Carmen Martínez

Senior Conversational UX Designer
FlixBus
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Carmen Martínez

Senior Conversational UX Designer
FlixBus
Dr. Carmen Martinez is a Conversation Analyst and Ethnographer of Communication working in Conversational Artificial Intelligence at FlixBus. As an expert in human-to-human conversation, she contributes to the team that automates Flix's contact center by modelling voice-based conversational agents that respond more efficiently to customers' interactive expectations. Carmen holds a PhD in Conversation Analysis and is the author of “Conversar en español: un enfoque desde el Análisis de la Conversación” published by Peter Lang Berlin.