As Chief Marketing Officer, Joyce leads global marketing as Twilio executes its vision of becoming the leader in the emerging customer engagement category. Joyce brings over two decades of experience scaling commercial innovation and growth in the technology sector through large scale digital transformation and brand elevation strategies. Her expertise spans all facets of Go-To-Market including digital, brand, communications, channels and product strategy for global technology and SaaS companies. Previously, she served as the Chief Marketing Officer for Genesys and was responsible for driving market expansion and revenue diversification strategies including customer acquisition, engagement and channel growth.