SIGNAL FOR YOU
Below you will find recommended sessions to make the most of your SIGNAL experience. Click Save to Bookmarks to add to your SIGNAL agenda and/or click Add to Calendar to add to your local calendar.
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<p>Discover why nurturing customers and earning trust can be more cost effective than acquisition</p>
- PST
<p>Learn how to how to effectively use customer data to enhance customer experience and build even better products that drive retention, increase NPS and grow expansion revenue.</p>
- PST
<p>Learn how to activate customer profiles and execute omnichannel customer acquisition that drive higher conversion rates.</p>
- PST
<p>Learn about how marketers can adapt to ever-evolving challenges & drive business results through holistic, data-first strategy.</p>
- PST
<p>Learn how to achieve a complete view of your customer, scale your enterprise-wide data strategy, and deploy winning retention and engagement campaigns across many brands and markets.</p>
- PST
<p>Learn how to navigate the new consumer privacy landscape and achieve greater advertising efficiency with confident, compliant activation of customer data.</p>
VP, Data & Growth Platform Strategy & Operations
Twilio
- PST
<p>We'll share the trends revealed in our examination of over 10 trillion API calls from the Twilio Segment platform. Learn how global leaders have instrumented their CDPs for world-class customer engagement.</p>
VP, Data & Growth Platform Strategy & Operations
Twilio
- PST
<p>Learn how to strengthen your direct-to-consumer strategy, whether you are a digital native or building new products, and improve product return on investment and customer retention.</p>
Sunday, October 2, 2022
8:50 AM - 9:10 AM PDT
<p>Using Flex and messaging to power the national covid helpline and become the future blueprint for dealing with other pandemic situations with a quick turnaround time of ~ 3 weeks.</p>
CTO
Healthdirect Australia
Sunday, October 2, 2022
8:50 AM - 9:10 AM PDT
<p>Using Flex and messaging to power the national covid helpline and become the future blueprint for dealing with other pandemic situations with a quick turnaround time of ~ 3 weeks.</p>
CTO
Healthdirect Australia
Tuesday, October 25, 2022
1:15 PM - 2:28 PM PDT
<p>With Twilio, FlixBus is being able to transition its customer service hotlines from a legacy IVR, where even minor changes often required weeks of effort, to a modern one where the flexibility of cloud APIs allows for optimized metrics and customer satisfaction. In this talk, we present five best practices for improving the caller experience by applying a set of Conversational UX principles to call center automation. By designing for self-service and utilizing caller-centric vocabulary, system-like politeness, structured short responses, and natural language recognition for menu navigation, we are being able to create caller-friendly experiences that equally foster customer satisfaction and meet our automation goals.</p>
Tuesday, October 25, 2022
1:20 PM - 2:43 PM PDT
<p>With Twilio, FlixBus is being able to transition its customer service hotlines from a legacy IVR, where even minor changes often required weeks of effort, to a modern one where the flexibility of cloud APIs allows for optimized metrics and customer satisfaction. In this talk, we present five best practices for improving the caller experience by applying a set of Conversational UX principles to call center automation. By designing for self-service and utilizing caller-centric vocabulary, system-like politeness, structured short responses, and natural language recognition for menu navigation, we are being able to create caller-friendly experiences that equally foster customer satisfaction and meet our automation goals.</p>
Thursday, October 27, 2022
8:00 AM - 6:12 PM PDT
<p>With Twilio, FlixBus is being able to transition its customer service hotlines from a legacy IVR, where even minor changes often required weeks of effort, to a modern one where the flexibility of cloud APIs allows for optimized metrics and customer satisfaction. In this talk, we present five best practices for improving the caller experience by applying a set of Conversational UX principles to call center automation. By designing for self-service and utilizing caller-centric vocabulary, system-like politeness, structured short responses, and natural language recognition for menu navigation, we are being able to create caller-friendly experiences that equally foster customer satisfaction and meet our automation goals.</p>
Tuesday, November 1, 2022
8:25 AM - 9:00 AM PDT
Co-Founder & CEO
Twilio
Tuesday, November 1, 2022
9:00 AM - 10:00 AM PDT
VP Product Marketing Management
Twilio
Tuesday, November 1, 2022
10:15 AM - 10:45 AM PDT
Tuesday, November 1, 2022
10:45 AM - 11:45 AM PDT
Tuesday, November 1, 2022
1:00 PM - 2:00 PM PDT
<p>Using Flex and messaging to power the national covid helpline and become the future blueprint for dealing with other pandemic situations with a quick turnaround time of ~ 3 weeks.</p>
CTO
Healthdirect Australia
Tuesday, November 1, 2022
1:00 PM - 2:15 PM PDT
Chief Customer Officer
Twilio
Tuesday, November 1, 2022
2:15 PM - 2:45 PM PDT
President of Revenue
Twilio
Tuesday, November 1, 2022
3:00 PM - 3:30 PM PDT
Chief Marketing Officer
Twilio
Tuesday, November 1, 2022
3:00 PM - 6:15 PM PDT
<p>Vertu Motors is the 5th largest motor retailer in the United Kingdom. Its aim is to grow via acquisitions and the use of digital experiences to drive organic growth. COVID and new market entrants were disrupting Vertu’s business with customer engagement dramatically shifting online. Vertu’s legacy contact center struggled to keep pace, and 40% of customer calls to dealerships went unanswered. The deployment of Flex, Segment, and Spoke Phone provided Vertu with an integrated customer engagement and voice platform, tracking every channel and conversation to deliver personalized customer context directly into the call, dramatically improving the customer experience.</p>
Tuesday, November 1, 2022
3:30 PM - 4:00 PM PDT
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Businesses must continually adapt to stay ahead of customers’ changing expectations. Twilio Flex is the industry’s only fully programmable contact center platform that allows companies to deploy a broad array of customer engagement channels while providing the tools to easily create, change or extend any part of their custom solution. Twilio Flex enables businesses to rapidly deploy tailored cloud contact centers free from the limitations of software-as-a-service (“SaaS”) applications for lower costs and higher productivity.</p>
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Twilio Programmable Voice allows developers to build solutions to make and receive phone calls globally. They can make, manage and route calls to a browser, an app, a phone or anywhere else one can take a call. Developers can also incorporate advanced voice functionality such as text-to-speech, conferencing, recording and transcription. Through advanced call control software, developers can build customized applications that address use cases such as contact centers, call tracking and analytics solutions and anonymized communications. Our voice software works over both the traditional public switched<br /> telephone network (“PSTN”) and over Internet Protocol (“VoIP”). Programmable Voice includes:<br /> • Twilio Voice: Initiate, receive and manage phone calls globally, end to end through traditional voice technology or between web browsers and landlines or mobile phones.<br /> • Call Recording: Securely record, store, transcribe and retrieve voice calls in the cloud.<br /> • Global Conference: Integrate audio conferencing that intelligently routes calls through cloud data centers in the closest geographic region to reduce latency.<br /> • Voice Insights: Call quality and performance data at the fingertips of our customers. Beyond details of a single call, every account on Twilio has access to the Voice Insights Dashboard, a powerful tool in Twilio Console that provides out-of-the-box visibility to key performance indicators and data to understand changes in call behavior.<br /> • Media Streams: Allows for real-time access to the raw audio stream of your phone calls. Through Media Streams our customers can fork the media of a phone call in real-time, effectively creating a copy of the initial audio stream that can be routed to your own application or to a third party to power advanced capabilities of your choosing.<br /> • SHAKEN/STIR: Signature-based Handling of Asserted Information Using toKENs (“SHAKEN”) and Secure Telephone Identity Revisited (“STIR”) standards (together, “SHAKEN/STIR”) is a<br /> protocol mandated by the Federal Communications Commission (“FCC”) to combat the rise in unwanted robocalls and unlawful caller ID spoofing. When adopted, carriers can present a trust indicator, like “Caller Verified,” to recipients’ phones. SHAKEN/STIR is free to all Twilio customers and allows them to increase answer rates for their calls by giving their calls the highest attestation under the SHAKEN and STIR caller authentication framework.<br /> • Programmable Voice SIP Interfaces: Enables voice infrastructure to be augmented with cloud capabilities.<br /> • Emergency Calling: Twilio’s Emergency Calling for SIP API enables emergency call routing to Public Safety Answering Points (“PSAPs”) in the U.S., Canada and the United Kingdom (“UK”).<br /> • Bring Your Own Carrier Trunking (“BYOC”): Enables connection of customer’s PSTN carrier to Twilio’s programmable platform.</p>
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>In today’s digital-first world, the financial services companies who take ownership of their data, understand their customers, and personalize every touch point are leading the marketplace. Yesterday’s “good enough” solutions and reliance on incomplete data create compromise at every turn—resulting in disjointed experiences that translate to transactional customer relationships. Twilio's data and communications solutions provides the most customer-obsessed brands with the modern tools, understanding, and flexibility you need to know each customer and engage with them personally, compliantly and securely.<br /> The five pillars of Twilio capabilities for financial services include the following:<br /> 1. Communications & Engagement - personalized touch points across all channels<br /> 2. Account Security & Fraud Prevention - seamless identity verification to prevent account takeovers<br /> 3. Workflow Automation - intelligently automate and accelerate customer communications<br /> 4. Contact Center & Customer Service - provide an omnichannel experience and reduce response time<br /> 5. Customer Data - create and act on a single source of truth for your customer data</p>
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Twilio Engage is our omnichannel journey orchestration, built natively on top of our leading customer data platform. The data, and how you activate it, finally together in one platform. No data lag. No batch imports. Finally, a closed loop system that acts in real time – powered by the best data, activating customer touchpoints across the channels that matter most.<br /> From ads on Facebook and Google, to email and messaging — Twilio Engage lets you build precise, data-driven customer experiences based on a real-time understanding of your customers preferences, habits and interests.<br /> And today, we’re announcing that Twilio Engage is generally available!<br /> At the heart of this is a complete view of the customer. That’s what makes Twilio Engage so effective - our “Golden profiles”.<br /> They’re comprehensive with all of the clicks and actions performed by your customer, AND because they update in real time, you can act on a profile within minutes – not two weeks later!<br /> Now, when our customer browses boxing gear on the brand’s website, across multiple mobile apps and point-of-sale data, the brand knows it’s all the same person.<br /> And the reason they know to serve our customer ads on Instagram in the evenings, is because with Twilio Engage, they have omni channel orchestration. They can choose the channels, timing and order of communications – all based on the customer’s preference. They can tailor the entire customer journey in real-time. So when they see that the customer has purchased those boxing gloves, they immediately suppress ads for them.</p>
Sr. Manager, Customer Onboarding Services
Twilio
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Krisp is a global software company that develops disruptive, AI-powered audio technologies to enable people to communicate with Clarity and Confidence. Today, Krisp supports more than 150 million users across the world and is canceling noise from 80 billion minutes of conversations every month. Krisp helps thousands of<br /><br /> Enterprises, Contact Centers, and BPOs to elevate their business-critical and customer- facing voice communications.<br /><br /> Krisp's customers include companies such as JPMorgan Chase, Teleperformance, Sitel, Transcom, Concentrix, Startek, and many others.</p>
EVP, Licensing and Partnerships
Krisp
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>From securely onboarding users to closing a deal, business messaging today means more than just a simple 160 character text message. Twilio MessagingX is one platform for the next decade of business messaging. Build deeper relationships with your customers through trusted, high-quality messaging that gives consumers choice and includes the Programmable Messaging API and the Twilio Conversations API. These APIs provide access to SMS, MMS, WhatsApp, Google’s Business Messages, Facebook Messenger, and in-app and mobile chat.<br /><br /> Trust: Building a verified ecosystem that protects consumer privacy and preferences and helps businesses to stay compliant with evolving regulations<br /> - Seamless and centralized onboarding to verified channels<br /> - Partnerships to ensure wanted traffic is delivered<br /> - Software to maintain compliance and ensure privacy<br /><br /> Quality: Building the world’s most reliable global network through partnerships and real-time routing algorithms that optimize cost and deliverability<br /> - Global reach with a network of 1,500+ tier-1 carriers<br /> - Real-time routing algorithms for unrivaled deliverability<br /> - Unprecedented transparency into message performance<br /><br /> Choice: Building software to grow stronger consumer relationships with consistent and innovative customer engagement on any channel<br /> -Simplified access to rich messaging providers<br /> - APIs purpose-built for advanced messaging use cases<br /> - Software to deliver rich messages, regardless of channel</p>
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Embed high quality video into your mobile and web applications for customized virtual experiences from telemedicine, professional services, remote test taking, recruiting, social networking and more with Twilio Video APIs and SDKs. Quickly scale on Twilio Video’s global and secure cloud infrastructure built on WebRTC. Get up and running in 5 minutes or less with our reference apps and keep building using our best in class developer documentation. And catch issues before they become problems with Video Insights and diagnostic tooling.</p>
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Every brand has to make a decision about how much information to collect to verify that users are legitimate. And it’s been a trade-off, between user experience and security. So every time a customer can't sign up or log in – because the process was too hard or frustrating, or it takes too long – that's lost business.<br /><br /> These challenges impact many parts of the business: increasing cost of acquiring new customers, complex user registration flows driving user abandonment, sign-up incentive abuse, as well as increased operational costs caused by fraudulent activity, not to mention reputational damage for businesses from poor user experiences.<br /><br /> Treat your customers to a VIP authentication experience with Trusted Activation from Twilio. Twilio’s Verify and Lookup solutions remove the friction from user activation and transactions with authoritative phone data validation and real-time verification. Identify then fast-track real customers into no-input verification, and trigger step-up authentication when risk signals are detected for an added layer of fraud protection.<br /><br /> Twilio's Trusted Activation solutions are built for developers to deploy effortlessly, on a the Twilio Super Network Enterprises rely on, and with the integrated, low-friction omnichannel communicaitons your customers will love.</p>
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Hyro is the #1 Adaptive Communications Platform for enterprise. Featuring plug & play conversational AI and natural language automation, Hyro enables large organizations to streamline their processes and messaging across their most valuable platforms, services and channels—including call centers, chat solutions, SMS and more. Say goodbye to rigid intent-based chatbots and voice assistants that constantly break. Hyro’s hybrid approach of knowledge graphs and computational linguistics allows enterprises to instantly adapt their conversational interfaces to ever-changing data, automating all enterprise-wide communications on one platform.<br /><br /> Headquartered in New York, Hyro delights clients like Baptist Health, Mercy Health and Rent.com with conversational technologies that are quick to deploy, easy to maintain and simple to scale—conserving vital resources while generating better conversations, more conversions, and revenue-driving insights. Learn more and go adaptive at Hyro.ai.</p>
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Launched in 2016, Paradox is building the world's leading conversational recruiting software to drive automation with a human touch. Serving global clients with hiring needs across high-volume hourly and high-skilled professional roles, Paradox's conversational assistant Olivia does the work talent teams don't have time for — streamlining tasks like text-to-apply, screening, interview scheduling, and more through fast, easy, mobile-first interactions.<br /><br /> In just five years, the Scottsdale-based startup has earned the trust of the world's largest employers — including Unilever, McDonald's, General Motors, FedEx Ground, CVS Health, and Lowe's — and won numerous awards, including Human Resource Executive's Best HR Product of 2019, 2021, and 2022; and consecutive honors in 2020 and 2021 as one of Forbes Top Startup Employers. The company acquired Traitify, the world's fastest personality assessment, in August 2021, was recently ranked the fastest growing company in HR Tech by the Deloitte Fast 500, and has been named to the Inc. 5000 two years in a row. To learn more about Paradox's product, visit www.paradox.ai. To explore open opportunities on its team, visit careers.paradox.ai</p>
Product Marketing Manager
Paradox Inc.
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Join us in the community hall to interact live with Twilio product experts and partners. Listen in on the conversation on join on screen to chat live!</p>
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Join our SIGNAL TV hosts as they kick off Day 1 of SIGNAL TV!</p>
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. Helping over 500 healthcare organizations and 40 million patients annually, Artera is dedicated to fostering deeper connections between patients and their healthcare teams and, ultimately, redefining the patient experience to one that is both personalized and frictionless.</p>
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Twilio IoT helps companies reliably connect hardware devices, maintain them remotely over their lifetime, and keep them secure. Twilio IoT has 3 lines of offerings:<br /> 1) Cellular connectivity with Super SIM, a single global IoT SIM giving access to ~400 cellular networks around the world, with a single bill, automatic failover in case of outages, APIs to manage SIMs efficiently, and local Internet breakouts for lower latencies and improved data sovereignty.<br /> 2) Remote coding access to your devices with Microvisor, a device builder platform providing failsafe OTA firmware updates, secure remote debugging, and managed connectivity and managed security for life.<br /> 3) IoT Solution Toolkits such as Programmable Asset Tracker: fully equipped, off-the-shelf, special-purpose IoT devices and applications, with blueprint hardware design, customizable firmware and cloud integration, managed connectivity and security – giving full control of solutions that meet market needs.</p>
Principal Product Marketing Manager, IoT
Twilio
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Twilio Frontline is a programmable application for salespeople and relationship managers. It allows enterprises to provide their employees with a secure, multichannel mobile application that their employees enjoy using. Built on Twilio’s global, cross-channel APIs, Twilio Frontline supports voice calls and rich messaging for SMS/MMS, WhatsApp while integrating with the Twilio Customer Engagement Platform so developers can build customer journeys for their unique business needs. This level of programmability and flexibility allows businesses to focus on ensuring every customer interaction is compliant, secure, and personalized.</p>
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Our acquisition of Segment added the leading customer data platform to Twilio’s platform. While every business needs a complete view of their customers, data is typically siloed across many disparate systems. Segment’s platform and APIs allow companies to collect, clean and control their customer data, providing a single view of customers across channels for more effective engagement. When combined with Twilio’s communication channels, this insight enables businesses to delight their customers with personalized, timely and impactful communications on the right channel at the right time.</p>
Senior Product Marketing Manager
Twilio
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Through the pandemic, governments accelerated digital initiatives to respond to COVID-induced disruptions that challenged traditional government service delivery models. Government IT leaders must sustain and scale those initiatives to deliver services for citizens, while also helping employees make evidence-based decisions and advance government policies - Twilio can support these digital transformation efforts every step of the way.<br /><br /> Twilio, is focused on delivering digital communications solutions to our public sector customers with a people-first approach. Our goal is to serve our government and higher education customers as a trusted advisor to modernize and implement digital communications solutions that are simple to use, equitable, secure, and scalable. Twilio for Public Sector offers a full spectrum of digital solutions to address all your citizen and student communications needs, all in one place:<br /><br /> >> Unlock People-first Communications: Engage through digital channels anywhere citizens (or students) prefer — offered natively from a single trusted provider<br /> >> Elevate Workforce Experiences: Enable your workforce to attract, service and delight citizens (or students) across their entire journey. Scale teams with automation and personalization built into existing operations.<br /> >> Build Advanced and Trusted Cloud Communications Solutions: Expand technological capabilities with a platform that is secure, cost-effective and reliable<br /> >> Enable Hyper-personalization at Scale: Leverage the full power of your data to deliver personalized community experiences.<br /><br /> Unlike our competitors, we will meet you where you are and help you deliver secure solutions at scale, faster, with Twilio’s partner ecosystem and professional services. Our partners and services operate similar to our platform - flexible to work with, customizable to your needs and fit seamlessly into your business.</p>
Solutions Architect
Twilio
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Mux is a video API platform for on-demand, live, and real-time video, helping developers build amazing video experiences into their products via a simple API.</p>
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>In 2020, the retail landscape underwent an incredible transformation. The explosion of e-commerce brought a new level of expectation from customers when it came to the experience they have with brands. Customers now expect a seamless and personalized experience—and they won't settle for anything less. 86% of consumers will leave a brand after only two poor experiences. And that's not something you can afford to risk as a retailer.<br /><br /> Twilio unlocks the power of customer data and engagement, providing the tools for you to create memorable experiences for customers across the shopping journey. With Twilio, you can turn customers into loyal fans by meeting them when, where, and how they want to engage—with personalized and timely interactions over their preferred channels.</p>
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Twilio’s #1 global customer engagement platform enables leading healthcare and life sciences organizations to move beyond disconnected, transactional communications to meaningful, human-centered relationships. Reinvent how you engage your communities by bringing together data and communications under one reliable platform. Leveraging your existing systems and workflows, deliver modern, connected experiences that engage people in powerful new ways; and ultimately make it easier to get well and stay well.<br /><br /> Unlock Human-centered Communications: Increase access and connect through people’s preferred channels<br /> Transform End-to-End Health Engagement: Close care gaps creating personalized, scalable experiences throughout the wellness journey<br /> Elevate Workforce Experiences: Scale teams with automation and personalization built into existing operations<br /> Build Trusted Solutions: Enable end-to-end communications and management under a secure and reliable platform</p>
Global Head of Healthcare and Life Sciences
Twilio
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Calixa is a Product-Led Sales platform that arms sales reps with the product insights they need to prospect, close, and grow accounts in their self-serve funnel. Calixa integrates with the most popular SaaS apps, data warehouses, and reverse ETL platforms with no code required so GTM teams can see all product and customer data in one place. It is part of Segment's Startup Program - learn more about the integration here.</p>
Product Sales
Calixa
Wednesday, November 2, 2022
7:00 AM - 8:00 AM PDT
<p>Email is a proven and preferred method for business communications. A third-party study showed that 83% of consumers prefer to receive communications from businesses over email (Twilio PR) Whether you’re sending transactional or marketing email, the metrics returned from sent email messages provide precise engagement details including open, click, and on what device, geolocation and browser.<br /><br /> • Reliable Scale<br /> SendGrid is trusted by extraordinary businesses like Spotify and Airbnb to provide reliable, scalable email infrastructure. Our proprietary mail transfer agent (MTA) delivers powerful performance to accomplish your goals—sending over 90 billion emails monthly with a median delivery speed of 1.9 seconds.<br /> •Get to the Inbox<br /> Email delivery is complex. Undelivered emails, and emails caught in filters are a missed engagement opportunity and lead to a negative customer experience. As the leading email delivery service, we’ve optimized our MTA, developed streamlined deliverability management tools, and provide unprecedented expertise to maximize inbox placement and engagement.<br /> •Productive Management<br /> Your CX needs to be customized for your business and will need to evolve with your customers’ preferences. SendGrid’s Email API provides the flexibility to build the right customer experience for your business. Developer-focused APIs and documentation enable straightforward integration and management</p>
Wednesday, November 2, 2022
8:00 AM - PDT
<p>In this session, you’ll learn how Healthdirect used Twilio Flex and programmable messaging to create a reliable information hub in under three weeks, and designed it to scale with the ever-changing need for information. Australia’s virtual public health information service, Healthdirect, became a support pillar to the nation during the COVID-19 pandemic. Their network of national call centers and integrated communication tools became vital to gathering and conveying clinical insights, vaccine campaigns, and answers to never-before-asked questions. Powering the national COVID helpline was critical to the Australian government’s early COVID response. Healthdirect helped draw up a blueprint for dealing with future pandemic situations.</p>
CTO
Healthdirect Australia
Wednesday, November 2, 2022
8:00 AM - PDT
<p>Twilio enables businesses to connect IoT-sourced data with customer engagement on channels such as Voice and Video. In this session, German hearing aid provider Audibene (branded hear.com in the US) will discuss the broad set of Twilio technologies that help them provide a superior customer experience, expand their market, and reach customer audiences on a broader scale. Creating personalized, remote customer experiences is made possible by pairing IoT and Video channels. Learn how the strategic combination of Voice, Video, Flex, and Super SIM has contributed to Audibene’s lightning fast growth in the hearing aid industry.</p>
Wednesday, November 2, 2022
8:00 AM - PDT
<p>Today’s Healthcare organizations have been at the core of the pandemic over the last two years. With a tool belt of new technologies available - leaders are exploring projects where processes and workflows can be updated and shaped into new digital opportunities to provide a superior patient experience. Hear from Twilio’s Enterprise Healthcare Lead, Erik Wagner, and Maine Health’s AVP of Digital Experience, Larry Burningham, on how MaineHealth transitioned from developing a solution for an emergent problem to a standard approach for patient engagement and process improvement going forward.</p>
Wednesday, November 2, 2022
8:00 AM - PDT
<p>Email is a proven communication channel; a crucial component of how the world connected and supported one another during the COVID lockdowns of 2020 and continues to play a major role in our new reality. However, today’s inbox is a far cry from just a decade ago. The new inbox has better security, is closer to a real-time channel than ever before, and is poised for more engaging experiences looming on the horizon. Our panel of experts will illuminate how their companies are molding the future of email and how senders can take advantage of emerging standards and technologies to increase brand awareness and improve the security of their email communications.</p>
Wednesday, November 2, 2022
8:00 AM - PDT
<p>New technologies must drive growth and delight customers with engaging experiences. Disrupting the experience with security friction can drive users away. Balancing a new technology with secure onboarding and authentication is a delicate balance. It takes a “customer-first” but responsible approach. Responsible growth reduces friction for those presenting little risk, while high risk users are met with more challenges. In this session, you’ll learn what it means to grow responsibly, mitigate risk, and how it can be done now. Discover the view of the future with silent authentication and beyond.</p>
Wednesday, November 2, 2022
8:00 AM - PDT
<p>We'll explore sending messages using the Twilio APIs using a plethora of tools: Helper Libraries, the CLI , Twilio Functions, and our No Code/Low Code solution Studio.</p>
Staff, Developer Educator
Twilio
Wednesday, November 2, 2022
8:00 AM - PDT
<p>At the start of the COVID pandemic, luxury retailer Veronica Beard found themselves in need of a customer data platform that could support online and offline interactions, as well as tie together data across its many customer touchpoints. Powered by Twilio Segment 1st-party data, they elevated paid social, turning it from a place where they sold markdowns to the channel with the best lifetime value customers. In this session, you’ll learn how Segment enabled Veronica Beard to build their “omni-customer” approach across online and in-person touchpoints, future-proof their customer acquisition to avoid issues with third-party tracking cookies, and employ a strategy of incrementality – to make their ad budgets hyper-efficient and value-added.</p>
Head of Data
Veronica Beard
Wednesday, November 2, 2022
8:00 AM - PDT
<p>Endeavor is a $10B+ enterprise holding company that has grown to encompass many sub-brands and 7,000+ employees, across sports, entertainment, talent, and events. Like many organizations, Endeavor uses Twilio Segment to clean up its data, and make it usable across the company. However, because of the massive scale involved, it simply wasn’t possible to manage instance-by-instance. If each brand ran their own CDP, costs would skyrocket, not to mention that they would have just recreated the silos a CDP was supposed to eliminate. Enter APIs. In this session, you’ll learn how Endeavor leverages the Segment API to efficiently manage and govern their data, and scale marketing best practices across its many brands.</p>
Staff Engineer
Endeavor
Wednesday, November 2, 2022
8:00 AM - PDT
<p>Bill.com is using Twilio’s new Link Shortening and Tracking feature to provide their customers with instant payment access through a shortened link that includes their registered domain. In this session, Bill.com’s Director of Project Management, Giridhar Ganna, and Twilio’s Product Manager, Sally Lee, will team up to tell you about their experience reducing API calls and expensive third-party link shortening solutions. You’ll learn why tracking engagement with these links can have a big impact on business.</p>
Wednesday, November 2, 2022
8:00 AM - PDT
<p>Among the communication channels available today, email is non-negotiable. Email is reliable, works globally, and offers flexibility that can't be met by other communications avenues. In this workshop, you'll learn how to implement the Twilio SendGrid Mail Send API to programmatically deliver email at scale. You'll also see how the Twilio SendGrid dynamic templating system makes it possible to personalize your messages for each customer, and you can expect some deliverability pro-tips along the way.</p>
Staff, Developer Educator
Twilio
Wednesday, November 2, 2022
8:00 AM - PDT
<p>We'll talk about Superclass and get you started Choosing Your Own Adventure.</p>
Staff, Developer Educator
Twilio
Wednesday, November 2, 2022
8:00 AM - PDT
<p>Email is a proven communication channel; a crucial component of how the world connected and supported one another during the COVID lockdowns of 2020 and continues to play a major role in our new reality. However, today’s inbox is a far cry from just a decade ago. The new inbox has better security, is closer to a real-time channel than ever before, and is poised for more engaging experiences looming on the horizon. Our panel of experts will illuminate how their companies are molding the future of email and how senders can take advantage of emerging standards and technologies to increase brand awareness and improve the security of their email communications.</p>
Wednesday, November 2, 2022
8:00 AM - PDT
<p>NatWest is a relationship bank in a digital world. This means prioritizing customer experiences that are better, faster, and more cost effective. For NatWest, this looks like tailored, personalized messaging that reaches a specific audience at just the right time. In this session, you’ll learn how NatWest, equipped with messaging data through Twilio, is able to target groups of customers at specific times, experiment with new messaging strategies, and and focus on a segment of its audience. Discover how Twilio is not just a NatWest vendor, but a strategic partner to support their overall strategy as an organization.</p>
Head of Customer Messaging
NatWest
Wednesday, November 2, 2022
8:00 AM - PDT
<p>Segment 101: If you've never heard of a Customer Data Platform before, this session is for you! We'll cover the basics of why you need a CDP and what Segment does better than all the rest!</p>
Developer Advocate
Twilio
Wednesday, November 2, 2022
8:00 AM - PDT
<p>Vertu Motors is the 5th largest motor retailer in the United Kingdom. Its aim is to grow through acquisitions and the use of digital experiences to drive organic growth. COVID and new market entrants were causing a dramatic shift to online customer engagement and disrupting Vertu’s business. Its legacy contact center struggled to keep pace, and 40% of customer calls to dealerships went unanswered. In this session, you’ll learn how Vertu deployed Flex, Segment, and Spoke Phone to create an integrated customer engagement and voice platform, tracking every channel and conversation. Vertu now has the power to deliver personalized customer context directly into the call, dramatically improving the customer experience.</p>
Wednesday, November 2, 2022
8:00 AM - PDT
<p>In this session, you’ll uncover how to leverage user verification technology to increase conversions and lower the overall cost of acquisition. Twilio Verify is modernizing the onboarding and authentication experience with an out-of-the-box, purpose-built API. Hear how Duolingo has used Verify in its onboarding flow to further its goal of making language learning a social experience. Standard authentication methods are not generally built to be “customer first”. Discover how Verify’s new solution, Silent Network Authentication (SNA) works to confirm phone number possession without interrupting the user flow. Learn to protect yourself from costly bot attacks with Automatic SMS Fraud Detection.</p>
Wednesday, November 2, 2022
8:00 AM - PDT
<p>In this session, you’ll learn how Quinto Andar is leveraging Flex, PSTN Connectivity, Programmable Voice, SIP Trunking, WhatsApp API, SMS, Conversations API, and Proxy to stay ahead of the game in the real estate rental industry, and disrupt in a very conservative market. Quinto Andar is one of the most valuable brands in Latin America. Valuated at over $5.1 billion, they are arguably the largest digital real estate startup in Brazil. Their broad partnership with Twilio has helped Quinto Andar to scale their business seamlessly and rapidly, resulting in improved customer satisfaction scores, first call resolutions, SLAs and digital channel availability. And as they build upon their customer engagement platform, they plan to scale with personalized communications based upon data insights. These critical KPIs are climbing thanks to an arsenal of Twilio solutions.</p>
Vice-President of Services and Customer Experience
Quinto Andar
Wednesday, November 2, 2022
8:00 AM - PDT
<p>With Twilio, FlixBus is able to modernize its customer service hotlines, leaving behind a legacy IVR (Interactive Voice Response), where even a minor change often required weeks of effort. The flexibility of cloud APIs now allows for optimized metrics. In this session, you’ll hear five best practices for improved customer service automation and conversational UX for IVR, enabled by Twilio technology. By recognizing caller ID, clarifying the difference between landline and mobile phones, and using the context of rides, Flixbus was able to create caller friendly experiences that foster self service and improved customer satisfaction.</p>
Wednesday, November 2, 2022
8:00 AM - PDT
<p>The customer engagement challenges that brands face today are often common issues with relatively simple solutions. Prepare yourself to face down these challenges, and get ready to supercharge your customer experience. Set yourself up to engage any customer, over any channel, at any time.<br /><br /> In this session, we’ll reveal three essential steps that every retailer should take to resolve their biggest customer engagement challenges in the most expedient way possible. Discover how you can amplify your strategy by following our “go further tactics”, which are building blocks to scaling, and hyper-personalising your customer experience.</p>
Senior Manager
Sprint Reply
Wednesday, November 2, 2022
8:00 AM - PDT
<p>Learn how successful messaging ISVs have built and scaled quickly on Twilio - capitalizing on the market's need for better customer engagement. In this session, leaders from Button, Community, and Emotive will share lessons learned from scaling, opportunities to deliver better marketing, and their stories surrounding navigating an evolving messaging ecosystem.</p>
Wednesday, November 2, 2022
8:00 AM - PDT
<p>Univision is the largest US broadcaster of Spanish-language content, reaching 97% of Hispanic households. And, ZALORA–part of the $1.6B Global Fashion Group–is the premier online destination for everything fashion across Southeast Asia. These two very different companies have both leveraged Twilio Segment to improve their Direct-to-Consumer (D2C) business models. In this session, you’ll learn how ZALORA created a data-driven culture rooted in analytics and experimentation. And, how Univision used their first-party customer data to launch a new streaming video service and efficiently acquire subscribers. Whether you're a digital-native business or looking to add a D2C model as part of a digital transformation, this session is for you.</p>
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
<p>At the start of the COVID pandemic, luxury retailer Veronica Beard found themselves in need of a customer data platform that could support online and offline interactions, as well as tie together data across its many customer touchpoints. Powered by Twilio Segment 1st-party data, they elevated paid social, turning it from a place where they sold markdowns to the channel with the best lifetime value customers. In this session, you’ll learn how Segment enabled Veronica Beard to build their “omni-customer” approach across online and in-person touchpoints, future-proof their customer acquisition to avoid issues with third-party tracking cookies, and employ a strategy of incrementality – to make their ad budgets hyper-efficient and value-added.</p>
Head of Data
Veronica Beard
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
<p>Today’s Healthcare organizations have been at the core of the pandemic over the last two years. With a tool belt of new technologies available - leaders are exploring projects where processes and workflows can be updated and shaped into new digital opportunities to provide a superior patient experience. Hear from Twilio’s Enterprise Healthcare Lead, Erik Wagner, and Maine Health’s AVP of Digital Experience, Larry Burningham, on how MaineHealth transitioned from developing a solution for an emergent problem to a standard approach for patient engagement and process improvement going forward.</p>
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
<p>Today’s Healthcare organizations have been at the core of the pandemic over the last two years. With a tool belt of new technologies available - leaders are exploring projects where processes and workflows can be updated and shaped into new digital opportunities to provide a superior patient experience. Hear from Twilio’s Enterprise Healthcare Lead, Erik Wagner, and Maine Health’s AVP of Digital Experience, Larry Burningham, on how MaineHealth transitioned from developing a solution for an emergent problem to a standard approach for patient engagement and process improvement going forward.</p>
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
<p>Endeavor is a $10B+ enterprise holding company that has grown to encompass many sub-brands and 7,000+ employees, across sports, entertainment, talent, and events. Like many organizations, Endeavor uses Twilio Segment to clean up its data, and make it usable across the company. However, because of the massive scale involved, it simply wasn’t possible to manage instance-by-instance. If each brand ran their own CDP, costs would skyrocket, not to mention that they would have just recreated the silos a CDP was supposed to eliminate. Enter APIs. In this session, you’ll learn how Endeavor leverages the Segment API to efficiently manage and govern their data, and scale marketing best practices across its many brands.</p>
Staff Engineer
Endeavor
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
<p>Vertu Motors is the 5th largest motor retailer in the United Kingdom. Its aim is to grow through acquisitions and the use of digital experiences to drive organic growth. COVID and new market entrants were causing a dramatic shift to online customer engagement and disrupting Vertu’s business. Its legacy contact center struggled to keep pace, and 40% of customer calls to dealerships went unanswered. In this session, you’ll learn how Vertu deployed Flex, Segment, and Spoke Phone to create an integrated customer engagement and voice platform, tracking every channel and conversation. Vertu now has the power to deliver personalized customer context directly into the call, dramatically improving the customer experience.</p>
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
<p>Vertu Motors is the 5th largest motor retailer in the United Kingdom. Its aim is to grow through acquisitions and the use of digital experiences to drive organic growth. COVID and new market entrants were causing a dramatic shift to online customer engagement and disrupting Vertu’s business. Its legacy contact center struggled to keep pace, and 40% of customer calls to dealerships went unanswered. In this session, you’ll learn how Vertu deployed Flex, Segment, and Spoke Phone to create an integrated customer engagement and voice platform, tracking every channel and conversation. Vertu now has the power to deliver personalized customer context directly into the call, dramatically improving the customer experience.</p>
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
<p>Endeavor is a $10B+ enterprise holding company that has grown to encompass many sub-brands and 7,000+ employees, across sports, entertainment, talent, and events. Like many organizations, Endeavor uses Twilio Segment to clean up its data, and make it usable across the company. However, because of the massive scale involved, it simply wasn’t possible to manage instance-by-instance. If each brand ran their own CDP, costs would skyrocket, not to mention that they would have just recreated the silos a CDP was supposed to eliminate. Enter APIs. In this session, you’ll learn how Endeavor leverages the Segment API to efficiently manage and govern their data, and scale marketing best practices across its many brands.</p>
Staff Engineer
Endeavor
Wednesday, November 2, 2022
8:00 AM - 8:15 AM PDT
<p>At the start of the COVID pandemic, luxury retailer Veronica Beard found themselves in need of a customer data platform that could support online and offline interactions, as well as tie together data across its many customer touchpoints. Powered by Twilio Segment 1st-party data, they elevated paid social, turning it from a place where they sold markdowns to the channel with the best lifetime value customers. In this session, you’ll learn how Segment enabled Veronica Beard to build their “omni-customer” approach across online and in-person touchpoints, future-proof their customer acquisition to avoid issues with third-party tracking cookies, and employ a strategy of incrementality – to make their ad budgets hyper-efficient and value-added.</p>
Head of Data
Veronica Beard
Wednesday, November 2, 2022
8:00 AM - 8:25 AM PDT
<p>We'll talk about Superclass and get you started Choosing Your Own Adventure.</p>
Staff, Developer Educator
Twilio
Wednesday, November 2, 2022
8:00 AM - 8:25 AM PDT
<p>We'll talk about Superclass and get you started Choosing Your Own Adventure.</p>
Staff, Developer Educator
Twilio
Wednesday, November 2, 2022
8:00 AM - 8:30 AM PDT
<p>NatWest is a relationship bank in a digital world. This means prioritizing customer experiences that are better, faster, and more cost effective. For NatWest, this looks like tailored, personalized messaging that reaches a specific audience at just the right time. In this session, you’ll learn how NatWest, equipped with messaging data through Twilio, is able to target groups of customers at specific times, experiment with new messaging strategies, and and focus on a segment of its audience. Discover how Twilio is not just a NatWest vendor, but a strategic partner to support their overall strategy as an organization.</p>
Head of Customer Messaging
NatWest
Wednesday, November 2, 2022
8:00 AM - 8:30 AM PDT
<p>PolyAI is brightening customer interaction with automated call centers. Their platform leverages carefully crafted voice assistants to transform the call center experience and maximize profits for companies in any industry. In this session, you will hear from Nikola Mrkšić, co-founder/CEO of PolyAI, as he takes us through the innovative new reality of what is possible with a digital voice assistant. Get hands on with the PolyAI platform, and learn how it can help you build an even more impressive voice experience.</p>
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
<p>Bill.com is using Twilio’s new Link Shortening and Tracking feature to provide their customers with instant payment access through a shortened link that includes their registered domain. In this session, Bill.com’s Director of Project Management, Giridhar Ganna, and Twilio’s Product Manager, Sally Lee, will team up to tell you about their experience reducing API calls and expensive third-party link shortening solutions. You’ll learn why tracking engagement with these links can have a big impact on business.</p>
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
<p>In this session, you’ll learn how Healthdirect used Twilio Flex and programmable messaging to create a reliable information hub in under three weeks, and designed it to scale with the ever-changing need for information. Australia’s virtual public health information service, Healthdirect, became a support pillar to the nation during the COVID-19 pandemic. Their network of national call centers and integrated communication tools became vital to gathering and conveying clinical insights, vaccine campaigns, and answers to never-before-asked questions. Powering the national COVID helpline was critical to the Australian government’s early COVID response. Healthdirect helped draw up a blueprint for dealing with future pandemic situations.</p>
CTO
Healthdirect Australia
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
<p>In this session, you’ll learn how Quinto Andar is leveraging Flex, PSTN Connectivity, Programmable Voice, SIP Trunking, WhatsApp API, SMS, Conversations API, and Proxy to stay ahead of the game in the real estate rental industry, and disrupt in a very conservative market. Quinto Andar is one of the most valuable brands in Latin America. Valuated at over $5.1 billion, they are arguably the largest digital real estate startup in Brazil. Their broad partnership with Twilio has helped Quinto Andar to scale their business seamlessly and rapidly, resulting in improved customer satisfaction scores, first call resolutions, SLAs and digital channel availability. And as they build upon their customer engagement platform, they plan to scale with personalized communications based upon data insights. These critical KPIs are climbing thanks to an arsenal of Twilio solutions.</p>
Vice-President of Services and Customer Experience
Quinto Andar
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
<p>With Twilio, FlixBus is able to modernize its customer service hotlines, leaving behind a legacy IVR (Interactive Voice Response), where even a minor change often required weeks of effort. The flexibility of cloud APIs now allows for optimized metrics. In this session, you’ll hear five best practices for improved customer service automation and conversational UX for IVR, enabled by Twilio technology. By recognizing caller ID, clarifying the difference between landline and mobile phones, and using the context of rides, Flixbus was able to create caller friendly experiences that foster self service and improved customer satisfaction.</p>
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
<p>In this session, you’ll learn how Healthdirect used Twilio Flex and programmable messaging to create a reliable information hub in under three weeks, and designed it to scale with the ever-changing need for information. Australia’s virtual public health information service, Healthdirect, became a support pillar to the nation during the COVID-19 pandemic. Their network of national call centers and integrated communication tools became vital to gathering and conveying clinical insights, vaccine campaigns, and answers to never-before-asked questions. Powering the national COVID helpline was critical to the Australian government’s early COVID response. Healthdirect helped draw up a blueprint for dealing with future pandemic situations.</p>
CTO
Healthdirect Australia
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
<p>With Twilio, FlixBus is able to modernize its customer service hotlines, leaving behind a legacy IVR (Interactive Voice Response), where even a minor change often required weeks of effort. The flexibility of cloud APIs now allows for optimized metrics. In this session, you’ll hear five best practices for improved customer service automation and conversational UX for IVR, enabled by Twilio technology. By recognizing caller ID, clarifying the difference between landline and mobile phones, and using the context of rides, Flixbus was able to create caller friendly experiences that foster self service and improved customer satisfaction.</p>
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
<p>In this session, you’ll learn how Quinto Andar is leveraging Flex, PSTN Connectivity, Programmable Voice, SIP Trunking, WhatsApp API, SMS, Conversations API, and Proxy to stay ahead of the game in the real estate rental industry, and disrupt in a very conservative market. Quinto Andar is one of the most valuable brands in Latin America. Valuated at over $5.1 billion, they are arguably the largest digital real estate startup in Brazil. Their broad partnership with Twilio has helped Quinto Andar to scale their business seamlessly and rapidly, resulting in improved customer satisfaction scores, first call resolutions, SLAs and digital channel availability. And as they build upon their customer engagement platform, they plan to scale with personalized communications based upon data insights. These critical KPIs are climbing thanks to an arsenal of Twilio solutions.</p>
Vice-President of Services and Customer Experience
Quinto Andar
Wednesday, November 2, 2022
8:20 AM - 8:35 AM PDT
<p>Bill.com is using Twilio’s new Link Shortening and Tracking feature to provide their customers with instant payment access through a shortened link that includes their registered domain. In this session, Bill.com’s Director of Project Management, Giridhar Ganna, and Twilio’s Product Manager, Sally Lee, will team up to tell you about their experience reducing API calls and expensive third-party link shortening solutions. You’ll learn why tracking engagement with these links can have a big impact on business.</p>
Wednesday, November 2, 2022
8:25 AM - 8:55 AM PDT
<p>Among the communication channels available today, email is non-negotiable. Email is reliable, works globally, and offers flexibility that can't be met by other communications avenues. In this workshop, you'll learn how to implement the Twilio SendGrid Mail Send API to programmatically deliver email at scale. You'll also see how the Twilio SendGrid dynamic templating system makes it possible to personalize your messages for each customer, and you can expect some deliverability pro-tips along the way.</p>
Staff, Developer Educator
Twilio
Wednesday, November 2, 2022
8:25 AM - 8:55 AM PDT
<p>Among the communication channels available today, email is non-negotiable. Email is reliable, works globally, and offers flexibility that can't be met by other communications avenues. In this workshop, you'll learn how to implement the Twilio SendGrid Mail Send API to programmatically deliver email at scale. You'll also see how the Twilio SendGrid dynamic templating system makes it possible to personalize your messages for each customer, and you can expect some deliverability pro-tips along the way.</p>
Staff, Developer Educator
Twilio
Wednesday, November 2, 2022
8:30 AM - 9:00 AM PDT
<p>Collecting first-party data from your website, mobile app, or even a third party app is only useful if you can strategically activate that data within the marketing and analytics tools in your stack. An effective customer data platform (CDP) is just the tool companies need to maximize that first-party customer data. Learn how Twilio Segment CDP can help you make data-driven decisions to lower acquisition costs and improve customer lifetime value. Through this demo, you will discover how the latest addition to the Twilio ecosystem can help unify your data pipeline simply, and effectively.</p>
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
<p>Twilio enables businesses to connect IoT-sourced data with customer engagement on channels such as Voice and Video. In this session, German hearing aid provider Audibene (branded hear.com in the US) will discuss the broad set of Twilio technologies that help them provide a superior customer experience, expand their market, and reach customer audiences on a broader scale. Creating personalized, remote customer experiences is made possible by pairing IoT and Video channels. Learn how the strategic combination of Voice, Video, Flex, and Super SIM has contributed to Audibene’s lightning fast growth in the hearing aid industry.</p>
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
<p>NatWest is a relationship bank in a digital world. This means prioritizing customer experiences that are better, faster, and more cost effective. For NatWest, this looks like tailored, personalized messaging that reaches a specific audience at just the right time. In this session, you’ll learn how NatWest, equipped with messaging data through Twilio, is able to target groups of customers at specific times, experiment with new messaging strategies, and and focus on a segment of its audience. Discover how Twilio is not just a NatWest vendor, but a strategic partner to support their overall strategy as an organization.</p>
Head of Customer Messaging
NatWest
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
<p>In this session, you’ll uncover how to leverage user verification technology to increase conversions and lower the overall cost of acquisition. Twilio Verify is modernizing the onboarding and authentication experience with an out-of-the-box, purpose-built API. Hear how Duolingo has used Verify in its onboarding flow to further its goal of making language learning a social experience. Standard authentication methods are not generally built to be “customer first”. Discover how Verify’s new solution, Silent Network Authentication (SNA) works to confirm phone number possession without interrupting the user flow. Learn to protect yourself from costly bot attacks with Automatic SMS Fraud Detection.</p>
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
<p>Univision is the largest US broadcaster of Spanish-language content, reaching 97% of Hispanic households. And, ZALORA–part of the $1.6B Global Fashion Group–is the premier online destination for everything fashion across Southeast Asia. These two very different companies have both leveraged Twilio Segment to improve their Direct-to-Consumer (D2C) business models. In this session, you’ll learn how ZALORA created a data-driven culture rooted in analytics and experimentation. And, how Univision used their first-party customer data to launch a new streaming video service and efficiently acquire subscribers. Whether you're a digital-native business or looking to add a D2C model as part of a digital transformation, this session is for you.</p>
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
<p>Twilio enables businesses to connect IoT-sourced data with customer engagement on channels such as Voice and Video. In this session, German hearing aid provider Audibene (branded hear.com in the US) will discuss the broad set of Twilio technologies that help them provide a superior customer experience, expand their market, and reach customer audiences on a broader scale. Creating personalized, remote customer experiences is made possible by pairing IoT and Video channels. Learn how the strategic combination of Voice, Video, Flex, and Super SIM has contributed to Audibene’s lightning fast growth in the hearing aid industry.</p>
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
<p>In this session, you’ll uncover how to leverage user verification technology to increase conversions and lower the overall cost of acquisition. Twilio Verify is modernizing the onboarding and authentication experience with an out-of-the-box, purpose-built API. Hear how Duolingo has used Verify in its onboarding flow to further its goal of making language learning a social experience. Standard authentication methods are not generally built to be “customer first”. Discover how Verify’s new solution, Silent Network Authentication (SNA) works to confirm phone number possession without interrupting the user flow. Learn to protect yourself from costly bot attacks with Automatic SMS Fraud Detection.</p>
Wednesday, November 2, 2022
8:40 AM - 8:55 AM PDT
<p>Univision is the largest US broadcaster of Spanish-language content, reaching 97% of Hispanic households. And, ZALORA–part of the $1.6B Global Fashion Group–is the premier online destination for everything fashion across Southeast Asia. These two very different companies have both leveraged Twilio Segment to improve their Direct-to-Consumer (D2C) business models. In this session, you’ll learn how ZALORA created a data-driven culture rooted in analytics and experimentation. And, how Univision used their first-party customer data to launch a new streaming video service and efficiently acquire subscribers. Whether you're a digital-native business or looking to add a D2C model as part of a digital transformation, this session is for you.</p>
Wednesday, November 2, 2022
8:55 AM - 9:25 AM PDT
<p>We'll explore sending messages using the Twilio APIs using a plethora of tools: Helper Libraries, the CLI , Twilio Functions, and our No Code/Low Code solution Studio.</p>
Staff, Developer Educator
Twilio
Wednesday, November 2, 2022
8:55 AM - 9:25 AM PDT
<p>We'll explore sending messages using the Twilio APIs using a plethora of tools: Helper Libraries, the CLI , Twilio Functions, and our No Code/Low Code solution Studio.</p>
Staff, Developer Educator
Twilio
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
<p>Consumers want access to conversational messaging. There is no one-size fits all approach to satisfying this desire for personalized communication. You need two-way, cross-channel capabilities. In this session, you’ll learn how Twilio Conversations can build engaging, conversational messaging experiences for your consumers on the channel they prefer. Product manager Nic Haderlie will demonstrate how to deploy a working MVP in just minutes using the Twilio Conversations API Ample App and UI Kit. Walk through each step and discover exactly what you need to get started quickly.</p>
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
<p>The customer engagement challenges that brands face today are often common issues with relatively simple solutions. Prepare yourself to face down these challenges, and get ready to supercharge your customer experience. Set yourself up to engage any customer, over any channel, at any time.<br /><br /> In this session, we’ll reveal three essential steps that every retailer should take to resolve their biggest customer engagement challenges in the most expedient way possible. Discover how you can amplify your strategy by following our “go further tactics”, which are building blocks to scaling, and hyper-personalising your customer experience.</p>
Senior Manager
Sprint Reply
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
<p>New technologies must drive growth and delight customers with engaging experiences. Disrupting the experience with security friction can drive users away. Balancing a new technology with secure onboarding and authentication is a delicate balance. It takes a “customer-first” but responsible approach. Responsible growth reduces friction for those presenting little risk, while high risk users are met with more challenges. In this session, you’ll learn what it means to grow responsibly, mitigate risk, and how it can be done now. Discover the view of the future with silent authentication and beyond.</p>
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
<p>Email is a proven communication channel; a crucial component of how the world connected and supported one another during the COVID lockdowns of 2020 and continues to play a major role in our new reality. However, today’s inbox is a far cry from just a decade ago. The new inbox has better security, is closer to a real-time channel than ever before, and is poised for more engaging experiences looming on the horizon. Our panel of experts will illuminate how their companies are molding the future of email and how senders can take advantage of emerging standards and technologies to increase brand awareness and improve the security of their email communications.</p>
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
<p>New technologies must drive growth and delight customers with engaging experiences. Disrupting the experience with security friction can drive users away. Balancing a new technology with secure onboarding and authentication is a delicate balance. It takes a “customer-first” but responsible approach. Responsible growth reduces friction for those presenting little risk, while high risk users are met with more challenges. In this session, you’ll learn what it means to grow responsibly, mitigate risk, and how it can be done now. Discover the view of the future with silent authentication and beyond.</p>
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
<p>Email is a proven communication channel; a crucial component of how the world connected and supported one another during the COVID lockdowns of 2020 and continues to play a major role in our new reality. However, today’s inbox is a far cry from just a decade ago. The new inbox has better security, is closer to a real-time channel than ever before, and is poised for more engaging experiences looming on the horizon. Our panel of experts will illuminate how their companies are molding the future of email and how senders can take advantage of emerging standards and technologies to increase brand awareness and improve the security of their email communications.</p>
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
<p>Learn how successful messaging ISVs have built and scaled quickly on Twilio - capitalizing on the market's need for better customer engagement. In this session, leaders from Button, Community, and Emotive will share lessons learned from scaling, opportunities to deliver better marketing, and their stories surrounding navigating an evolving messaging ecosystem.</p>
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
<p>Learn how successful messaging ISVs have built and scaled quickly on Twilio - capitalizing on the market's need for better customer engagement. In this session, leaders from Button, Community, and Emotive will share lessons learned from scaling, opportunities to deliver better marketing, and their stories surrounding navigating an evolving messaging ecosystem.</p>
Wednesday, November 2, 2022
9:00 AM - 9:30 AM PDT
<p>The customer engagement challenges that brands face today are often common issues with relatively simple solutions. Prepare yourself to face down these challenges, and get ready to supercharge your customer experience. Set yourself up to engage any customer, over any channel, at any time.<br /><br /> In this session, we’ll reveal three essential steps that every retailer should take to resolve their biggest customer engagement challenges in the most expedient way possible. Discover how you can amplify your strategy by following our “go further tactics”, which are building blocks to scaling, and hyper-personalising your customer experience.</p>
Senior Manager
Sprint Reply
Wednesday, November 2, 2022
9:25 AM - 9:45 AM PDT
<p>Segment 101: If you've never heard of a Customer Data Platform before, this session is for you! We'll cover the basics of why you need a CDP and what Segment does better than all the rest!</p>
Developer Advocate
Twilio
Wednesday, November 2, 2022
9:25 AM - 9:45 AM PDT
<p>Segment 101: If you've never heard of a Customer Data Platform before, this session is for you! We'll cover the basics of why you need a CDP and what Segment does better than all the rest!</p>
Developer Advocate
Twilio
Wednesday, November 2, 2022
9:30 AM - 10:00 AM PDT
<p>Join us in the community hall to interact live with Twilio product experts and partners. Listen in on the conversation on join on screen to chat live!</p>
Wednesday, November 2, 2022
9:30 AM - 10:00 AM PDT
<p>Join our SIGNAL TV hosts for the Keynote pre-show hype on Day 1!</p>
Wednesday, November 2, 2022
10:00 AM - 11:00 AM PDT
<p>At a time when the cost and complexity to find, reach and keep customers is harder than ever before, every business leader is thinking about how to build a more profitable, durable business. Join Twilio’s leadership, as well as special guests and customer speakers, to hear how companies are succeeding in the current environment by reducing acquisition costs and creating happy, repeat customers with Twilio.</p>
Wednesday, November 2, 2022
11:00 AM - 11:15 AM PDT
Wednesday, November 2, 2022
11:00 AM - 11:45 AM PDT
<p>Join Twilio co-founder and CEO, Jeff Lawson, and President of Revenue, Elena Donio, for an exclusive live discussion of key themes from the morning’s keynote, followed by an opportunity to ask them questions about their visions for the future of customer engagement.</p>
Wednesday, November 2, 2022
11:15 AM - 12:00 PM PDT
<p>Join Twilio’s Chief Operating Officer, Khozema Shipchandler, in a discussion with celebrated actor and filmmaker, George Clooney, and esteemed human rights lawyer, Amal Clooney. The award-winning pair will discuss their respective careers and successes, share advice on how to engage communities for good and dive into their work with the Clooney Foundation.</p>
Wednesday, November 2, 2022
12:00 PM - 12:30 PM PDT
<p>Minimize time to market and maximize early user feedback by deploying a working MVP. Twilio Frontline is a programmable mobile and web application with a pre-built UI for multichannel conversations. Watch as product manager Jeff Parrish demonstrates how to use Twilio Functions, a serverless environment, and Twilio CodeExchange to deploy a working MVP in just 10 minutes.</p>
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
<p>Calixa is a Product-Led Sales platform that arms sales reps with the product insights they need to prospect, close, and grow accounts in their self-serve funnel. Calixa integrates with the most popular SaaS apps, data warehouses, and reverse ETL platforms with no code required so GTM teams can see all product and customer data in one place. It is part of Segment's Startup Program - learn more about the integration here.</p>
Product Sales
Calixa
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
<p>Krisp is a global software company that develops disruptive, AI-powered audio technologies to enable people to communicate with Clarity and Confidence. Today, Krisp supports more than 150 million users across the world and is canceling noise from 80 billion minutes of conversations every month. Krisp helps thousands of<br /><br /> Enterprises, Contact Centers, and BPOs to elevate their business-critical and customer- facing voice communications.<br /><br /> Krisp's customers include companies such as JPMorgan Chase, Teleperformance, Sitel, Transcom, Concentrix, Startek, and many others.</p>
EVP, Licensing and Partnerships
Krisp
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
Senior Business Development Manager
Twilio
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
Product Marketing Manger
Twilio
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
Regional Sales Manager
Twilio
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
Solutions Architect
Twilio
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
<p>Join us in the community hall to interact live with Twilio product experts and partners. Listen in on the conversation on join on screen to chat live!</p>
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
<p>Terazo is a solutions-oriented, software development, data engineering, and managed services firm. As a Twilio Gold Partner, with over 50 successful engagements, the Terazo team speeds the implementation and ROI realization for Twilio clients in the HLS, FinServ, Retail, and HigherEd verticals. Terazo is a top-six Global Flex integration partner offering solution architecture and engineering to realize new business value through enhanced customer engagement and connected systems. Terazo is based in Richmond, VA with operations in EMEA, Latam, UKI, and India.<br /><br /> Learn more at www.terazo.com</p>
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
<p>Courier, the leading intelligent notification infrastructure, allows product teams to deliver delightful user experiences while removing the burden of building and maintaining a notification system. Product notifications powered by Courier drive better user engagement and retention while reducing time to market and engineering complexity.</p>
Sr. Marketing Manager
Courier
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
<p>Hyro is the #1 Adaptive Communications Platform for enterprise. Featuring plug & play conversational AI and natural language automation, Hyro enables large organizations to streamline their processes and messaging across their most valuable platforms, services and channels—including call centers, chat solutions, SMS and more. Say goodbye to rigid intent-based chatbots and voice assistants that constantly break. Hyro’s hybrid approach of knowledge graphs and computational linguistics allows enterprises to instantly adapt their conversational interfaces to ever-changing data, automating all enterprise-wide communications on one platform.<br /><br /> Headquartered in New York, Hyro delights clients like Baptist Health, Mercy Health and Rent.com with conversational technologies that are quick to deploy, easy to maintain and simple to scale—conserving vital resources while generating better conversations, more conversions, and revenue-driving insights. Learn more and go adaptive at Hyro.ai.</p>
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
<p>PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.<br /><br /><br /> We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.<br /><br /><br /> Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.<br /><br /><br /> PolyAI was born in the same University of Cambridge lab that pioneered speech recognition. Together, we have published over 200 papers which have been cited over 12,000 times, and registered 6 patents with 3 more pending. PolyAI has previously been recognized by Gartner as a Cool Vendor in Conversational AI, and by CB Insights in the 2021 AI 100 list. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch.</p>
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
Senior Technical Onboarding Manager
Twilio
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
<p>As the leader in natural language understanding AI, Spectrum Labs scales the coverage and quality of content moderation while reducing costs and with its newest innovation, Healthy Behavior AI, games and apps can now build positive user interactions into their design to drive retention, revenue and engagement by creating more positive user experiences to keep billions of users safe online.</p>
Wednesday, November 2, 2022
12:00 PM - 1:00 PM PDT
<p>Mux is a video API platform for on-demand, live, and real-time video, helping developers build amazing video experiences into their products via a simple API.</p>
Wednesday, November 2, 2022
12:00 PM - 3:30 PM PDT
Wednesday, November 2, 2022
12:30 PM - 1:00 PM PDT
<p>CodeExchange Quick Deploys are the easiest way to get up and running with common Twilio use cases. Join Chris and Dominik as they show you how simple it is to deploy messaging apps directly to Twilio's serverless infrastrure, Twilio Functions.</p>
Wednesday, November 2, 2022
1:00 PM - 1:30 PM PDT
<p>Your application generates a lot of events. Courier can simplify the process of notifying appropriate people when these events happen. Twilio SMS is just one of the many channels that Courier can send these notification through. Watch this session to learn what Courier can do beyond SMS.</p>
Wednesday, November 2, 2022
1:30 PM - 2:00 PM PDT
<p>SMS pumping is a form of telecommunications fraud. Savvy criminals target phone verification forms, artificially requesting thousands of SMS messages via automation. This inflated traffic to your app has the potential to increase your cost. In this session, you'll learn more detail about what SMS pumping is, how fraudsters profit from this tactic and how it compares to similar telecommunications fraud schemes like IRSF. Discover how to automatically protect your app and streamline your phone verification workflow by deploying Twilio Verify's automatic SMS fraud detection.</p>
Wednesday, November 2, 2022
1:30 PM - 2:20 PM PDT
Wednesday, November 2, 2022
2:00 PM - 3:30 PM PDT
<p>Four snakes enter, but only one survives in Battlesnake—a multiplayer coding game where your code is your controller. The Fall League competition quarter-finals will be shoutcasted live on Twitch.</p>
Wednesday, November 2, 2022
2:30 PM - 3:15 PM PDT
<p>More than 57% of business leaders say their company is currently spending money on ineffective tools. In the current market climate, brands need to make smart decisions with regards to what technology to use to maximize profitability and customer loyalty. Join us in a conversation with Christine Li, Director of Marketing Technology at Allergan Aesthetics to learn how by moving to a direct to consumer engagement model, they re-invigorated brand engagement and ROI by activating the power of their CDP to win the loyalty of their patients.</p>
Wednesday, November 2, 2022
2:30 PM - 3:20 PM PDT
<p> Modern marketing depends on a steady stream of accurate, complete, and timely data. At the same time, the decline of third-party cookies has shifted marketers’ focus to first-party data. Now, more than ever, consumer preferences and regulatory requirements are challenging the standards of customer identity, targeting, and campaign measurement.<br /><br /> Join us for a fireside chat to learn more about how Meta is approaching the future of digital marketing – helping advertisers leverage their first-party data, and customer data platforms, to lower acquisition costs and increase returns on ad spend.</p>
Wednesday, November 2, 2022
3:30 PM - 4:20 PM PDT
Wednesday, November 2, 2022
4:30 PM - 5:20 PM PDT
Wednesday, November 2, 2022
6:30 PM - 7:30 PM PDT
Wednesday, November 2, 2022
6:30 PM - 7:30 PM PDT
Wednesday, November 2, 2022
6:30 PM - 7:30 PM PDT
Wednesday, November 2, 2022
6:30 PM - 7:30 PM PDT
Wednesday, November 2, 2022
6:30 PM - 7:30 PM PDT
Wednesday, November 2, 2022
6:30 PM - 7:30 PM PDT
Wednesday, November 2, 2022
6:30 PM - 7:30 PM PDT
<p>Join us in the community hall to interact live with Twilio product experts and partners. Listen in on the conversation on join on screen to chat live!</p>
Wednesday, November 2, 2022
6:30 PM - 7:30 PM PDT
Customer Success Manager
Twilio
Wednesday, November 2, 2022
7:00 PM - 7:30 PM PDT
<p>Join Twilio Developer Evangelists with celebrating SIGNAL Day1. Our APJ-based Evangelists, KK Gan and Daizen Ikehara, are going to walk through the event with you, and what you can expect for the next 2 days!</p>
Wednesday, November 2, 2022
7:30 PM - 8:30 PM PDT
<p>At a time when the cost and complexity to find, reach and keep customers is harder than ever before, every business leader is thinking about how to build a more profitable, durable business. Join Twilio’s leadership, as well as special guests and customer speakers, to hear how companies are succeeding in the current environment by reducing acquisition costs and creating happy, repeat customers with Twilio.</p>
Wednesday, November 2, 2022
7:30 PM - 8:30 PM PDT
<p>At a time when the cost and complexity to find, reach and keep customers is harder than ever before, every business leader is thinking about how to build a more profitable, durable business. Join Twilio’s leadership, as well as special guests and customer speakers, to hear how companies are succeeding in the current environment by reducing acquisition costs and creating happy, repeat customers with Twilio.</p>
Wednesday, November 2, 2022
8:35 PM - 8:50 PM PDT
<p>At the start of the COVID pandemic, luxury retailer Veronica Beard found themselves in need of a customer data platform that could support online and offline interactions, as well as tie together data across its many customer touchpoints. Powered by Twilio Segment 1st-party data, they elevated paid social, turning it from a place where they sold markdowns to the channel with the best lifetime value customers. In this session, you’ll learn how Segment enabled Veronica Beard to build their “omni-customer” approach across online and in-person touchpoints, future-proof their customer acquisition to avoid issues with third-party tracking cookies, and employ a strategy of incrementality – to make their ad budgets hyper-efficient and value-added.</p>
Head of Data
Veronica Beard
Wednesday, November 2, 2022
8:35 PM - 8:50 PM PDT
<p>In this session, you’ll uncover how to leverage user verification technology to increase conversions and lower the overall cost of acquisition. Twilio Verify is modernizing the onboarding and authentication experience with an out-of-the-box, purpose-built API. Hear how Duolingo has used Verify in its onboarding flow to further its goal of making language learning a social experience. Standard authentication methods are not generally built to be “customer first”. Discover how Verify’s new solution, Silent Network Authentication (SNA) works to confirm phone number possession without interrupting the user flow. Learn to protect yourself from costly bot attacks with Automatic SMS Fraud Detection.</p>
Wednesday, November 2, 2022
8:35 PM - 8:50 PM PDT
<p>In this session, you’ll learn how Healthdirect used Twilio Flex and programmable messaging to create a reliable information hub in under three weeks, and designed it to scale with the ever-changing need for information. Australia’s virtual public health information service, Healthdirect, became a support pillar to the nation during the COVID-19 pandemic. Their network of national call centers and integrated communication tools became vital to gathering and conveying clinical insights, vaccine campaigns, and answers to never-before-asked questions. Powering the national COVID helpline was critical to the Australian government’s early COVID response. Healthdirect helped draw up a blueprint for dealing with future pandemic situations.</p>
CTO
Healthdirect Australia
Wednesday, November 2, 2022
8:35 PM - 8:50 PM PDT
<p>Univision is the largest US broadcaster of Spanish-language content, reaching 97% of Hispanic households. And, ZALORA–part of the $1.6B Global Fashion Group–is the premier online destination for everything fashion across Southeast Asia. These two very different companies have both leveraged Twilio Segment to improve their Direct-to-Consumer (D2C) business models. In this session, you’ll learn how ZALORA created a data-driven culture rooted in analytics and experimentation. And, how Univision used their first-party customer data to launch a new streaming video service and efficiently acquire subscribers. Whether you're a digital-native business or looking to add a D2C model as part of a digital transformation, this session is for you.</p>
Wednesday, November 2, 2022
8:55 PM - 9:25 PM PDT
<p>Learn how successful messaging ISVs have built and scaled quickly on Twilio - capitalizing on the market's need for better customer engagement. In this session, leaders from Button, Community, and Emotive will share lessons learned from scaling, opportunities to deliver better marketing, and their stories surrounding navigating an evolving messaging ecosystem.</p>
Wednesday, November 2, 2022
8:55 PM - 9:25 PM PDT
<p>New technologies must drive growth and delight customers with engaging experiences. Disrupting the experience with security friction can drive users away. Balancing a new technology with secure onboarding and authentication is a delicate balance. It takes a “customer-first” but responsible approach. Responsible growth reduces friction for those presenting little risk, while high risk users are met with more challenges. In this session, you’ll learn what it means to grow responsibly, mitigate risk, and how it can be done now. Discover the view of the future with silent authentication and beyond.</p>
Wednesday, November 2, 2022
8:55 PM - 9:25 PM PDT
<p>Email is a proven communication channel; a crucial component of how the world connected and supported one another during the COVID lockdowns of 2020 and continues to play a major role in our new reality. However, today’s inbox is a far cry from just a decade ago. The new inbox has better security, is closer to a real-time channel than ever before, and is poised for more engaging experiences looming on the horizon. Our panel of experts will illuminate how their companies are molding the future of email and how senders can take advantage of emerging standards and technologies to increase brand awareness and improve the security of their email communications.</p>
Wednesday, November 2, 2022
8:55 PM - 9:25 PM PDT
<p>The customer engagement challenges that brands face today are often common issues with relatively simple solutions. Prepare yourself to face down these challenges, and get ready to supercharge your customer experience. Set yourself up to engage any customer, over any channel, at any time.<br /><br /> In this session, we’ll reveal three essential steps that every retailer should take to resolve their biggest customer engagement challenges in the most expedient way possible. Discover how you can amplify your strategy by following our “go further tactics”, which are building blocks to scaling, and hyper-personalising your customer experience.</p>
Senior Manager
Sprint Reply
Wednesday, November 2, 2022
9:30 PM - 10:15 PM PDT
<p>Join Twilio’s Chief Operating Officer, Khozema Shipchandler, in a discussion with celebrated actor and filmmaker, George Clooney, and esteemed human rights lawyer, Amal Clooney. The award-winning pair will discuss their respective careers and successes, share advice on how to engage communities for good and dive into their work with the Clooney Foundation.</p>
Wednesday, November 2, 2022
9:30 PM - 10:15 PM PDT
<p>Join Twilio’s Chief Operating Officer, Khozema Shipchandler, in a discussion with celebrated actor and filmmaker, George Clooney, and esteemed human rights lawyer, Amal Clooney. The award-winning pair will discuss their respective careers and successes, share advice on how to engage communities for good and dive into their work with the Clooney Foundation.</p>
Wednesday, November 2, 2022
10:15 PM - 10:50 PM PDT
<p>The Twilio APJ Developer Evangelism team welcomes the champion(s) from the region and will chat about the Day1 of SIGNAL. We will also discuss how we can support fellow developers via community actions, and preview discussions of Champions 2.0 program.</p>
Thursday, November 3, 2022
7:00 AM - 7:30 AM PDT
<p>Join our SIGNAL TV hosts as they kick off Day 2 of SIGNAL TV!</p>
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
<p>As the leader in natural language understanding AI, Spectrum Labs scales the coverage and quality of content moderation while reducing costs and with its newest innovation, Healthy Behavior AI, games and apps can now build positive user interactions into their design to drive retention, revenue and engagement by creating more positive user experiences to keep billions of users safe online.</p>
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
<p>Join us in the community hall to interact live with Twilio product experts and partners. Listen in on the conversation on join on screen to chat live!</p>
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
Solutions Architect
Twilio
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
<p>Terazo is a solutions-oriented, software development, data engineering, and managed services firm. As a Twilio Gold Partner, with over 50 successful engagements, the Terazo team speeds the implementation and ROI realization for Twilio clients in the HLS, FinServ, Retail, and HigherEd verticals. Terazo is a top-six Global Flex integration partner offering solution architecture and engineering to realize new business value through enhanced customer engagement and connected systems. Terazo is based in Richmond, VA with operations in EMEA, Latam, UKI, and India.<br /><br /> Learn more at www.terazo.com</p>
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
<p>Courier, the leading intelligent notification infrastructure, allows product teams to deliver delightful user experiences while removing the burden of building and maintaining a notification system. Product notifications powered by Courier drive better user engagement and retention while reducing time to market and engineering complexity.</p>
Sr. Marketing Manager
Courier
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
Senior Email Deliverability Consultant
Twilio
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
<p>Hyro is the #1 Adaptive Communications Platform for enterprise. Featuring plug & play conversational AI and natural language automation, Hyro enables large organizations to streamline their processes and messaging across their most valuable platforms, services and channels—including call centers, chat solutions, SMS and more. Say goodbye to rigid intent-based chatbots and voice assistants that constantly break. Hyro’s hybrid approach of knowledge graphs and computational linguistics allows enterprises to instantly adapt their conversational interfaces to ever-changing data, automating all enterprise-wide communications on one platform.<br /><br /> Headquartered in New York, Hyro delights clients like Baptist Health, Mercy Health and Rent.com with conversational technologies that are quick to deploy, easy to maintain and simple to scale—conserving vital resources while generating better conversations, more conversions, and revenue-driving insights. Learn more and go adaptive at Hyro.ai.</p>
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
<p>Launched in 2016, Paradox is building the world's leading conversational recruiting software to drive automation with a human touch. Serving global clients with hiring needs across high-volume hourly and high-skilled professional roles, Paradox's conversational assistant Olivia does the work talent teams don't have time for — streamlining tasks like text-to-apply, screening, interview scheduling, and more through fast, easy, mobile-first interactions.<br /><br /> In just five years, the Scottsdale-based startup has earned the trust of the world's largest employers — including Unilever, McDonald's, General Motors, FedEx Ground, CVS Health, and Lowe's — and won numerous awards, including Human Resource Executive's Best HR Product of 2019, 2021, and 2022; and consecutive honors in 2020 and 2021 as one of Forbes Top Startup Employers. The company acquired Traitify, the world's fastest personality assessment, in August 2021, was recently ranked the fastest growing company in HR Tech by the Deloitte Fast 500, and has been named to the Inc. 5000 two years in a row. To learn more about Paradox's product, visit www.paradox.ai. To explore open opportunities on its team, visit careers.paradox.ai</p>
Product Marketing Manager
Paradox Inc.
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
Principal Product Marketing Manager, IoT
Twilio
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
<p>Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. Helping over 500 healthcare organizations and 40 million patients annually, Artera is dedicated to fostering deeper connections between patients and their healthcare teams and, ultimately, redefining the patient experience to one that is both personalized and frictionless.</p>
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
<p>Treble.ai helps marketers effectively engage with their mobile-first customers worldwide, allowing them to easily reach out to their users wherever they are.<br /><br /><br /> Our solution empowers businesses to automate their marketing processes and connect WhatsApp with systems like HubSpot and Google Sheets, saving time and enabling a more strategic view of acquisition, engagement, and retention actions.<br /><br /><br /> Supported by global investors like YCombinator and Twilio Ventures, and chosen as one of 2022’s top companies, we are a laser-focused global team thriving on making you get the most out of the leading messaging app in the world.</p>
President & Co-founder
Treble.ai, Inc.
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
Solutions Architect
Twilio
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
Global Head of Healthcare and Life Sciences
Twilio
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
<p>Krisp is a global software company that develops disruptive, AI-powered audio technologies to enable people to communicate with Clarity and Confidence. Today, Krisp supports more than 150 million users across the world and is canceling noise from 80 billion minutes of conversations every month. Krisp helps thousands of<br /><br /> Enterprises, Contact Centers, and BPOs to elevate their business-critical and customer- facing voice communications.<br /><br /> Krisp's customers include companies such as JPMorgan Chase, Teleperformance, Sitel, Transcom, Concentrix, Startek, and many others.</p>
EVP, Licensing and Partnerships
Krisp
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
<p>Community is the SMS marketing platform that connects<br /><br /> businesses, brands, political & public figures, creators,<br /><br /> musicians, celebrities, and more, to their audiences at<br /><br /> scale.<br /><br /><br /> Founded in 2019 by Matthew Peltier and Josh<br /><br /> Rosenheck, Community gives each Leader a unique 10-<br /><br /> digit phone number to share with their audience, giving<br /><br /> the authentic experience of texting with a friend.<br /><br /><br /> Today, the company is led by Diankha Linear, CEO and<br /><br /> President, who oversees its expansion to welcome the<br /><br /> most innovative Fortune 500 and Enterprise companies<br /><br /> onto the platform. Matthew Peltier serves as<br /><br /> Community’s co-founder and Chief Innovation Officer and<br /><br /> Josh Rosenheck as co-founder and Chief Product Officer.</p>
SVP Growth, Partnerships, and Revenue
Community
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
<p>Mux is a video API platform for on-demand, live, and real-time video, helping developers build amazing video experiences into their products via a simple API.</p>
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
Thursday, November 3, 2022
7:00 AM - 8:00 AM PDT
Head of Retail/eCommerce Strategy
Twilio
Thursday, November 3, 2022
7:30 AM - 8:00 AM PDT
<p>Handling millions of urgent messages per day is a feat of epic proportions. The Norwegian Refugee Council (NRC) was faced with such a feat during the mass displacement of Ukrainian people during the 2022 Russia/Ukrain conflict. Discover just how Zing was able to support the NRS by using Twilio Studio to build and deploy flows that enabled the NRC to rapidly rise to the occasion. In this session, you’ll learn how Zing scaled a Studio flow to handle over 1.6 million incoming WhatsApp messages per day, continuing to provide vital support to 13 million displaced Ukrainians who were fleeing their homes.</p>
Thursday, November 3, 2022
8:00 AM - PDT
<p>Douglas is transitioning from a chain of brick and mortar stores to Europe’s leading online beauty and health platform. Douglas had to reinvent, and left behind a legacy tech stack to get where they want to be: engaging the right user with the right message at the right time. Tovala designed a revolutionary meal experience: restaurant quality meals which cook themselves at home, giving consumers back valuable time. Their success story is built on Twilio solutions including Segment, IoT, messaging, and short codes. In this session, you’ll learn how these two B2C organizations scaled by partnering with Twilio to design a next generation customer engagement experience that combines customer data, connectivity, and messaging.</p>
Thursday, November 3, 2022
8:00 AM - PDT
<p>In this session, you’ll learn about UnionBank’s journey to transform banking in The Philippines. UnionBank is forging a path in their region, using emerging technology to create financial solutions. Becoming a FinTech first and a bank second, UnionBank is putting their customer at the forefront of all of their planning, and solving for customer needs. In this session, you’ll learn about UnionBank’s journey to transform banking in The Philippines.</p>
Thursday, November 3, 2022
8:00 AM - PDT
<p>Creating loyal customer advocates is key for brands looking to decrease customer acquisition cost and improve retention. Twilio Segment has powered lasting customer relationships for thousands of companies like Vacasa, Domino’s, and Stylepit. According to Twilio’s 2022 State of Customer Engagement Report, investment in digital customer engagement increased revenue by 70% on average. Innovative marketing organizations recognize the importance of a data-driven, connected customer engagement strategy and the powerful effect these factors have on lowering acquisition costs and increasing retention. As marketers experience even more challenges with rising customer acquisition costs, it’s critical to use real-time data, a holistic customer journey, and the right messaging channels to engage customers in meaningful ways. In this session, you’ll learn about: The importance of using a CDP for real-time data activation How to unlock the power of customer data across your connected customer journey How leading consumer brands are building world-class personalized experiences</p>
VP, Product Management (L8)
Twilio
Thursday, November 3, 2022
8:00 AM - PDT
<p>When a Toyota or Lexus customer seeks emergency roadside or medical assistance, it is imperative that a Response Specialist is there to help. Toyota Connected integrated Twilio Flex with their vehicle telematics platform to provide a reliable network of Response Specialists. This move provided Toyota Connected with a highly available Call Routing Infrastructure (CRI) and an improved Call Center experience. This session will dive into the Toyota Connected Call Center Safety and Response use cases. You’ll learn what motivated Toyota Connected to migrate their call center to Twilio Flex and get in-depth insights into their journey..</p>
Managing Engineer
Toyota Connected
Thursday, November 3, 2022
8:00 AM - PDT
<p>When customers are bounced out of your website or app to seek additional support, efficiency is lost reestablishing identity and context. Everyone’s time is wasted and frustration builds. Personalizing these interactions is a challenge. This session will show you how to leverage integrated voice conversations to turn website “window shoppers” into engaged customers. With voice calling built right into your app, customers have easier access to high-level support or sales. They are left feeling empowered to seek solutions in less time, with fewer barriers. Adding click-to-call and voice calling to your website can be done in as little as 15 minutes- and carries the potential to automate efficiency and boost user experience. </p>
Thursday, November 3, 2022
8:00 AM - PDT
<p>Learn how to leverage Twilio SendGrid Webhooks and APIs to improve email deliverability and customer engagement. We will delve into our Twilio SendGrid Email Validation API, Contacts & Lists API and Event Webhook.</p>
Staff, Developer Educator
Twilio
Thursday, November 3, 2022
8:00 AM - PDT
<p>Magazine Luiza is one of the largest retailers in Latin America and an early e-commerce pioneer. Magalu, as it’s commonly known, has set growth goals and developed a creative strategy to meet those goals using the global reach of the WhatsApp Business Platform. Learn how Magalu is aiming to increase their ad spend ROI and grow onboarding conversion rates using Twilio’s programmable messaging to create Click to WhatsApp ads.</p>
Product Manager
Luizalabs
Thursday, November 3, 2022
8:00 AM - PDT
<p>The cost of attending in-person events has skyrocketed. Virtual events have the power to reach a vast audience in a cost effective way. However, brands need to innovate as they create virtual experiences to excite, attract, and retain remote audiences. In this session, you'll learn why Twilio Live and Programmable Video provide the building blocks to unlock the developer creativity that the industry needs.</p>
Thursday, November 3, 2022
8:00 AM - PDT
<p>In this session, experts at Staples Canada and Twilio Segment will discuss how the tech landscape has evolved, and companies have gone from implementing martech solutions, to CDPs as a core element of the tech stack. Staples Canada serves 90% of small businesses via ecommerce and 300+ retail locations. Several years ago, they found themselves wrestling with legacy, monolithic software. They couldn't build a unified view of the customer, or connect online and offline experiences. Today Segment has helped them drive millions of dollars in incremental revenue via more efficient return on ad spend and personalized messaging. And, they’ve integrated Segment at the core of their stack, where it has unlocked new, mission-critical revenue streams.</p>
Thursday, November 3, 2022
8:00 AM - PDT
<p>Today, consumers are conditioned to expect highly-personalized experiences - thanks to the amazing customer service experiences in industries like retail, entertainment and so on. Healthcare should be no different. But it lags.. COVID-19 accelerated the adoption of digital health tools in healthcare. Providers now have the tech to deliver personalized, frictionless communications experiences. The patient experience will radically transform in the coming years. How we communicate/engage with patients will be at the forefront of this change. Artera, formerly WELL Health, (Twilio partner & Twilio Ventures Project) with providers, is forging new territory in this space. Whether it’s building, buying or partnering, we're helping providers redefine the patient experience.</p>
CEO and Founder
Artera (Formerly WELL Health)
Thursday, November 3, 2022
8:00 AM - PDT
<p>Customer lifetime value is earned, not given. Delivering personalized, data-driven experiences at every stage of a customer’s journey results in loyalty, trust, and repeat sales. This increased engagement leads to deeper understanding of your customers, for personalization that gets better and better. It’s a virtuous cycle. But do you have the required elements to make it happen?</p> <p>Join us as we take you through this virtuous cycle, as we illustrate how you can use Twilio solutions to drive greater customer lifetime value. Then, come along for a ride in Owl Car, a technology-forward auto manufacturer, as we take you through an impactful demonstration illustrating how Owl Car delivers on the virtuous cycle using Twilio Flex and Segment, integrated with best-in-class technologies like Google CCAI and Salesforce. This compelling story features an Owl Car customer, Geoff Lawsen, and shows the engagement strategies Owl Car uses to earn 12 years of his loyalty and trust.</p>
Thursday, November 3, 2022
8:00 AM - PDT
<p>Glassdoor’s mission is to help people everywhere find a job and a company that they love. This end goal can lead to some unique KPIs. In this session, Nicole Fisher, Sr. Engagement Marketing Manager, and Phil Mansour, Sr. Product Marketing Manager of Engagement from Glassdoor will discuss how they fulfill these KPIs with email engagement built on Twilio’s SendGrid Email API. You’ll discover how Glassdoor’s marketing and product teams partnered to build creative communication strategies that drive key business outcomes.</p>