategy as an organization. We aspire to continuously create customer experiences that are better, faster, and more cost effective. For NatWest, a better experience means tailored, personalized messaging that reaches a specific audience at the right time. Twilio is not only a vendor, but a strategic partner. Equipped with messaging data through Twilio, NatWest is able to focus on a segment of its audience, allowing the bank to target groups of customers at specific times and experiment with new messaging strategies.
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
Learn how successful messaging ISVs have built and scaled quickly on Twilio to take advantage of the markets need for customer engagement communication. In this panel, leaders from Button, Community, and Emotive will share lessons from scaling, opportunities to deliver better marketing, and their stories from navigating an evolving messaging ecosystem.
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
Email is a proven communication channel; a crucial component of how the world connected and supported one another during the COVID lockdowns of 2020 and continues to play a major role in our new reality. However, today’s inbox is a far cry from just a decade ago. The new inbox has better security, is closer to a real-time channel than ever before, and is poised for more engaging experiences looming on the horizon. Our panel of experts will illuminate how their companies are molding the future of email and how senders can take advantage of emerging standards and technologies to increase brand awareness and improve the security of their email communications.
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
The customer engagement challenges that brands face today are often common issues with relatively simple solutions. Prepare yourself to face down these challenges, and get ready to supercharge your customer experience. Set yourself up to engage any customer, over any channel, at any time.
In this session, we’ll reveal three essential steps that every retailer should take to resolve their biggest customer engagement challenges in the most expedient way possible. Discover how you can amplify your strategy by following our “go further tactics”, which are building blocks to scaling, and hyper-personalising your customer experience.
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
New technologies must drive growth and delight customers with engaging experiences. Disrupting the experience with security friction can drive users away. Balancing a new technology with secure onboarding and authentication is a delicate balance. It takes a “customer-first” but responsible approach. Responsible growth reduces friction for those presenting little risk, while high risk users are met with more challenges. In this session, you’ll learn what it means to grow responsibly, mitigate risk, and how it can be done now. Discover the view of the future with silent authentication and beyond.
Wednesday, November 2, 2022
10:00 AM - 11:00 AM PDT
At a time when the cost and complexity to find, reach and keep customers is harder than ever before, every business leader is thinking about how to build a more profitable, durable business. Join Twilio’s leadership, as well as special guests and customer speakers, to hear how companies are succeeding in the current environment by reducing acquisition costs and creating happy, repeat customers with Twilio.
Wednesday, November 2, 2022
11:15 AM - 12:00 PM PDT
Join Twilio’s Chief Operating Officer, Khozema Shipchandler, in a discussion with celebrated actor and filmmaker, George Clooney, and esteemed human rights lawyer, Amal Clooney. The award-winning pair will discuss their respective careers and successes, share advice on how to engage communities for good and dive into their work with the Clooney Foundation.
Wednesday, November 2, 2022
7:30 PM - 8:30 PM PDT
At a time when the cost and complexity to find, reach and keep customers is harder than ever before, every business leader is thinking about how to build a more profitable, durable business. Join Twilio’s leadership, as well as special guests and customer speakers, to hear how companies are succeeding in the current environment by reducing acquisition costs and creating happy, repeat customers with Twilio.
Wednesday, November 2, 2022
8:35 PM - 8:50 PM PDT
Univision is the largest US broadcaster of Spanish-language content, reaching 97% of Hispanic households. And, ZALORA–part of the $1.6B Global Fashion Group–is the premier online destination for everything fashion across Southeast Asia. These two very different companies have both leveraged Twilio Segment to improve their Direct-to-Consumer (D2C) business models. In this session, you’ll learn how ZALORA created a data-driven culture rooted in analytics and experimentation. And, how Univision used their first-party customer data to launch a new streaming video service and efficiently acquire subscribers. Whether you're a digital-native business or looking to add a D2C model as part of a digital transformation, this session is for you.
Wednesday, November 2, 2022
8:35 PM - 8:50 PM PDT
In this session, you’ll uncover how to leverage user verification technology to increase conversions and lower the overall cost of acquisition. Twilio Verify is modernizing the onboarding and authentication experience with an out-of-the-box, purpose-built API. Hear how Duolingo has used Verify in its onboarding flow to further its goal of making language learning a social experience. Standard authentication methods are not generally built to be “customer first”. Discover how Verify’s new solution, Silent Network Authentication (SNA) works to confirm phone number possession without interrupting the user flow. Learn to protect yourself from costly bot attacks with Automatic SMS Fraud Detection.
Wednesday, November 2, 2022
8:35 PM - 8:50 PM PDT
At the start of the COVID pandemic, luxury retailer Veronica Beard found themselves in need of a customer data platform that could support online and offline interactions, as well as tie together data across its many customer touchpoints. Powered by Twilio Segment 1st-party data, they elevated paid social, turning it from a place where they sold markdowns to the channel with the best lifetime value customers. In this session, you’ll learn how Segment enabled Veronica Beard to build their “omni-customer” approach across online and in-person touchpoints, future-proof their customer acquisition to avoid issues with third-party tracking cookies, and employ a strategy of incrementality – to make their ad budgets hyper-efficient and value-added.
Wednesday, November 2, 2022
8:35 PM - 8:50 PM PDT
Using Flex and messaging to power the national covid helpline and become the future blueprint for dealing with other pandemic situations with a quick turnaround time of ~ 3 weeks.
Wednesday, November 2, 2022
8:55 PM - 9:25 PM PDT
New technologies must drive growth and delight customers with engaging experiences. Disrupting the experience with security friction can drive users away. Balancing a new technology with secure onboarding and authentication is a delicate balance. It takes a “customer-first” but responsible approach. Responsible growth reduces friction for those presenting little risk, while high risk users are met with more challenges. In this session, you’ll learn what it means to grow responsibly, mitigate risk, and how it can be done now. Discover the view of the future with silent authentication and beyond.
Wednesday, November 2, 2022
8:55 PM - 9:25 PM PDT
Email is a proven communication channel; a crucial component of how the world connected and supported one another during the COVID lockdowns of 2020 and continues to play a major role in our new reality. However, today’s inbox is a far cry from just a decade ago. The new inbox has better security, is closer to a real-time channel than ever before, and is poised for more engaging experiences looming on the horizon. Our panel of experts will illuminate how their companies are molding the future of email and how senders can take advantage of emerging standards and technologies to increase brand awareness and improve the security of their email communications.
Wednesday, November 2, 2022
8:55 PM - 9:25 PM PDT
The customer engagement challenges that brands face today are often common issues with relatively simple solutions. Prepare yourself to face down these challenges, and get ready to supercharge your customer experience. Set yourself up to engage any customer, over any channel, at any time.
In this session, we’ll reveal three essential steps that every retailer should take to resolve their biggest customer engagement challenges in the most expedient way possible. Discover how you can amplify your strategy by following our “go further tactics”, which are building blocks to scaling, and hyper-personalising your customer experience.
Wednesday, November 2, 2022
9:30 PM - 10:15 PM PDT
Join Twilio’s Chief Operating Officer, Khozema Shipchandler, in a discussion with celebrated actor and filmmaker, George Clooney, and esteemed human rights lawyer, Amal Clooney. The award-winning pair will discuss their respective careers and successes, share advice on how to engage communities for good and dive into their work with the Clooney Foundation.
Thursday, November 3, 2022
8:00 AM - PDT
Explore the past and future of communications as we hear from web pioneer Lou Montulli, the inventor of HTTP cookies, and explore Twilio Engage and Segment. With code-driven demos, we'll show you how you can expand your influence, decrease your toil, and increase your impact as a developer with Twilio.
Thursday, November 3, 2022
8:00 AM - PDT
Join this session to hear how the IFRC leveraged Twilio SMS, WhatsApp, and other open source tools to provide cash assistance to those affected by the war in Ukraine. Learn how the IFRC continues to build their tech readiness to be more agile and adaptive when a crisis hits, allowing them to support people as quickly as possible. You’ll learn how your organization can use Twilio to be the connective glue between your existing tools and systems, allowing you to scale your impact and build more accessible communications with the people you serve.
Thursday, November 3, 2022
8:00 AM - PDT
Magazine Luiza is one of the largest retailers in Latin America and an early e-commerce pioneer. Magalu, as it’s commonly known, has set growth goals and developed a creative strategy to meet those goals using the global reach of the WhatsApp Business Platform. Learn how Magalu is aiming to increase their ad spend ROI and grow onboarding conversion rates using Twilio’s programmable messaging to create Click to WhatsApp ads.
Thursday, November 3, 2022
8:00 AM - PDT
The state of Virginia’s Department of Health is embarking on a journey to re-imagine how public health accomplishes its work and optimize how traditional public health entities work together as a network of partners. The CIO for the agency will discuss how they are using Twilio’s platform to establish digital engagement with the state’s citizens and deliver modern public services in a more effective and efficient manner.
Thursday, November 3, 2022
8:00 AM - PDT
In this session, experts at Staples Canada and Twilio Segment will discuss how the tech landscape has evolved, and companies have gone from implementing martech solutions, to CDPs as a core element of the tech stack. Staples Canada serves 90% of small businesses via ecommerce and 300+ retail locations. Several years ago, they found themselves wrestling with legacy, monolithic software. They couldn't build a unified view of the customer, or connect online and offline experiences. Today Segment has helped them drive millions of dollars in incremental revenue via more efficient return on ad spend and personalized messaging. And, they’ve integrated Segment at the core of their stack, where it has unlocked new, mission-critical revenue streams.
Thursday, November 3, 2022
8:00 AM - PDT
The cost of attending in-person events has skyrocketed. Virtual events have the power to reach a vast audience in a cost effective way. However, brands need to innovate to attract and retain virtual audiences. They must create virtual experiences that engage and excite the remote audience. Twilio Live and Programmable Video provide the building blocks to unlock the developer creativity that the industry needs.
Thursday, November 3, 2022
8:00 AM - PDT
Today, consumers are conditioned to expect highly-personalized experiences - thanks to the amazing customer service experiences in industries like retail, entertainment and so on. Healthcare should be no different. But it lags.. COVID-19 accelerated the adoption of digital health tools in HC. Providers now have the tech to deliver personalized, frictionless communications experiences. The patient experience will radically transform in the coming years. How we communicate/engage with patients will be at the forefront of this change. WELL (Twilio partner & Twilio Ventures Project) w/ providers, is forging new territory in this space. Whether it’s building, buying or partnering, we're helping providers redefine the patient experience.
Thursday, November 3, 2022
8:00 AM - PDT
In the spring of 2020, COVID created an abrupt shift in the retail experience forcing many stores to close their brick and mortar locations. Isetan Misukoshi needed to pivot quickly to redesign the shopping experience for their customers. The journey to remote shopping was swift and effective. Through several rounds of active workshop discussions, their digital transformation team developed a mobile app on top of Twilio technologies. Sit in on this session to learn how Isetan Misukoshi built and launched their remote shopping app in just three months, leveraging Twilio Messaging and Video for remote shopping success.
Thursday, November 3, 2022
8:00 AM - PDT
Striking the balance between channels, compliance and user experience is critical to build trusted relationships with healthcare providers (HCPs) today. Learn how Alexion Pharmaceuticals, AstraZeneca's Rare Disease Unit, integrated Twilio Frontline with their engagement portal and system of record to provide sales representatives a single application to maintain compliant, context-driven conversations with HCPs over the messaging channels they prefer.
Thursday, November 3, 2022
8:00 AM - PDT
During Q1 2020, there was a 50% increase in telehealth visits compared with the previous quarter. Two years later, we are seeing continued interest in telehealth as a modality of care. Although the initial telehealth offerings by many providers met the critical need of the moment, they lacked a clear vision in regard to security, HIPAA-compliance, and user experience. Healthcare organizations are choosing to build their own telehealth platforms to differentiate the care they provide.
Thursday, November 3, 2022
8:00 AM - PDT
Customer lifetime value is earned, not given. Delivering personalized, data-driven experiences at every stage of a customer’s journey results in loyalty, trust, and repeat sales. This increased engagement leads to deeper understanding of your customers, for personalization that gets better and better. It’s a virtuous cycle. But do you have the required elements to make it happen?
Thursday, November 3, 2022
8:00 AM - PDT
Creating loyal customer advocates is key for brands looking to decrease customer acquisition cost and improve retention. Twilio Segment has powered lasting customer relationships for thousands of companies like Vacasa, Domino’s, and Stylepit. According to Twilio’s 2022 State of Customer Engagement Report, investment in digital customer engagement increased revenue by 70% on average. Innovative marketing organizations recognize the importance of a data-driven, connected customer engagement strategy and the powerful effect these factors have on lowering acquisition costs and increasing retention. As marketers experience even more challenges with rising customer acquisition costs, it’s critical to use real-time data, a holistic customer journey, and the right messaging channels to engage customers in meaningful ways. In this session, you’ll learn about: The importance of using a CDP for real-time data activation How to unlock the power of customer data across your connected customer journey How leading consumer brands are building world-class personalized experiences
Thursday, November 3, 2022
8:00 AM - PDT
Learn how UnionBank went on their journey to transform Banking in The Philippines. Using technology and becoming a FinTech first and Bank second. Putting their customer in front of all their planning and solving for their customer needs.
Thursday, November 3, 2022
8:00 AM - PDT
When a Toyota or Lexus customer needs emergency roadside or medical assistance, it is imperative that a Response Specialist is there to help. Toyota Connected recently implemented Twilio Flex, integrated with their vehicle telematics platform, to provide a highly available Call Routing Infrastructure (CRI) and Call Center experience. This session will dive into the Toyota Connected Call Center Safety and Response use cases, the motivation for moving to Twilio Flex, and insights around the Toyota Connected journey to using Flex.
Thursday, November 3, 2022
8:00 AM - PDT
Mobile devices are key to consumers’ digital lives. Signals associated with mobile numbers- identifying SIM swap, suspicious VolP sign-up, or sign-ups with line types that impact SMS delivery- are often left out of the equation when analyzing a user. These signals are critical, not only for mitigating fraud, but improving messaging conversion and reducing onboarding friction. Making the onboarding experience easy is key to the flow of engagement, but it’s necessary to verify the users signing up for your platform. In this session, learn how simple it can be to deploy and scale the Twilio Lookup API. Discover how its mobile intelligence signals can lead to better user experiences, and a better overall understanding of your users.
Thursday, November 3, 2022
8:00 AM - PDT
Douglas is transitioning from a chain of offline stores to Europe's leading beauty and health platform. With customers all over Europe, a legacy tech stack in their core markets and a broad spectrum of local solutions, Douglas had to reiterate to get where they want to be: To engage with the right user with the right message at the right time. Tovala is a unique customer success story combining multiple Twilio products (Segment, IoT, Messaging, Short Codes) to deliver a brand new type of customer experience – restaurant quality meals which cook themselves at home and give customers back time to spend with loved ones. They’re a success story that thrived during the pandemic, creating a new type of meal delivery business powered by technology. They could have only delivered this unique experience by partnering with Twilio to deliver a next generation customer experience that combines customer data, connectivity, and messaging.
Thursday, November 3, 2022
8:00 AM - PDT
IBM has led the tech sector for as long as there's been one. Imagine all the work a company does to build and bring to market a single product, and then multiply that across more than 200, each with its own engineering team, product managers, customer journey, user personas, pricing model, etc. It’s a million moving parts. In this session, you’ll meet an IBM Data Platform Manager whose team has guided hundreds of products through instrumentation using Twilio Segment. You’ll find out how they started with the goal of better business outcomes, and ended up building a data layer that improved cross-functional collaboration in the development of their own products. And you’ll learn how it helped them improve adoption retention, and churn.
Thursday, November 3, 2022
8:00 AM - PDT
Have you received a call from an unknown number? Did you answer? Probably not, right? Using SHAKEN/STIR caller id attestation, CNAM registration, and working with the analytics vendors, you will see the benefit of using the Twilio Trust Hub, and use Voice Insights to observe improvements in call answer rates. We'll also give a glimpse at what the future holds, including Branded Calling.
Thursday, November 3, 2022
8:00 AM - PDT
Glassdoor’s mission is to help people everywhere find a job and a company that they love. This end goal can lead to some unique KPIs. In this session, Nicole Fisher, Sr. Engagement Marketing Manager, and Phil Mansour, Sr. Product Marketing Manager of Engagement from Glassdoor will discuss how they fulfill these KPIs with email engagement built on Twilio’s SendGrid Email API. You’ll discover how Glassdoor’s marketing and product teams partnered to build creative communication strategies that drive key business outcomes.
Thursday, November 3, 2022
8:00 AM - PDT
Why let the conversation go elsewhere from your app or software where you can’t keep the context? When you bounce customers to other channels, everyone wastes time getting the context, purpose, and identity reestablished. With voice calling built right into your app, you can deeply personalize the interaction, make customers happier, and agents more efficient. Add click-to-call and voice calls into your software in as little as 15 minutes to empower your customers to keep the context and productivity of integrated voice conversations.
Thursday, November 3, 2022
8:00 AM - PDT
During the height of the pandemic, the volume of 2-1-1 calls was up 200%. Dialing 2-1-1 connects callers with lifesaving local assistance for substance abuse, mental health, services for the elderly and the disabled, financial assistance, and health in multiple languages. Hear from United Way Metro Chicago and Maryland 211 on how they are scaling their services and integrating accessible channels to meet increased demand. Learn how they worked with Gold SI Partner, Terazo, to integrate many of Twilio’s powerful features including intelligent call routing, multilingual language assistance, voice and text-based services for critical community services. They’ll share how organizations of any size and tech capacity can work with a partner to do the same.
Thursday, November 3, 2022
8:00 AM - PDT
Vista’s North Star is to become the design and marketing partner for the world’s small businesses. However, the company faced headwinds such as being known as a business card printing business only, its own legacy infrastructure, and inefficient marketing spend. To combat this, Vista pivoted away from a single product transactional business, to instead focusing on recurring long-term customer relationships. See how Vista is utilizing Twilio Segment to build new, efficient, acquisition and retention strategies, foster a culture of experimentation and truly empower their marketing teams to make data driven decisions - resulting in 2x customer conversion and shortened time to conversion.
Thursday, November 3, 2022
8:00 AM - PDT
Don’t miss this discussion on the increasing role ecosystem partnerships are playing in enabling the digital customer engagement journey. As business models evolve, it's imperative to understand the joint value creation where Ecosystem Partnerships serve as the catalyst to digital transformation. This thought leadership session will unpack the market dynamics and Twilio’s co-innovation with partners to help our customers maximize the ROI of their Twilio investment. We hope you join us.
Thursday, November 3, 2022
8:00 AM - PDT
Join us for a conversation with world-renowned athlete, fashion forward designer and pay equity advocate Venus Williams and Twilio’s Chief Diversity Officer, Lybra Clemons, as they look to unpack what it means to succeed and “win” in today’s world, how to persevere through times of uncertainty and why we have a responsibility to “change the game” and advocate for equitable policies that benefit all marginalized communities.
Thursday, November 3, 2022
8:00 AM - 8:15 AM PDT
The cost of attending in-person events has skyrocketed. Virtual events have the power to reach a vast audience in a cost effective way. However, brands need to innovate to attract and retain virtual audiences. They must create virtual experiences that engage and excite the remote audience. Twilio Live and Programmable Video provide the building blocks to unlock the developer creativity that the industry needs.
Thursday, November 3, 2022
8:00 AM - 8:15 AM PDT
Join this session to hear how the IFRC leveraged Twilio SMS, WhatsApp, and other open source tools to provide cash assistance to those affected by the war in Ukraine. Learn how the IFRC continues to build their tech readiness to be more agile and adaptive when a crisis hits, allowing them to support people as quickly as possible. You’ll learn how your organization can use Twilio to be the connective glue between your existing tools and systems, allowing you to scale your impact and build more accessible communications with the people you serve.
Thursday, November 3, 2022
8:00 AM - 8:15 AM PDT
Learn how UnionBank went on their journey to transform Banking in The Philippines. Using technology and becoming a FinTech first and Bank second. Putting their customer in front of all their planning and solving for their customer needs.
Thursday, November 3, 2022
8:00 AM - 8:15 AM PDT
Striking the balance between channels, compliance and user experience is critical to build trusted relationships with healthcare providers (HCPs) today. Learn how Alexion Pharmaceuticals, AstraZeneca's Rare Disease Unit, integrated Twilio Frontline with their engagement portal and system of record to provide sales representatives a single application to maintain compliant, context-driven conversations with HCPs over the messaging channels they prefer.
Thursday, November 3, 2022
8:20 AM - 8:35 AM PDT
Have you received a call from an unknown number? Did you answer? Probably not, right? Using SHAKEN/STIR caller id attestation, CNAM registration, and working with the analytics vendors, you will see the benefit of using the Twilio Trust Hub, and use Voice Insights to observe improvements in call answer rates. We'll also give a glimpse at what the future holds, including Branded Calling.
Thursday, November 3, 2022
8:20 AM - 8:35 AM PDT
In this session, experts at Staples Canada and Twilio Segment will discuss how the tech landscape has evolved, and companies have gone from implementing martech solutions, to CDPs as a core element of the tech stack. Staples Canada serves 90% of small businesses via ecommerce and 300+ retail locations. Several years ago, they found themselves wrestling with legacy, monolithic software. They couldn't build a unified view of the customer, or connect online and offline experiences. Today Segment has helped them drive millions of dollars in incremental revenue via more efficient return on ad spend and personalized messaging. And, they’ve integrated Segment at the core of their stack, where it has unlocked new, mission-critical revenue streams.
Thursday, November 3, 2022
8:20 AM - 8:35 AM PDT
IBM has led the tech sector for as long as there's been one. Imagine all the work a company does to build and bring to market a single product, and then multiply that across more than 200, each with its own engineering team, product managers, customer journey, user personas, pricing model, etc. It’s a million moving parts. In this session, you’ll meet an IBM Data Platform Manager whose team has guided hundreds of products through instrumentation using Twilio Segment. You’ll find out how they started with the goal of better business outcomes, and ended up building a data layer that improved cross-functional collaboration in the development of their own products. And you’ll learn how it helped them improve adoption retention, and churn.
Thursday, November 3, 2022
8:20 AM - 8:35 AM PDT
During Q1 2020, there was a 50% increase in telehealth visits compared with the previous quarter. Two years later, we are seeing continued interest in telehealth as a modality of care. Although the initial telehealth offerings by many providers met the critical need of the moment, they lacked a clear vision in regard to security, HIPAA-compliance, and user experience. Healthcare organizations are choosing to build their own telehealth platforms to differentiate the care they provide.
Thursday, November 3, 2022
8:40 AM - 8:55 AM PDT
Mobile devices are key to consumers’ digital lives. Signals associated with mobile numbers- identifying SIM swap, suspicious VolP sign-up, or sign-ups with line types that impact SMS delivery- are often left out of the equation when analyzing a user. These signals are critical, not only for mitigating fraud, but improving messaging conversion and reducing onboarding friction. Making the onboarding experience easy is key to the flow of engagement, but it’s necessary to verify the users signing up for your platform. In this session, learn how simple it can be to deploy and scale the Twilio Lookup API. Discover how its mobile intelligence signals can lead to better user experiences, and a better overall understanding of your users.
Thursday, November 3, 2022
8:40 AM - 8:55 AM PDT
In the spring of 2020, COVID created an abrupt shift in the retail experience forcing many stores to close their brick and mortar locations. Isetan Misukoshi needed to pivot quickly to redesign the shopping experience for their customers. The journey to remote shopping was swift and effective. Through several rounds of active workshop discussions, their digital transformation team developed a mobile app on top of Twilio technologies. Sit in on this session to learn how Isetan Misukoshi built and launched their remote shopping app in just three months, leveraging Twilio Messaging and Video for remote shopping success.
Thursday, November 3, 2022
8:40 AM - 8:55 AM PDT
Glassdoor’s mission is to help people everywhere find a job and a company that they love. This end goal can lead to some unique KPIs. In this session, Nicole Fisher, Sr. Engagement Marketing Manager, and Phil Mansour, Sr. Product Marketing Manager of Engagement from Glassdoor will discuss how they fulfill these KPIs with email engagement built on Twilio’s SendGrid Email API. You’ll discover how Glassdoor’s marketing and product teams partnered to build creative communication strategies that drive key business outcomes.
Thursday, November 3, 2022
8:40 AM - 8:55 AM PDT
During the height of the pandemic, the volume of 2-1-1 calls was up 200%. Dialing 2-1-1 connects callers with lifesaving local assistance for substance abuse, mental health, services for the elderly and the disabled, financial assistance, and health in multiple languages. Hear from United Way Metro Chicago and Maryland 211 on how they are scaling their services and integrating accessible channels to meet increased demand. Learn how they worked with Gold SI Partner, Terazo, to integrate many of Twilio’s powerful features including intelligent call routing, multilingual language assistance, voice and text-based services for critical community services. They’ll share how organizations of any size and tech capacity can work with a partner to do the same.
Thursday, November 3, 2022
9:00 AM - 9:30 AM PDT
Douglas is transitioning from a chain of offline stores to Europe's leading beauty and health platform. With customers all over Europe, a legacy tech stack in their core markets and a broad spectrum of local solutions, Douglas had to reiterate to get where they want to be: To engage with the right user with the right message at the right time. Tovala is a unique customer success story combining multiple Twilio products (Segment, IoT, Messaging, Short Codes) to deliver a brand new type of customer experience – restaurant quality meals which cook themselves at home and give customers back time to spend with loved ones. They’re a success story that thrived during the pandemic, creating a new type of meal delivery business powered by technology. They could have only delivered this unique experience by partnering with Twilio to deliver a next generation customer experience that combines customer data, connectivity, and messaging.
Thursday, November 3, 2022
9:00 AM - 9:30 AM PDT
Vista’s North Star is to become the design and marketing partner for the world’s small businesses. However, the company faced headwinds such as being known as a business card printing business only, its own legacy infrastructure, and inefficient marketing spend. To combat this, Vista pivoted away from a single product transactional business, to instead focusing on recurring long-term customer relationships. See how Vista is utilizing Twilio Segment to build new, efficient, acquisition and retention strategies, foster a culture of experimentation and truly empower their marketing teams to make data driven decisions - resulting in 2x customer conversion and shortened time to conversion.
Thursday, November 3, 2022
9:00 AM - 9:30 AM PDT
Today, consumers are conditioned to expect highly-personalized experiences - thanks to the amazing customer service experiences in industries like retail, entertainment and so on. Healthcare should be no different. But it lags.. COVID-19 accelerated the adoption of digital health tools in HC. Providers now have the tech to deliver personalized, frictionless communications experiences. The patient experience will radically transform in the coming years. How we communicate/engage with patients will be at the forefront of this change. WELL (Twilio partner & Twilio Ventures Project) w/ providers, is forging new territory in this space. Whether it’s building, buying or partnering, we're helping providers redefine the patient experience.
Thursday, November 3, 2022
9:00 AM - 9:30 AM PDT
When a Toyota or Lexus customer needs emergency roadside or medical assistance, it is imperative that a Response Specialist is there to help. Toyota Connected recently implemented Twilio Flex, integrated with their vehicle telematics platform, to provide a highly available Call Routing Infrastructure (CRI) and Call Center experience. This session will dive into the Toyota Connected Call Center Safety and Response use cases, the motivation for moving to Twilio Flex, and insights around the Toyota Connected journey to using Flex.
Thursday, November 3, 2022
10:00 AM - 11:00 AM PDT
Explore the past and future of communications as we hear from web pioneer Lou Montulli, the inventor of HTTP cookies, and explore Twilio Engage and Segment. With code-driven demos, we'll show you how you can expand your influence, decrease your toil, and increase your impact as a developer with Twilio.
Thursday, November 3, 2022
11:00 AM - 11:25 AM PDT
The state of Virginia’s Department of Health is embarking on a journey to re-imagine how public health accomplishes its work and optimize how traditional public health entities work together as a network of partners. The CIO for the agency will discuss how they are using Twilio’s platform to establish digital engagement with the state’s citizens and deliver modern public services in a more effective and efficient manner.
Thursday, November 3, 2022
11:10 AM - 11:25 AM PDT
Why let the conversation go elsewhere from your app or software where you can’t keep the context? When you bounce customers to other channels, everyone wastes time getting the context, purpose, and identity reestablished. With voice calling built right into your app, you can deeply personalize the interaction, make customers happier, and agents more efficient. Add click-to-call and voice calls into your software in as little as 15 minutes to empower your customers to keep the context and productivity of integrated voice conversations.
Thursday, November 3, 2022
11:10 AM - 11:25 AM PDT
Magazine Luiza is one of the largest retailers in Latin America and an early e-commerce pioneer. Magalu, as it’s commonly known, has set growth goals and developed a creative strategy to meet those goals using the global reach of the WhatsApp Business Platform. Learn how Magalu is aiming to increase their ad spend ROI and grow onboarding conversion rates using Twilio’s programmable messaging to create Click to WhatsApp ads.
Thursday, November 3, 2022
11:30 AM - 12:15 PM PDT
Customer lifetime value is earned, not given. Delivering personalized, data-driven experiences at every stage of a customer’s journey results in loyalty, trust, and repeat sales. This increased engagement leads to deeper understanding of your customers, for personalization that gets better and better. It’s a virtuous cycle. But do you have the required elements to make it happen?
Thursday, November 3, 2022
11:30 AM - 12:15 PM PDT
Don’t miss this discussion on the increasing role ecosystem partnerships are playing in enabling the digital customer engagement journey. As business models evolve, it's imperative to understand the joint value creation where Ecosystem Partnerships serve as the catalyst to digital transformation. This thought leadership session will unpack the market dynamics and Twilio’s co-innovation with partners to help our customers maximize the ROI of their Twilio investment. We hope you join us.
Thursday, November 3, 2022
11:30 AM - 12:15 PM PDT
Creating loyal customer advocates is key for brands looking to decrease customer acquisition cost and improve retention. Twilio Segment has powered lasting customer relationships for thousands of companies like Vacasa, Domino’s, and Stylepit. According to Twilio’s 2022 State of Customer Engagement Report, investment in digital customer engagement increased revenue by 70% on average. Innovative marketing organizations recognize the importance of a data-driven, connected customer engagement strategy and the powerful effect these factors have on lowering acquisition costs and increasing retention. As marketers experience even more challenges with rising customer acquisition costs, it’s critical to use real-time data, a holistic customer journey, and the right messaging channels to engage customers in meaningful ways. In this session, you’ll learn about: The importance of using a CDP for real-time data activation How to unlock the power of customer data across your connected customer journey How leading consumer brands are building world-class personalized experiences
Thursday, November 3, 2022
12:20 PM - 1:00 PM PDT
Join us for a conversation with world-renowned athlete, fashion forward designer and pay equity advocate Venus Williams and Twilio’s Chief Diversity Officer, Lybra Clemons, as they look to unpack what it means to succeed and “win” in today’s world, how to persevere through times of uncertainty and why we have a responsibility to “change the game” and advocate for equitable policies that benefit all marginalized communities.
Thursday, November 3, 2022
8:35 PM - 8:50 PM PDT
Glassdoor’s mission is to help people everywhere find a job and a company that they love. This end goal can lead to some unique KPIs. In this session, Nicole Fisher, Sr. Engagement Marketing Manager, and Phil Mansour, Sr. Product Marketing Manager of Engagement from Glassdoor will discuss how they fulfill these KPIs with email engagement built on Twilio’s SendGrid Email API. You’ll discover how Glassdoor’s marketing and product teams partnered to build creative communication strategies that drive key business outcomes.
Thursday, November 3, 2022
8:35 PM - 8:50 PM PDT
Learn how UnionBank went on their journey to transform Banking in The Philippines. Using technology and becoming a FinTech first and Bank second. Putting their customer in front of all their planning and solving for their customer needs.
Thursday, November 3, 2022
8:35 PM - 8:50 PM PDT
In the spring of 2020, COVID created an abrupt shift in the retail experience forcing many stores to close their brick and mortar locations. Isetan Misukoshi needed to pivot quickly to redesign the shopping experience for their customers. The journey to remote shopping was swift and effective. Through several rounds of active workshop discussions, their digital transformation team developed a mobile app on top of Twilio technologies. Sit in on this session to learn how Isetan Misukoshi built and launched their remote shopping app in just three months, leveraging Twilio Messaging and Video for remote shopping success.
Thursday, November 3, 2022
8:35 PM - 8:50 PM PDT
In this session, experts at Staples Canada and Twilio Segment will discuss how the tech landscape has evolved, and companies have gone from implementing martech solutions, to CDPs as a core element of the tech stack. Staples Canada serves 90% of small businesses via ecommerce and 300+ retail locations. Several years ago, they found themselves wrestling with legacy, monolithic software. They couldn't build a unified view of the customer, or connect online and offline experiences. Today Segment has helped them drive millions of dollars in incremental revenue via more efficient return on ad spend and personalized messaging. And, they’ve integrated Segment at the core of their stack, where it has unlocked new, mission-critical revenue streams.
Thursday, November 3, 2022
8:55 PM - 9:25 PM PDT
When a Toyota or Lexus customer needs emergency roadside or medical assistance, it is imperative that a Response Specialist is there to help. Toyota Connected recently implemented Twilio Flex, integrated with their vehicle telematics platform, to provide a highly available Call Routing Infrastructure (CRI) and Call Center experience. This session will dive into the Toyota Connected Call Center Safety and Response use cases, the motivation for moving to Twilio Flex, and insights around the Toyota Connected journey to using Flex.
Thursday, November 3, 2022
8:55 PM - 9:25 PM PDT
Douglas is transitioning from a chain of offline stores to Europe's leading beauty and health platform. With customers all over Europe, a legacy tech stack in their core markets and a broad spectrum of local solutions, Douglas had to reiterate to get where they want to be: To engage with the right user with the right message at the right time. Tovala is a unique customer success story combining multiple Twilio products (Segment, IoT, Messaging, Short Codes) to deliver a brand new type of customer experience – restaurant quality meals which cook themselves at home and give customers back time to spend with loved ones. They’re a success story that thrived during the pandemic, creating a new type of meal delivery business powered by technology. They could have only delivered this unique experience by partnering with Twilio to deliver a next generation customer experience that combines customer data, connectivity, and messaging.
Thursday, November 3, 2022
8:55 PM - 9:25 PM PDT
Vista’s North Star is to become the design and marketing partner for the world’s small businesses. However, the company faced headwinds such as being known as a business card printing business only, its own legacy infrastructure, and inefficient marketing spend. To combat this, Vista pivoted away from a single product transactional business, to instead focusing on recurring long-term customer relationships. See how Vista is utilizing Twilio Segment to build new, efficient, acquisition and retention strategies, foster a culture of experimentation and truly empower their marketing teams to make data driven decisions - resulting in 2x customer conversion and shortened time to conversion.
Thursday, November 3, 2022
11:00 PM - 11:15 PM PDT
The cost of attending in-person events has skyrocketed. Virtual events have the power to reach a vast audience in a cost effective way. However, brands need to innovate to attract and retain virtual audiences. They must create virtual experiences that engage and excite the remote audience. Twilio Live and Programmable Video provide the building blocks to unlock the developer creativity that the industry needs.
Wednesday, November 30, 2022
7:00 AM - 8:00 AM PST
Edited abstract. This is going to be the best session ever.
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