Tobias Goebel brings almost 2 decades of enterprise software experience, with roles spanning engineering, product management, sales engineering, and product marketing. In the first chapter of his career, he worked on defining and evangelizing technology solutions to improve communications with “people” – in the customer service and contact center industry, with a focus on IVR and chatbots. He now works on defining and evangelizing technology solutions to improve communications with “things” – in the IoT space, as a principal product marketing manager for Twilio IoT.