SIGNAL 2022 Customer and Developer Conference

session-detail-page

Wednesday, November 2, 2022 8:00 AM 8:15 AM

Wednesday, November 2, 2022 8:00 AM - 8:15 AM PDT

Personalizing the car-buying experience with Twilio Flex, Twilio Segment, and Spoke Phone

Vertu Motors is the 5th largest motor retailer in the United Kingdom. Its aim is to grow through acquisitions and the use of digital experiences to drive organic growth. COVID and new market entrants were causing a dramatic shift to online customer engagement and disrupting Vertu’s business. Its legacy contact center struggled to keep pace, and 40% of customer calls to dealerships went unanswered. In this session, you’ll learn how Vertu deployed Flex, Segment, and Spoke Phone to create an integrated customer engagement and voice platform, tracking every channel and conversation. Vertu now has the power to deliver personalized customer context directly into the call, dramatically improving the customer experience.

Speakers

Jason Kerr - Spoke Phone
Ian Moore - Twilio
Steve Walker - Ciptex

Related Sessions

1068832,1068824,1068810,1086001,1085987,1085968

NAMER+LATAM+EMEA 1182680 Breakout Voice Healthcare Wednesday, November 2, 2022 8:00 AM 8:15 AM

Wednesday, November 2, 2022

8:00 AM - 8:15 AM PDT

Leverage pandemic lessons learned to create new engagement opportunities

Larry Burningham and Erik Wagner

Learn More

NAMER+LATAM+EMEA 1068815 Breakout Segment Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Wednesday, November 2, 2022 8:00 AM 8:15 AM

Wednesday, November 2, 2022

8:00 AM - 8:15 AM PDT

How Endeavor scaled data infrastructure across an enterprise portfolio of leading entertainment, sports, talent, and events brands

Ilya Galperin

Staff Engineer

Learn More

NAMER+LATAM+EMEA 1068804 Breakout Flex, Segment, Voice Architect / Engineer Customer Service, Finance, Human Resources, Marketing, Sales Retail Wednesday, November 2, 2022 8:00 AM 8:15 AM

Wednesday, November 2, 2022

8:00 AM - 8:15 AM PDT

Personalizing the car-buying experience with Twilio Flex, Twilio Segment, and Spoke Phone

Jason Kerr, Ian Moore and Steve Walker

Learn More

NAMER+LATAM+EMEA 1182691 Breakout Segment Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Wednesday, November 2, 2022 8:00 AM 8:15 AM

Wednesday, November 2, 2022

8:00 AM - 8:15 AM PDT

How Endeavor scaled data infrastructure across an enterprise portfolio of leading entertainment, sports, talent, and events brands

Ilya Galperin

Staff Engineer

Learn More

NAMER+LATAM+EMEA 1182689 Breakout Flex, Segment, Voice Architect / Engineer Customer Service, Finance, Human Resources, Marketing, Sales Retail Wednesday, November 2, 2022 8:00 AM 8:15 AM

Wednesday, November 2, 2022

8:00 AM - 8:15 AM PDT

Personalizing the car-buying experience with Twilio Flex, Twilio Segment, and Spoke Phone

Jason Kerr, Ian Moore and Steve Walker

Learn More

NAMER+LATAM+EMEA 1182697 Breakout Segment Architect / Engineer Customer Service, Finance, Human Resources, Marketing, Sales Retail Wednesday, November 2, 2022 8:00 AM 8:15 AM

Wednesday, November 2, 2022

8:00 AM - 8:15 AM PDT

How Veronica Beard moved to first-party data, reduced CAC by 20%, and stopped worrying about cookies

Maxime Lagresle

Head of Data

Learn More

NAMER+LATAM+EMEA 1068834 Breakout Voice Healthcare Wednesday, November 2, 2022 8:00 AM 8:15 AM

Wednesday, November 2, 2022

8:00 AM - 8:15 AM PDT

Leverage pandemic lessons learned to create new engagement opportunities

Larry Burningham and Erik Wagner

Learn More

NAMER+LATAM+EMEA 1068818 Breakout Segment Architect / Engineer Customer Service, Finance, Human Resources, Marketing, Sales Retail Wednesday, November 2, 2022 8:00 AM 8:15 AM

Wednesday, November 2, 2022

8:00 AM - 8:15 AM PDT

How Veronica Beard moved to first-party data, reduced CAC by 20%, and stopped worrying about cookies

Maxime Lagresle

Head of Data

Learn More

NAMER+LATAM+EMEA 1068802 Breakout Voice Retail Wednesday, November 2, 2022 8:20 AM 8:35 AM

Wednesday, November 2, 2022

8:20 AM - 8:35 AM PDT

Five best practices for a conversational IVR with Twilio

Krista Goralczyk and Carmen Martínez

Learn More

NAMER+LATAM+EMEA 1182686 Breakout Voice Retail Wednesday, November 2, 2022 8:20 AM 8:35 AM

Wednesday, November 2, 2022

8:20 AM - 8:35 AM PDT

Five best practices for a conversational IVR with Twilio

Krista Goralczyk and Carmen Martínez

Learn More

NAMER+LATAM+EMEA 1182695 Breakout Messaging, Account Security Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Retail Wednesday, November 2, 2022 8:20 AM 8:35 AM

Wednesday, November 2, 2022

8:20 AM - 8:35 AM PDT

Driving conversions and tracking engagement with Twilio's messaging software

Giridhar Ganna and Sally Lee

Learn More

NAMER+LATAM+EMEA 1182696 Breakout Flex, Messaging Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Healthcare Wednesday, November 2, 2022 8:20 AM 8:35 AM

Wednesday, November 2, 2022

8:20 AM - 8:35 AM PDT

Does my cat have COVID?

Grant Sayer

CTO

Learn More

NAMER+LATAM+EMEA 1181325 Breakout Flex, Messaging, Segment, Voice Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Retail Wednesday, November 2, 2022 8:20 AM 8:35 AM

Wednesday, November 2, 2022

8:20 AM - 8:35 AM PDT

Developing customer experience as a brand asset

Nicolau Camargo

Operations VP

Learn More

NAMER+LATAM+EMEA 1068813 Breakout Messaging, Account Security Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Retail Wednesday, November 2, 2022 8:20 AM 8:35 AM

Wednesday, November 2, 2022

8:20 AM - 8:35 AM PDT

Driving conversions and tracking engagement with Twilio's messaging software

Giridhar Ganna and Sally Lee

Learn More

NAMER+LATAM+EMEA 1068823 Breakout Flex, Messaging, Segment, Voice Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Retail Wednesday, November 2, 2022 8:20 AM 8:35 AM

Wednesday, November 2, 2022

8:20 AM - 8:35 AM PDT

Developing customer experience as a brand asset

Nicolau Camargo

Operations VP

Learn More

NAMER+LATAM+EMEA 1068810 Breakout Flex, Messaging Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Healthcare Wednesday, November 2, 2022 8:20 AM 8:35 AM

Wednesday, November 2, 2022

8:20 AM - 8:35 AM PDT

Does my cat have COVID?

Grant Sayer

CTO

Learn More

NAMER+LATAM+EMEA 1068814 Breakout Account Security Retail Wednesday, November 2, 2022 8:40 AM 8:55 AM

Wednesday, November 2, 2022

8:40 AM - 8:55 AM PDT

Seamless onboarding conversion with Twilio Verify

Tim Gu and Nicolas Sacheri

Learn More

NAMER+LATAM+EMEA 1182690 Breakout Flex, Messaging, Voice, Video, IoT Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Healthcare Wednesday, November 2, 2022 8:40 AM 8:55 AM

Wednesday, November 2, 2022

8:40 AM - 8:55 AM PDT

Remote customer experiences with IoT and video: how German audiology provider audibene/hear.com became the fastest-growing hearing aid company in the world

Tobias Goebel and Tonio Knuth

Learn More

NAMER+LATAM+EMEA 1182693 Breakout Segment Architect / Engineer Customer Service, Finance, Human Resources, Marketing, Sales Retail Wednesday, November 2, 2022 8:40 AM 8:55 AM

Wednesday, November 2, 2022

8:40 AM - 8:55 AM PDT

How two D2C leaders use Segment: Univision’s streaming service launch, and ZALORA’s 400+ analytics experiments per year

May Chin and Jay Iyer

Learn More

NAMER+LATAM+EMEA 1068801 Breakout Segment Architect / Engineer Customer Service, Finance, Human Resources, Marketing, Sales Retail Wednesday, November 2, 2022 8:40 AM 8:55 AM

Wednesday, November 2, 2022

8:40 AM - 8:55 AM PDT

How two D2C leaders use Segment: Univision’s streaming service launch, and ZALORA’s 400+ analytics experiments per year

May Chin and Jay Iyer

Learn More

NAMER+LATAM+EMEA 1181312 Breakout Account Security Retail Wednesday, November 2, 2022 8:40 AM 8:55 AM

Wednesday, November 2, 2022

8:40 AM - 8:55 AM PDT

Seamless onboarding conversion with Twilio Verify

Tim Gu and Nicolas Sacheri

Learn More

NAMER+LATAM+EMEA 1068826 Breakout Messaging Enterprise Risk Management, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Finance Wednesday, November 2, 2022 8:40 AM 8:55 AM

Wednesday, November 2, 2022

8:40 AM - 8:55 AM PDT

Transforming customer interactions at a global bank

Matthew Harwood

Head of Messaging

Learn More

NAMER+LATAM+EMEA 1068819 Breakout Flex, Messaging, Voice, Video, IoT Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Healthcare Wednesday, November 2, 2022 8:40 AM 8:55 AM

Wednesday, November 2, 2022

8:40 AM - 8:55 AM PDT

Remote customer experiences with IoT and video: how German audiology provider audibene/hear.com became the fastest-growing hearing aid company in the world

Tobias Goebel and Tonio Knuth

Learn More

NAMER+LATAM+EMEA 1182700 Breakout Flex Retail Wednesday, November 2, 2022 9:00 AM 9:30 AM

Wednesday, November 2, 2022

9:00 AM - 9:30 AM PDT

3 essential customer engagement plays to deliver the dream in retail

Timothy Shepheard-Walwyn

Associate Partner

Learn More

NAMER+LATAM+EMEA 1182667 Breakout Messaging, Email Enterprise Risk Management, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Wednesday, November 2, 2022 9:00 AM 9:30 AM

Wednesday, November 2, 2022

9:00 AM - 9:30 AM PDT

Jump-start your success as a messaging ISV

Andrew Douillard, Michael Jaconi, Matt Purpura and David Ross

Learn More

NAMER+LATAM+EMEA 1068830 Breakout Email Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Wednesday, November 2, 2022 9:00 AM 9:30 AM

Wednesday, November 2, 2022

9:00 AM - 9:30 AM PDT

The future of the inbox: according to the gatekeepers

Marcel Becker, Julien Duplant and Len Shneyder

Learn More

NAMER+LATAM+EMEA 1068805 Breakout Messaging, Email Enterprise Risk Management, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Wednesday, November 2, 2022 9:00 AM 9:30 AM

Wednesday, November 2, 2022

9:00 AM - 9:30 AM PDT

Jump-start your success as a messaging ISV

Andrew Douillard, Michael Jaconi, Matt Purpura and David Ross

Learn More

NAMER+LATAM+EMEA 1076416 Breakout Flex Retail Wednesday, November 2, 2022 9:00 AM 9:30 AM

Wednesday, November 2, 2022

9:00 AM - 9:30 AM PDT

3 essential customer engagement plays to deliver the dream in retail

Timothy Shepheard-Walwyn

Associate Partner

Learn More

NAMER+LATAM+EMEA 1068821 Breakout Flex, Account Security Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Finance Wednesday, November 2, 2022 9:00 AM 9:30 AM

Wednesday, November 2, 2022

9:00 AM - 9:30 AM PDT

Responsible growth and the future of authentication

Aaron Goldsmid and Dan Killmer

Learn More

NAMER+LATAM+EMEA 1181306 Breakout Email Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Wednesday, November 2, 2022 9:00 AM 9:30 AM

Wednesday, November 2, 2022

9:00 AM - 9:30 AM PDT

The future of the inbox: according to the gatekeepers

Marcel Becker, Julien Duplant and Len Shneyder

Learn More

NAMER+LATAM+EMEA 1182666 Breakout Flex, Account Security Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Finance Wednesday, November 2, 2022 9:00 AM 9:30 AM

Wednesday, November 2, 2022

9:00 AM - 9:30 AM PDT

Responsible growth and the future of authentication

Aaron Goldsmid and Dan Killmer

Learn More

NAMER+LATAM+EMEA 1068794 Keynote Flex, Messaging, Segment, Email, Voice, Video, Account Security, IoT Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail, Finance, Healthcare, Nonprofit (social impact) Wednesday, November 2, 2022 10:00 AM 11:00 AM

Wednesday, November 2, 2022

10:00 AM - 11:00 AM PDT

Vision keynote

Steve Basra, Elena Donio, Ivy Grant, Jeff Lawson, Kathryn Murphy, Nena Stoiljkovic, Andrew Moore and Frank Slootman

Learn More

NAMER+LATAM+EMEA 1068796 Keynote Flex, Messaging, Segment, Email, Voice, Video, Account Security, IoT Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail, Finance, Healthcare, Nonprofit (social impact) Wednesday, November 2, 2022 11:15 AM 12:00 PM

Wednesday, November 2, 2022

11:15 AM - 12:00 PM PDT

Engaging communities for good: a conversation with George and Amal Clooney

Khozema Shipchandler, Amal Clooney and George Clooney

Learn More

APAC 1085945 Keynote Flex, Messaging, Segment, Email, Voice, Video, Account Security, IoT Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail, Finance, Healthcare, Nonprofit (social impact) Wednesday, November 2, 2022 7:30 PM 8:30 PM

Wednesday, November 2, 2022

7:30 PM - 8:30 PM PDT

Vision keynote

Steve Basra, Elena Donio, Ivy Grant, Jeff Lawson, Kathryn Murphy, Nena Stoiljkovic, Andrew Moore and Frank Slootman

Learn More

APAC 1085956 Breakout Segment Architect / Engineer Customer Service, Finance, Human Resources, Marketing, Sales Retail Wednesday, November 2, 2022 8:35 PM 8:50 PM

Wednesday, November 2, 2022

8:35 PM - 8:50 PM PDT

How two D2C leaders use Segment: Univision’s streaming service launch, and ZALORA’s 400+ analytics experiments per year

May Chin and Jay Iyer

Learn More

APAC 1085973 Breakout Account Security Retail Wednesday, November 2, 2022 8:35 PM 8:50 PM

Wednesday, November 2, 2022

8:35 PM - 8:50 PM PDT

Seamless onboarding conversion with Twilio Verify

Tim Gu and Nicolas Sacheri

Learn More

APAC 1085968 Breakout Flex, Messaging Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Healthcare Wednesday, November 2, 2022 8:35 PM 8:50 PM

Wednesday, November 2, 2022

8:35 PM - 8:50 PM PDT

Does my cat have COVID?

Grant Sayer

CTO

Learn More

APAC 1085979 Breakout Segment Architect / Engineer Customer Service, Finance, Human Resources, Marketing, Sales Retail Wednesday, November 2, 2022 8:35 PM 8:50 PM

Wednesday, November 2, 2022

8:35 PM - 8:50 PM PDT

How Veronica Beard moved to first-party data, reduced CAC by 20%, and stopped worrying about cookies

Maxime Lagresle

Head of Data

Learn More

APAC 1088933 Breakout Messaging, Email Enterprise Risk Management, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Wednesday, November 2, 2022 8:55 PM 9:25 PM

Wednesday, November 2, 2022

8:55 PM - 9:25 PM PDT

Jump-start your success as a messaging ISV

Andrew Douillard, Michael Jaconi, Matt Purpura and David Ross

Learn More

APAC 1085998 Breakout Email Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Wednesday, November 2, 2022 8:55 PM 9:25 PM

Wednesday, November 2, 2022

8:55 PM - 9:25 PM PDT

The future of the inbox: according to the gatekeepers

Marcel Becker, Julien Duplant and Len Shneyder

Learn More

APAC 1085983 Breakout Flex, Account Security Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Finance Wednesday, November 2, 2022 8:55 PM 9:25 PM

Wednesday, November 2, 2022

8:55 PM - 9:25 PM PDT

Responsible growth and the future of authentication

Aaron Goldsmid and Dan Killmer

Learn More

APAC 1085993 Breakout Flex Retail Wednesday, November 2, 2022 8:55 PM 9:25 PM

Wednesday, November 2, 2022

8:55 PM - 9:25 PM PDT

3 essential customer engagement plays to deliver the dream in retail

Timothy Shepheard-Walwyn

Associate Partner

Learn More

APAC 1085950 Keynote Flex, Messaging, Segment, Email, Voice, Video, Account Security, IoT Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail, Finance, Healthcare, Nonprofit (social impact) Wednesday, November 2, 2022 9:30 PM 10:15 PM

Wednesday, November 2, 2022

9:30 PM - 10:15 PM PDT

Engaging communities for good: a conversation with George and Amal Clooney

Khozema Shipchandler, Amal Clooney and George Clooney

Learn More

NAMER+LATAM+EMEA 1068808 Breakout Messaging Marketing, Sales Healthcare Thursday, November 3, 2022 8:00 AM 8:15 AM

Thursday, November 3, 2022

8:00 AM - 8:15 AM PDT

Alexion reaches providers on their preferred messaging channel with Twilio Frontline

Harsh Soni

Director, Enterprise Digital Integration

Learn More

NAMER+LATAM+EMEA 1068817 Breakout Messaging Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Nonprofit (social impact) Thursday, November 3, 2022 8:00 AM 8:15 AM

Thursday, November 3, 2022

8:00 AM - 8:15 AM PDT

How the IFRC used Twilio SMS and WhatsApp to scale crucial humanitarian aid during the Ukraine crisis

Christina Hiemstra and Juriaan Lahr

Learn More

NAMER+LATAM+EMEA 1068824 Breakout Messaging, Video Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Thursday, November 3, 2022 8:00 AM 8:15 AM

Thursday, November 3, 2022

8:00 AM - 8:15 AM PDT

The future of virtual events is powered by Twilio

Robert Petrossian and Donal Toomey

Learn More

NAMER+LATAM+EMEA 1181311 Breakout Messaging, Video Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Thursday, November 3, 2022 8:00 AM 8:15 AM

Thursday, November 3, 2022

8:00 AM - 8:15 AM PDT

The future of virtual events is powered by Twilio

Robert Petrossian and Donal Toomey

Learn More

NAMER+LATAM+EMEA 1182614 Breakout Flex Finance Thursday, November 3, 2022 8:00 AM 8:15 AM

Thursday, November 3, 2022

8:00 AM - 8:15 AM PDT

Modernizing and digitalizing UnionBank's customer experience

Maria Paz Angelica Alvarez and Chester Velasco

Learn More

NAMER+LATAM+EMEA 1182710 Breakout Messaging Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Nonprofit (social impact) Thursday, November 3, 2022 8:00 AM 8:15 AM

Thursday, November 3, 2022

8:00 AM - 8:15 AM PDT

How the IFRC used Twilio SMS and WhatsApp to scale crucial humanitarian aid during the Ukraine crisis

Christina Hiemstra and Juriaan Lahr

Learn More

NAMER+LATAM+EMEA 1068833 Breakout Flex Finance Thursday, November 3, 2022 8:00 AM 8:15 AM

Thursday, November 3, 2022

8:00 AM - 8:15 AM PDT

Modernizing and digitalizing UnionBank's customer experience

Maria Paz Angelica Alvarez and Chester Velasco

Learn More

NAMER+LATAM+EMEA 1182615 Breakout Messaging Marketing, Sales Healthcare Thursday, November 3, 2022 8:00 AM 8:15 AM

Thursday, November 3, 2022

8:00 AM - 8:15 AM PDT

Alexion reaches providers on their preferred messaging channel with Twilio Frontline

Harsh Soni

Director, Enterprise Digital Integration

Learn More

NAMER+LATAM+EMEA 1182687 Breakout Flex, Voice Developer, Enterprise Risk Management, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Finance Thursday, November 3, 2022 8:20 AM 8:35 AM

Thursday, November 3, 2022

8:20 AM - 8:35 AM PDT

Scam likely! Or, how do I get my customers to answer my calls?

Mike O'Toole and Robert Welbourn

Learn More

NAMER+LATAM+EMEA 1181314 Breakout Segment Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Retail Thursday, November 3, 2022 8:20 AM 8:35 AM

Thursday, November 3, 2022

8:20 AM - 8:35 AM PDT

How IBM used Twilio Segment to improve adoption, retention, and churn across 200 products

Alex Velaise

Growth Product Manager

Learn More

NAMER+LATAM+EMEA 1181316 Breakout Flex, Messaging, Voice, Video, Account Security Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Healthcare Thursday, November 3, 2022 8:20 AM 8:35 AM

Thursday, November 3, 2022

8:20 AM - 8:35 AM PDT

Twilio for healthcare: building the next generation virtual care platform

Simon Mosk-Aoyama and Erik Wagner

Learn More

NAMER+LATAM+EMEA 1068827 Breakout Segment Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Retail Thursday, November 3, 2022 8:20 AM 8:35 AM

Thursday, November 3, 2022

8:20 AM - 8:35 AM PDT

How IBM used Twilio Segment to improve adoption, retention, and churn across 200 products

Alex Velaise

Growth Product Manager

Learn More

NAMER+LATAM+EMEA 1181315 Breakout Segment Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Thursday, November 3, 2022 8:20 AM 8:35 AM

Thursday, November 3, 2022

8:20 AM - 8:35 AM PDT

The state of CDP: how Staples Canada rebuilt their stack to optimize spend and unlock massive revenue growth

Omair Haque and Geoffrey Keating

Learn More

NAMER+LATAM+EMEA 1068822 Breakout Flex, Voice Developer, Enterprise Risk Management, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Finance Thursday, November 3, 2022 8:20 AM 8:35 AM

Thursday, November 3, 2022

8:20 AM - 8:35 AM PDT

Scam likely! Or, how do I get my customers to answer my calls?

Mike O'Toole and Robert Welbourn

Learn More

NAMER+LATAM+EMEA 1068803 Breakout Flex, Messaging, Voice, Video, Account Security Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Healthcare Thursday, November 3, 2022 8:20 AM 8:35 AM

Thursday, November 3, 2022

8:20 AM - 8:35 AM PDT

Twilio for healthcare: building the next generation virtual care platform

Simon Mosk-Aoyama and Erik Wagner

Learn More

NAMER+LATAM+EMEA 1068825 Breakout Segment Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Thursday, November 3, 2022 8:20 AM 8:35 AM

Thursday, November 3, 2022

8:20 AM - 8:35 AM PDT

The state of CDP: how Staples Canada rebuilt their stack to optimize spend and unlock massive revenue growth

Omair Haque and Geoffrey Keating

Learn More

NAMER+LATAM+EMEA 1182671 Breakout Messaging, Video Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Retail Thursday, November 3, 2022 8:40 AM 8:55 AM

Thursday, November 3, 2022

8:40 AM - 8:55 AM PDT

Digital transformation of shopping experiences by Isetan Mitsukoshi

Akihiko Kawamura and Yusuke Suzuki

Learn More

NAMER+LATAM+EMEA 1068809 Breakout Messaging, Video Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Retail Thursday, November 3, 2022 8:40 AM 8:55 AM

Thursday, November 3, 2022

8:40 AM - 8:55 AM PDT

Digital transformation of shopping experiences by Isetan Mitsukoshi

Akihiko Kawamura and Yusuke Suzuki

Learn More

NAMER+LATAM+EMEA 1068816 Breakout Segment, Email Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Thursday, November 3, 2022 8:40 AM 8:55 AM

Thursday, November 3, 2022

8:40 AM - 8:55 AM PDT

How product and marketing teams at Glassdoor align to drive engagement

Nicole Fisher, Philip Mansour and Caroline Shaffer

Learn More

NAMER+LATAM+EMEA 1182676 Breakout Messaging, Email, Account Security Retail Thursday, November 3, 2022 8:40 AM 8:55 AM

Thursday, November 3, 2022

8:40 AM - 8:55 AM PDT

Twilio Lookup: take an intelligent approach to onboarding and beyond

Adam Elboim and Stephen Wai

Learn More

NAMER+LATAM+EMEA 1182616 Breakout Flex, Voice Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Nonprofit (social impact) Thursday, November 3, 2022 8:40 AM 8:55 AM

Thursday, November 3, 2022

8:40 AM - 8:55 AM PDT

Scaling 211 life-saving services with Twilio to support local communities

Quinton Askew and Sean Garrett

Learn More

NAMER+LATAM+EMEA 1182674 Breakout Segment, Email Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Thursday, November 3, 2022 8:40 AM 8:55 AM

Thursday, November 3, 2022

8:40 AM - 8:55 AM PDT

How product and marketing teams at Glassdoor align to drive engagement

Nicole Fisher, Philip Mansour and Caroline Shaffer

Learn More

NAMER+LATAM+EMEA 1068807 Breakout Flex, Voice Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Nonprofit (social impact) Thursday, November 3, 2022 8:40 AM 8:55 AM

Thursday, November 3, 2022

8:40 AM - 8:55 AM PDT

Scaling 211 life-saving services with Twilio to support local communities

Quinton Askew and Sean Garrett

Learn More

NAMER+LATAM+EMEA 1068831 Breakout Messaging, Email, Account Security Retail Thursday, November 3, 2022 8:40 AM 8:55 AM

Thursday, November 3, 2022

8:40 AM - 8:55 AM PDT

Twilio Lookup: take an intelligent approach to onboarding and beyond

Adam Elboim and Stephen Wai

Learn More

NAMER+LATAM+EMEA 1068820 Breakout Messaging Healthcare Thursday, November 3, 2022 9:00 AM 9:30 AM

Thursday, November 3, 2022

9:00 AM - 9:30 AM PDT

The future of the patient experience

Guillaume de Zwirek

CEO and Founder

Learn More

NAMER+LATAM+EMEA 1182685 Breakout Messaging, Segment, IoT Retail Thursday, November 3, 2022 9:00 AM 9:30 AM

Thursday, November 3, 2022

9:00 AM - 9:30 AM PDT

How Douglas and Tovala are shaping next-gen B2C customer engagement

Scott Edwards, Peter Fiflis and Martin Slawik

Learn More

NAMER+LATAM+EMEA 1068832 Breakout Flex Developer, Enterprise Risk Management, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Retail Thursday, November 3, 2022 9:00 AM 9:30 AM

Thursday, November 3, 2022

9:00 AM - 9:30 AM PDT

Why Toyota Connected moved its response call center platform to Twilio Flex

Isaac Broyles

Managing Engineer

Learn More

NAMER+LATAM+EMEA 1182698 Breakout Messaging Healthcare Thursday, November 3, 2022 9:00 AM 9:30 AM

Thursday, November 3, 2022

9:00 AM - 9:30 AM PDT

The future of the patient experience

Guillaume de Zwirek

CEO and Founder

Learn More

NAMER+LATAM+EMEA 1068828 Breakout Messaging, Segment, IoT Retail Thursday, November 3, 2022 9:00 AM 9:30 AM

Thursday, November 3, 2022

9:00 AM - 9:30 AM PDT

How Douglas and Tovala are shaping next-gen B2C customer engagement

Scott Edwards, Peter Fiflis and Martin Slawik

Learn More

NAMER+LATAM+EMEA 1182709 Breakout Segment Marketing, Sales Retail Thursday, November 3, 2022 9:00 AM 9:30 AM

Thursday, November 3, 2022

9:00 AM - 9:30 AM PDT

Discover how Vista doubled customer conversions using Twilio Segment

Drew Forster

Data

Learn More

NAMER+LATAM+EMEA 1182617 Breakout Flex Developer, Enterprise Risk Management, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Retail Thursday, November 3, 2022 9:00 AM 9:30 AM

Thursday, November 3, 2022

9:00 AM - 9:30 AM PDT

Why Toyota Connected moved its response call center platform to Twilio Flex

Isaac Broyles

Managing Engineer

Learn More

NAMER+LATAM+EMEA 1068806 Breakout Segment Marketing, Sales Retail Thursday, November 3, 2022 9:00 AM 9:30 AM

Thursday, November 3, 2022

9:00 AM - 9:30 AM PDT

Discover how Vista doubled customer conversions using Twilio Segment

Drew Forster

Data

Learn More

NAMER+LATAM+EMEA 1068795 Keynote Flex, Messaging, Segment, Email, Voice, Video, Account Security, IoT Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail, Finance, Healthcare, Nonprofit (social impact) Thursday, November 3, 2022 10:00 AM 11:00 AM

Thursday, November 3, 2022

10:00 AM - 11:00 AM PDT

Developer keynote

Jodi Alperstein, Jeff Lawson, Eyal Manor, Lou Montulli and Nathaniel Okenwa

Learn More

NAMER+LATAM+EMEA 1068812 Breakout Messaging Architect / Engineer Customer Service, Finance, Human Resources, Marketing, Sales Retail Thursday, November 3, 2022 11:10 AM 11:25 AM

Thursday, November 3, 2022

11:10 AM - 11:25 AM PDT

Driving conversions with WhatsApp with Magazine Luiza

Aline Tenora La Motta

Product Manager

Learn More

NAMER+LATAM+EMEA 1182672 Breakout Flex, Messaging, Segment, Email, Voice, Video Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Thursday, November 3, 2022 11:10 AM 11:25 AM

Thursday, November 3, 2022

11:10 AM - 11:25 AM PDT

Don’t lose valuable business context when the call leaves your app

Richie Hoffman and Leslie Sachs

Learn More

NAMER+LATAM+EMEA 1182682 Breakout Messaging Nonprofit (social impact) Thursday, November 3, 2022 11:10 AM 11:25 AM

Thursday, November 3, 2022

11:10 AM - 11:25 AM PDT

How the state of Virginia uses an omnichannel approach to deliver public service

Suresh Soundararajan and Debbie Wishart

Learn More

NAMER+LATAM+EMEA 1068829 Breakout Messaging Nonprofit (social impact) Thursday, November 3, 2022 11:10 AM 11:25 AM

Thursday, November 3, 2022

11:10 AM - 11:25 AM PDT

How the state of Virginia uses an omnichannel approach to deliver public service

Suresh Soundararajan and Debbie Wishart

Learn More

NAMER+LATAM+EMEA 1068811 Breakout Flex, Messaging, Segment, Email, Voice, Video Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Thursday, November 3, 2022 11:10 AM 11:25 AM

Thursday, November 3, 2022

11:10 AM - 11:25 AM PDT

Don’t lose valuable business context when the call leaves your app

Richie Hoffman and Leslie Sachs

Learn More

NAMER+LATAM+EMEA 1068800 Spotlight Retail Thursday, November 3, 2022 11:30 AM 12:15 PM

Thursday, November 3, 2022

11:30 AM - 12:15 PM PDT

The virtuous cycle of customer engagement

Chris Feehan, Timothy Richter and Jonathan Greenberg

Learn More

NAMER+LATAM+EMEA 1182703 Spotlight Retail Thursday, November 3, 2022 11:30 AM 12:15 PM

Thursday, November 3, 2022

11:30 AM - 12:15 PM PDT

3 ingredients for marketers to unlock efficient growth: from acquisition to retention

Robin Grochol

VP, Segment Product & UX

Learn More

NAMER+LATAM+EMEA 1182699 Spotlight Retail Thursday, November 3, 2022 11:30 AM 12:15 PM

Thursday, November 3, 2022

11:30 AM - 12:15 PM PDT

The virtuous cycle of customer engagement

Chris Feehan, Timothy Richter and Jonathan Greenberg

Learn More

NAMER+LATAM+EMEA 1068799 Spotlight Retail Thursday, November 3, 2022 11:30 AM 12:15 PM

Thursday, November 3, 2022

11:30 AM - 12:15 PM PDT

3 ingredients for marketers to unlock efficient growth: from acquisition to retention

Robin Grochol

VP, Segment Product & UX

Learn More

APAC 1088934 Keynote Flex, Messaging, Segment, Email, Voice, Video, Account Security, IoT Architect / Engineer Customer Service, Developer, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail, Finance, Healthcare, Nonprofit (social impact) Thursday, November 3, 2022 7:30 PM 8:30 PM

Thursday, November 3, 2022

7:30 PM - 8:30 PM PDT

Developer keynote

Jodi Alperstein, Jeff Lawson, Eyal Manor, Lou Montulli and Nathaniel Okenwa

Learn More

APAC 1085966 Breakout Messaging, Video Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Retail Thursday, November 3, 2022 8:35 PM 8:50 PM

Thursday, November 3, 2022

8:35 PM - 8:50 PM PDT

Digital transformation of shopping experiences by Isetan Mitsukoshi

Akihiko Kawamura and Yusuke Suzuki

Learn More

APAC 1085989 Breakout Segment Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Thursday, November 3, 2022 8:35 PM 8:50 PM

Thursday, November 3, 2022

8:35 PM - 8:50 PM PDT

The state of CDP: how Staples Canada rebuilt their stack to optimize spend and unlock massive revenue growth

Omair Haque and Geoffrey Keating

Learn More

APAC 1086003 Breakout Flex Finance Thursday, November 3, 2022 8:35 PM 8:50 PM

Thursday, November 3, 2022

8:35 PM - 8:50 PM PDT

Modernizing and digitalizing UnionBank's customer experience

Maria Paz Angelica Alvarez and Chester Velasco

Learn More

APAC 1085976 Breakout Segment, Email Architect / Engineer Customer Service, Enterprise Risk Management, Finance, Human Resources, Information Technology, Legal and Compliance, Marketing, Product Development / Management, Sales, Supply Chain, Other Retail Thursday, November 3, 2022 8:35 PM 8:50 PM

Thursday, November 3, 2022

8:35 PM - 8:50 PM PDT

How product and marketing teams at Glassdoor align to drive engagement

Nicole Fisher, Philip Mansour and Caroline Shaffer

Learn More

APAC 1085962 Breakout Segment Marketing, Sales Retail Thursday, November 3, 2022 8:55 PM 9:25 PM

Thursday, November 3, 2022

8:55 PM - 9:25 PM PDT

Discover how Vista doubled customer conversions using Twilio Segment

Drew Forster

Data

Learn More

APAC 1085995 Breakout Messaging, Segment, IoT Retail Thursday, November 3, 2022 8:55 PM 9:25 PM

Thursday, November 3, 2022

8:55 PM - 9:25 PM PDT

How Douglas and Tovala are shaping next-gen B2C customer engagement

Scott Edwards, Peter Fiflis and Martin Slawik

Learn More

APAC 1088932 Breakout Messaging Healthcare Thursday, November 3, 2022 8:55 PM 9:25 PM

Thursday, November 3, 2022

8:55 PM - 9:25 PM PDT

The future of the patient experience

Guillaume de Zwirek

CEO and Founder

Learn More

APAC 1086001 Breakout Flex Developer, Enterprise Risk Management, Information Technology, Legal and Compliance, Product Development / Management, Supply Chain, Other Retail Thursday, November 3, 2022 8:55 PM 9:25 PM

Thursday, November 3, 2022

8:55 PM - 9:25 PM PDT

Why Toyota Connected moved its response call center platform to Twilio Flex

Isaac Broyles

Managing Engineer

Learn More