In this session, you’ll learn how Healthdirect used Twilio Flex and programmable messaging to create a reliable information hub in under three weeks, and designed it to scale with the ever-changing need for information. Australia’s virtual public health information service, Healthdirect, became a support pillar to the nation during the COVID-19 pandemic. Their network of national call centers and integrated communication tools became vital to gathering and conveying clinical insights, vaccine campaigns, and answers to never-before-asked questions. Powering the national COVID helpline was critical to the Australian government’s early COVID response. Healthdirect helped draw up a blueprint for dealing with future pandemic situations.