The virtuous cycle of customer engagement
How to Drive Value from Your Customer's Digital Footprint
Ad Targeting and Personalization with Real-Time Data
3 ingredients for marketers to unlock efficient growth: from acquisition to retention
Twilio Segment for Multi-Brand, Multi-National Businesses
Navigate the Privacy Landscape’s Impact on Acquisition Costs
Market Trends and Insights from Twilio Segment's Annual CDP Report
How to Strengthen Your Direct-to-Consumer Strategy
Does my hamster have COVID? test
Sunday, October 2, 2022
Does my hamster have COVID? test (Clone) for Ondemand
Sunday, October 2, 2022
TEST - 16228858 Emergent Approach 03
Tuesday, October 25, 2022
TEST - 98711111_Welcome_Craig Dennis
Tuesday, October 25, 2022
TEST - 16731272_HowEndeavorscaleddatainfrastructure_V2
Thursday, October 27, 2022
Executive Fireside Chat
Tuesday, November 1, 2022
Customer Engagement Platform
Tuesday, November 1, 2022
CPaaS
Tuesday, November 1, 2022
Twilio Segment & Customer Data Platform
Tuesday, November 1, 2022
Does my dog have COVID?
Tuesday, November 1, 2022
Customer Panel
Tuesday, November 1, 2022
Twilio Go to Market Strategy
Tuesday, November 1, 2022
Marketing Overview
Tuesday, November 1, 2022
Test Playlist 11/1
Tuesday, November 1, 2022
Partner Program
Tuesday, November 1, 2022
Flex Q&A Booth
Wednesday, November 2, 2022
Voice Q&A Booth
Wednesday, November 2, 2022
Financial Services Q&A Booth
Wednesday, November 2, 2022
Twilio Engage Q&A Booth
Wednesday, November 2, 2022
Krisp Q&A Booth
Wednesday, November 2, 2022
Messaging Q&A Booth
Wednesday, November 2, 2022
Video Q&A Booth
Wednesday, November 2, 2022
Trusted Activation Q&A Booth
Wednesday, November 2, 2022
Hyro Q&A Booth
Wednesday, November 2, 2022
Paradox Q&A Booth
Wednesday, November 2, 2022
Visit Community Hall & join a live Q&A
Wednesday, November 2, 2022
SIGNAL TV day 1 kickoff
Wednesday, November 2, 2022
Artera (Well Health) Q&A Booth
Wednesday, November 2, 2022
IoT Q&A Booth
Wednesday, November 2, 2022
Frontline Q&A Booth
Wednesday, November 2, 2022
Twilio Segment Q&A Booth
Wednesday, November 2, 2022
Public Sector Q&A Booth
Wednesday, November 2, 2022
Mux Q&A Booth
Wednesday, November 2, 2022
Retail Q&A Booth
Wednesday, November 2, 2022
Health Life Sciences Q&A Booth
Wednesday, November 2, 2022
Calixa Q&A Booth
Wednesday, November 2, 2022
Email Q&A Booth
Wednesday, November 2, 2022
Does my cat have COVID?
Wednesday, November 2, 2022
Remote customer experiences with IoT and video: how German audiology provider audibene/hear.com became the fastest-growing hearing aid company in the world
Wednesday, November 2, 2022
Leverage pandemic lessons learned to create new engagement opportunities
Wednesday, November 2, 2022
The future of the inbox: according to the gatekeepers
Wednesday, November 2, 2022
Responsible growth and the future of authentication
Wednesday, November 2, 2022
Introduction to Messaging
Wednesday, November 2, 2022
How Veronica Beard moved to first-party data, reduced CAC by 20%, and stopped worrying about cookies
Wednesday, November 2, 2022
How Endeavor scaled data infrastructure across an enterprise portfolio of leading entertainment, sports, talent, and events brands
Wednesday, November 2, 2022
Driving conversions and tracking engagement with Twilio's messaging software
Wednesday, November 2, 2022
Twilio SendGrid 101: An introduction to sending transactional email
Wednesday, November 2, 2022
Welcome to Superclass
Wednesday, November 2, 2022
The future of the inbox: according to the gatekeepers
Wednesday, November 2, 2022
Transforming customer interactions at a global bank
Wednesday, November 2, 2022
Introduction to Segment: the customer data platform
Wednesday, November 2, 2022
Personalizing the car-buying experience with Twilio Flex, Twilio Segment, and Spoke Phone
Wednesday, November 2, 2022
Seamless onboarding conversion with Twilio Verify
Wednesday, November 2, 2022
Developing customer experience as a brand asset
Wednesday, November 2, 2022
Five best practices for a conversational IVR with Twilio
Wednesday, November 2, 2022
3 essential customer engagement plays to deliver the dream in retail
Wednesday, November 2, 2022
Jump-start your success as a messaging ISV
Wednesday, November 2, 2022
How two D2C leaders use Segment: Univision’s streaming service launch, and ZALORA’s 400+ analytics experiments per year
Wednesday, November 2, 2022
How Veronica Beard moved to first-party data, reduced CAC by 20%, and stopped worrying about cookies
Wednesday, November 2, 2022
Leverage pandemic lessons learned to create new engagement opportunities
Wednesday, November 2, 2022
Leverage pandemic lessons learned to create new engagement opportunities
Wednesday, November 2, 2022
How Endeavor scaled data infrastructure across an enterprise portfolio of leading entertainment, sports, talent, and events brands
Wednesday, November 2, 2022
Personalizing the car-buying experience with Twilio Flex, Twilio Segment, and Spoke Phone
Wednesday, November 2, 2022
Personalizing the car-buying experience with Twilio Flex, Twilio Segment, and Spoke Phone
Wednesday, November 2, 2022
How Endeavor scaled data infrastructure across an enterprise portfolio of leading entertainment, sports, talent, and events brands
Wednesday, November 2, 2022
How Veronica Beard moved to first-party data, reduced CAC by 20%, and stopped worrying about cookies
Wednesday, November 2, 2022
Welcome to Superclass
Wednesday, November 2, 2022
Welcome to Superclass
Wednesday, November 2, 2022
Transforming customer interactions at a global bank
Wednesday, November 2, 2022
PolyAI powers superhuman voice experiences that are transforming the customer call center
Wednesday, November 2, 2022
Driving conversions and tracking engagement with Twilio's messaging software
Wednesday, November 2, 2022
Does my cat have COVID?
Wednesday, November 2, 2022
Developing customer experience as a brand asset
Wednesday, November 2, 2022
Five best practices for a conversational IVR with Twilio
Wednesday, November 2, 2022
Does my cat have COVID?
Wednesday, November 2, 2022
Five best practices for a conversational IVR with Twilio
Wednesday, November 2, 2022
Developing customer experience as a brand asset
Wednesday, November 2, 2022
Driving conversions and tracking engagement with Twilio's messaging software
Wednesday, November 2, 2022
Twilio SendGrid 101: An introduction to sending transactional email
Wednesday, November 2, 2022
Twilio SendGrid 101: An introduction to sending transactional email
Wednesday, November 2, 2022
Unifying your data pipeline: how Twilio Segment CDP can help maximize the benefits of first-party customer data
Wednesday, November 2, 2022
Remote customer experiences with IoT and video: how German audiology provider audibene/hear.com became the fastest-growing hearing aid company in the world
Wednesday, November 2, 2022
Transforming customer interactions at a global bank
Wednesday, November 2, 2022
Seamless onboarding conversion with Twilio Verify
Wednesday, November 2, 2022
How two D2C leaders use Segment: Univision’s streaming service launch, and ZALORA’s 400+ analytics experiments per year
Wednesday, November 2, 2022
Remote customer experiences with IoT and video: how German audiology provider audibene/hear.com became the fastest-growing hearing aid company in the world
Wednesday, November 2, 2022
Seamless onboarding conversion with Twilio Verify
Wednesday, November 2, 2022
How two D2C leaders use Segment: Univision’s streaming service launch, and ZALORA’s 400+ analytics experiments per year
Wednesday, November 2, 2022
Introduction to Messaging
Wednesday, November 2, 2022
Introduction to Messaging
Wednesday, November 2, 2022
Building cross-channel, two-way interactions in minutes with Twilio Conversations
Wednesday, November 2, 2022
3 essential customer engagement plays to deliver the dream in retail
Wednesday, November 2, 2022
Responsible growth and the future of authentication
Wednesday, November 2, 2022
The future of the inbox: according to the gatekeepers
Wednesday, November 2, 2022
Responsible growth and the future of authentication
Wednesday, November 2, 2022
The future of the inbox: according to the gatekeepers
Wednesday, November 2, 2022
Jump-start your success as a messaging ISV
Wednesday, November 2, 2022
Jump-start your success as a messaging ISV
Wednesday, November 2, 2022
3 essential customer engagement plays to deliver the dream in retail
Wednesday, November 2, 2022
Introduction to Segment: the customer data platform
Wednesday, November 2, 2022
Introduction to Segment: the customer data platform
Wednesday, November 2, 2022
Vision keynote pre-show
Wednesday, November 2, 2022
Keynote hype
Wednesday, November 2, 2022
Vision keynote
Wednesday, November 2, 2022
Coming up next after the 15min break
Wednesday, November 2, 2022
Creator Summit Live with CEO & Co-Founder, Jeff Lawson, President of Revenue, Elena Donio and Eyal Manor CTO
Wednesday, November 2, 2022
Engaging communities for good: a conversation with George and Amal Clooney
Wednesday, November 2, 2022
Building a Frontline MVP in 10 minutes
Wednesday, November 2, 2022
Calixa Q&A Booth
Wednesday, November 2, 2022
Krisp Q&A Booth
Wednesday, November 2, 2022
IoT Q&A Booth
Wednesday, November 2, 2022
Voice Q&A Booth
Wednesday, November 2, 2022
Twilio Segment Q&A Booth
Wednesday, November 2, 2022
Retail Q&A Booth
Wednesday, November 2, 2022
Public Sector Q&A Booth
Wednesday, November 2, 2022
Visit Community Hall & join a live Q&A
Wednesday, November 2, 2022
Terazo Q&A Booth
Wednesday, November 2, 2022
Frontline Q&A Booth
Wednesday, November 2, 2022
Messaging Q&A Booth
Wednesday, November 2, 2022
Email Q&A Booth
Wednesday, November 2, 2022
Courier Q&A Booth
Wednesday, November 2, 2022
Flex Q&A Booth
Wednesday, November 2, 2022
Hyro Q&A Booth
Wednesday, November 2, 2022
Financial Services Q&A Booth
Wednesday, November 2, 2022
PolyAI Q&A Booth
Wednesday, November 2, 2022
Video Q&A Booth
Wednesday, November 2, 2022
Twilio Engage Q&A Booth
Wednesday, November 2, 2022
Trusted Activation Q&A Booth
Wednesday, November 2, 2022
Spectrum Labs Q&A Booth
Wednesday, November 2, 2022
Mux Q&A Booth
Wednesday, November 2, 2022
SIGNAL TV Post Show - Day 1
Wednesday, November 2, 2022
5 messaging apps in 30 minutes with CodeExchange and Quick Deploy
Wednesday, November 2, 2022
Twilio and Courier's adventure beyond SMS
Wednesday, November 2, 2022
How Verify's automatic SMS fraud detection can protect your app from SMS pumping, saving you thousands
Wednesday, November 2, 2022
How Retail and Ecommerce Leaders are Creating Lasting Customer Relationships With First-Party Data
Wednesday, November 2, 2022
Battlesnake: fall league quarterfinals
Wednesday, November 2, 2022
How Allergan Aesthetics launched its Allē loyalty program to inspire customer confidence with smart, data-driven, engagement
Wednesday, November 2, 2022
The future of digital marketing: Increasing returns and lowering costs with first-party data
Wednesday, November 2, 2022
Turning interactions into relationships: How to build trust and win with high touch relationship management
Wednesday, November 2, 2022
All riff, no chops? Lessons from American Jazz on vision, discipline, and bravery
Wednesday, November 2, 2022
Financial Services Q&A Booth
Wednesday, November 2, 2022
Email Q&A Booth
Wednesday, November 2, 2022
Twilio Segment Q&A Booth
Wednesday, November 2, 2022
Messaging Q&A Booth
Wednesday, November 2, 2022
Trusted Activation Q&A Booth
Wednesday, November 2, 2022
Retail Q&A Booth
Wednesday, November 2, 2022
Visit Community Hall & join a live Q&A
Wednesday, November 2, 2022
Flex Q&A Booth
Wednesday, November 2, 2022
SIGNAL TV APJ day 1 pre-show
Wednesday, November 2, 2022
Vision keynote
Wednesday, November 2, 2022
Vision keynote
Wednesday, November 2, 2022
How Veronica Beard moved to first-party data, reduced CAC by 20%, and stopped worrying about cookies
Wednesday, November 2, 2022
Seamless onboarding conversion with Twilio Verify
Wednesday, November 2, 2022
Does my cat have COVID?
Wednesday, November 2, 2022
How two D2C leaders use Segment: Univision’s streaming service launch, and ZALORA’s 400+ analytics experiments per year
Wednesday, November 2, 2022
Jump-start your success as a messaging ISV
Wednesday, November 2, 2022
Responsible growth and the future of authentication
Wednesday, November 2, 2022
The future of the inbox: according to the gatekeepers
Wednesday, November 2, 2022
3 essential customer engagement plays to deliver the dream in retail
Wednesday, November 2, 2022
Engaging communities for good: a conversation with George and Amal Clooney
Wednesday, November 2, 2022
Engaging communities for good: a conversation with George and Amal Clooney
Wednesday, November 2, 2022
Fireside chat with Twilio Champions day 1
Wednesday, November 2, 2022
SIGNAL TV day 2 kickoff
Thursday, November 3, 2022
Spectrum Labs Q&A Booth
Thursday, November 3, 2022
Visit Community Hall & join a live Q&A
Thursday, November 3, 2022
Twilio Engage Q&A Booth
Thursday, November 3, 2022
Messaging Q&A Booth
Thursday, November 3, 2022
Public Sector Q&A Booth
Thursday, November 3, 2022
Financial Services Q&A Booth
Thursday, November 3, 2022
Flex Q&A Booth
Thursday, November 3, 2022
Terazo Q&A Booth
Thursday, November 3, 2022
Courier Q&A Booth
Thursday, November 3, 2022
Frontline Q&A Booth
Thursday, November 3, 2022
Email Q&A Booth
Thursday, November 3, 2022
Hyro Q&A Booth
Thursday, November 3, 2022
Paradox Q&A Booth
Thursday, November 3, 2022
IoT Q&A Booth
Thursday, November 3, 2022
Artera (Well Health) Q&A Booth
Thursday, November 3, 2022
Treble.ai Q&A Booth
Thursday, November 3, 2022
Twilio Segment Q&A Booth
Thursday, November 3, 2022
Health Life Sciences Q&A Booth
Thursday, November 3, 2022
Krisp Q&A Booth
Thursday, November 3, 2022
Community.com Q&A Booth
Thursday, November 3, 2022
Voice Q&A Booth
Thursday, November 3, 2022
Trusted Activation Q&A Booth
Thursday, November 3, 2022
Mux Q&A Booth
Thursday, November 3, 2022
Video Q&A Booth
Thursday, November 3, 2022
Retail Q&A Booth
Thursday, November 3, 2022
How Zing leveraged Twilio Studio to process over 1 million urgent WhatsApp messages per day for the Norwegian Refugee Council
Thursday, November 3, 2022
How Douglas and Tovala are shaping next-gen B2C customer engagement
Thursday, November 3, 2022
Modernizing and digitalizing UnionBank's customer experience
Thursday, November 3, 2022
3 ingredients for marketers to unlock efficient growth: from acquisition to retention
Thursday, November 3, 2022
Why Toyota Connected moved its response call center platform to Twilio Flex
Thursday, November 3, 2022
Don’t lose valuable business context when the call leaves your app
Thursday, November 3, 2022
Email deliverability
Thursday, November 3, 2022
Driving conversions with WhatsApp with Magazine Luiza
Thursday, November 3, 2022
The future of virtual events is powered by Twilio
Thursday, November 3, 2022
The state of CDP: how Staples Canada rebuilt their stack to optimize spend and unlock massive revenue growth
Thursday, November 3, 2022
The future of the patient experience
Thursday, November 3, 2022
The virtuous cycle of customer engagement
Thursday, November 3, 2022
How product and marketing teams at Glassdoor align to drive engagement
Thursday, November 3, 2022
Scaling 211 life-saving services with Twilio to support local communities
Thursday, November 3, 2022
How the state of Virginia uses an omnichannel approach to deliver public service
Thursday, November 3, 2022
Scam likely! Or, how do I get my customers to answer my calls?
Thursday, November 3, 2022
How IBM used Twilio Segment to improve adoption, retention, and churn across 200 products
Thursday, November 3, 2022
Discover how Vista doubled customer conversions using Twilio Segment
Thursday, November 3, 2022
Digital transformation of shopping experiences by Isetan Mitsukoshi
Thursday, November 3, 2022
Alexion reaches providers on their preferred messaging channel with Twilio Frontline
Thursday, November 3, 2022
Twilio for healthcare: building the next generation virtual care platform
Thursday, November 3, 2022
Twilio Lookup: take an intelligent approach to onboarding and beyond
Thursday, November 3, 2022
Scaling with Messaging
Thursday, November 3, 2022
Scaling with Segment
Thursday, November 3, 2022
How the IFRC used Twilio SMS and WhatsApp to scale crucial humanitarian aid during the Ukraine crisis
Thursday, November 3, 2022
The future of virtual events is powered by Twilio
Thursday, November 3, 2022
Alexion reaches providers on their preferred messaging channel with Twilio Frontline
Thursday, November 3, 2022
Alexion reaches providers on their preferred messaging channel with Twilio Frontline
Thursday, November 3, 2022
Modernizing and digitalizing UnionBank's customer experience
Thursday, November 3, 2022
Modernizing and digitalizing UnionBank's customer experience
Thursday, November 3, 2022
How the IFRC used Twilio SMS and WhatsApp to scale crucial humanitarian aid during the Ukraine crisis
Thursday, November 3, 2022
The future of virtual events is powered by Twilio
Thursday, November 3, 2022
How the IFRC used Twilio SMS and WhatsApp to scale crucial humanitarian aid during the Ukraine crisis
Thursday, November 3, 2022
Twilio CLI 101+: how to skip the browser, and save time executing select Twilio tasks using just the terminal
Thursday, November 3, 2022
Driving conversions with WhatsApp with Magazine Luiza
Thursday, November 3, 2022
Driving conversions with WhatsApp with Magazine Luiza
Thursday, November 3, 2022
Email deliverability
Thursday, November 3, 2022
Email deliverability
Thursday, November 3, 2022
Scam likely! Or, how do I get my customers to answer my calls?
Thursday, November 3, 2022
The state of CDP: how Staples Canada rebuilt their stack to optimize spend and unlock massive revenue growth
Thursday, November 3, 2022
How IBM used Twilio Segment to improve adoption, retention, and churn across 200 products
Thursday, November 3, 2022
Scam likely! Or, how do I get my customers to answer my calls?
Thursday, November 3, 2022
Twilio for healthcare: building the next generation virtual care platform
Thursday, November 3, 2022
How IBM used Twilio Segment to improve adoption, retention, and churn across 200 products
Thursday, November 3, 2022
Twilio for healthcare: building the next generation virtual care platform
Thursday, November 3, 2022
The state of CDP: how Staples Canada rebuilt their stack to optimize spend and unlock massive revenue growth
Thursday, November 3, 2022
Let's build together: open-source experiments with Twilio Labs
Thursday, November 3, 2022
Scaling 211 life-saving services with Twilio to support local communities
Thursday, November 3, 2022
How product and marketing teams at Glassdoor align to drive engagement
Thursday, November 3, 2022
How product and marketing teams at Glassdoor align to drive engagement
Thursday, November 3, 2022
Digital transformation of shopping experiences by Isetan Mitsukoshi
Thursday, November 3, 2022
Scaling 211 life-saving services with Twilio to support local communities
Thursday, November 3, 2022
Twilio Lookup: take an intelligent approach to onboarding and beyond
Thursday, November 3, 2022
Twilio Lookup: take an intelligent approach to onboarding and beyond
Thursday, November 3, 2022
Digital transformation of shopping experiences by Isetan Mitsukoshi
Thursday, November 3, 2022
Scaling with Messaging
Thursday, November 3, 2022
Scaling with Messaging
Thursday, November 3, 2022
Why Toyota Connected moved its response call center platform to Twilio Flex
Thursday, November 3, 2022
How Douglas and Tovala are shaping next-gen B2C customer engagement
Thursday, November 3, 2022
Discover how Vista doubled customer conversions using Twilio Segment
Thursday, November 3, 2022
Discover how Vista doubled customer conversions using Twilio Segment
Thursday, November 3, 2022
The future of the patient experience
Thursday, November 3, 2022
The future of the patient experience
Thursday, November 3, 2022
How Douglas and Tovala are shaping next-gen B2C customer engagement
Thursday, November 3, 2022
Why Toyota Connected moved its response call center platform to Twilio Flex
Thursday, November 3, 2022
Build faster. Going Serverless on Twilio can help you prioritize your customer experience.
Thursday, November 3, 2022
Scaling with Segment
Thursday, November 3, 2022
Scaling with Segment
Thursday, November 3, 2022
Developer keynote pre-show
Thursday, November 3, 2022
Keynote hype
Thursday, November 3, 2022
Developer keynote
Thursday, November 3, 2022
Coming up next after the 10min break
Thursday, November 3, 2022
Let's play TwilioQuest!
Thursday, November 3, 2022
How the state of Virginia uses an omnichannel approach to deliver public service
Thursday, November 3, 2022
Don’t lose valuable business context when the call leaves your app
Thursday, November 3, 2022
How the state of Virginia uses an omnichannel approach to deliver public service
Thursday, November 3, 2022
Driving conversions with WhatsApp with Magazine Luiza
Thursday, November 3, 2022
Don’t lose valuable business context when the call leaves your app
Thursday, November 3, 2022
Powering Data Driven Customer Engagement Strategies That Deliver Positive Business Outcomes
Thursday, November 3, 2022
How FanDuel’s Marketing Tech Stack Became their Most Powerful Tool to Tackle Profitability Challenges
Thursday, November 3, 2022
The virtuous cycle of customer engagement
Thursday, November 3, 2022
3 ingredients for marketers to unlock efficient growth: from acquisition to retention
Thursday, November 3, 2022
The virtuous cycle of customer engagement
Thursday, November 3, 2022
3 ingredients for marketers to unlock efficient growth: from acquisition to retention
Thursday, November 3, 2022
Analyst Conversations: Improving data access, campaign orchestration and marketing outcomes with CDPs
Thursday, November 3, 2022
Building Future-Proof ad Strategies with First-Party Data
Thursday, November 3, 2022
Superclass wrap-up
Thursday, November 3, 2022
Not all Data is Created Equal: Identify the right data to build amazing customer experiences and scale business efficiently
Thursday, November 3, 2022
Changing the game: a conversation with Venus Williams
Thursday, November 3, 2022
Making the most of your CDP: unlocking advanced use-cases for Twilio Segment with Developer Toolkit
Thursday, November 3, 2022
From Customer Centricity to Life Centricity: Developing a new perspective to drive customer lifetime value
Thursday, November 3, 2022
SIGNAL Recap
Thursday, November 3, 2022
SIGNAL TV Post Show - Day 2
Thursday, November 3, 2022
Battlesnake: Fall league championship finals
Thursday, November 3, 2022
“Data-Up” Marketing: How Twilio Engage can help you build personalized customer journeys that deliver efficient conversions and lift lifetime value
Thursday, November 3, 2022
The Journey to Good Data: How Shipt refined its measurement approach across teams & platforms to achieve advanced data maturity
Thursday, November 3, 2022
How Sanofi Uses Twilio Segment to Build Golden Profiles, Increase Omni-channel Engagement and Improve Patient Outcomes
Thursday, November 3, 2022
Closing remarks with Steve Davito
Thursday, November 3, 2022
Twilio Segment Q&A Booth
Thursday, November 3, 2022
Email Q&A Booth
Thursday, November 3, 2022
Flex Q&A Booth
Thursday, November 3, 2022
Retail Q&A Booth
Thursday, November 3, 2022
Visit Community Hall & join a live Q&A
Thursday, November 3, 2022
Messaging Q&A Booth
Thursday, November 3, 2022
Trusted Activation Q&A Booth
Thursday, November 3, 2022
SIGNAL TV APJ day 2 pre-show
Thursday, November 3, 2022
Developer keynote
Thursday, November 3, 2022
Developer keynote
Thursday, November 3, 2022
Digital transformation of shopping experiences by Isetan Mitsukoshi
Thursday, November 3, 2022
The state of CDP: how Staples Canada rebuilt their stack to optimize spend and unlock massive revenue growth
Thursday, November 3, 2022
How product and marketing teams at Glassdoor align to drive engagement
Thursday, November 3, 2022
Modernizing and digitalizing UnionBank's customer experience
Thursday, November 3, 2022
Discover how Vista doubled customer conversions using Twilio Segment
Thursday, November 3, 2022
Why Toyota Connected moved its response call center platform to Twilio Flex
Thursday, November 3, 2022
How Douglas and Tovala are shaping next-gen B2C customer engagement
Thursday, November 3, 2022
The future of the patient experience
Thursday, November 3, 2022
Changing the game: a conversation with Venus Williams
Thursday, November 3, 2022
Changing the game: a conversation with Venus Williams
Thursday, November 3, 2022
Fireside chat with Twilio Champions day 2
Thursday, November 3, 2022
Time Zone: (UTC-07:00) Pacific Time (US & Canada) [Change Time Zone]
Ivy Grant is Vice President of Strategy & Operations at Twilio where she leads strategic planning, M&A Integration and is responsible for driving transformational initiatives that enable the company to continuously improve its operations. /n Prior to Twilio, Ivy’s career has balanced senior roles in strategy consulting at McKinsey & Company, Edelman and PwC with customer-centric operational roles at Walmart, Polo Ralph Lauren and tech startup Eversight Labs. She loves solo international travel (pre-COVID), hugging exotic animals and boxing. Ivy has an MBA from NYU’s Stern School of Business and a BS in Applied Economics from Cornell University.VP, Strategy & OperationsTwilioGrantIvy Grant
VP, Strategy & Operations at Twilio
Ivy Steve Basra serves as group vice president, Connected Technologies at Toyota Motor North America (TMNA) as well as chief executive officer and president of Toyota Connected North America (TCNA). Additionally, he has a global role at Toyota Motor Corporation’s in-house Connected Company and serves as Board Member, Toyota Connected North America; Board Member, Toyota Connected Europe; Board Member, Toyota Connected India. /n In his role at TMNA, Basra leads the development of Toyota’s next generation infotainment, telematics and connected vehicle platforms and services. /n As president and CEO of TCNA, Basra leads the company’s connected car ecosystem and is driving transformational change through cutting edge technology, data and connectivity. /n TCNA serves as Toyota’s data science, software and innovation hub connecting vehicles, customers and businesses through machine learning and artificial intelligence. Since 2016, Toyota Connected has developed products and services for Toyota and beyond and continues to leverage its expertise to develop data-driven products that make mobility better, easier, and more seamless. Key products include an industry-leading big data platform, predictive analytics and Drivelink, a proprietary telematics service platform developed from the ground up. /n In this dual-capped role, Steve helped oversee the design, development and implementation of the company’s connected car ecosystem and most recently the development and launch of an all-new multimedia and infotainment system. Steve is focused on helping transform Toyota from an automotive company to a mobility company through advanced technology solutions. /n Since beginning his career at Toyota in 1998, Steve has served in a number of positions across Toyota’s global operations working in Japan, Belgium, the United Kingdom and the United States. Steve has worked across both application development and infrastructure disciplines and has specialized in connected vehicle technologies for more than 12d years. /n Steve graduated from the University of Nottingham in the United Kingdom with a master’s degree in Electrical and Electronic Engineering.CEO and PresidentToyota Connected North AmericaBasraSteve Basra
CEO and President at Toyota Connected North America
Steve As President of Revenue for Twilio, Elena is responsible for bringing new customers to Twilio and engaging and delighting existing customers. Elena's teams are responsible for sales, marketing, services, support, and partners. /n Elena’s career spans 25 years at multiple tech companies with a track record of product innovation and enterprise GTM leadership at global scale. At SAP Concur, in her role as President, Elena oversaw all of go-to-market, product and engineering. Elena drove sustained growth for Concur over the years across markets, channels, and geographies and assumed the President role when Concur was acquired by SAP for more than $8B. During her time as CEO of Axiom, revenue doubled as the business further penetrated the Fortune 1,000 across several key industries.President of RevenueTwilioDonioElena Donio
President of Revenue at Twilio
Elena Nathaniel is a Developer Evangelist at Twilio working to create magical moments for developers with their products. He is a die hard fan of JavaScript, sports, superheroes and mixed martial arts. His life goals are to have Batman's brains, Deadpool's humour, T'Challa's fashion sense, Killmonger's Wokeness, and Thanos' determination! He serves the Javascript community in the UK and the rest of Europe.Developer EvangelistTwilioOkenwaNathaniel Okenwa
Developer Evangelist at Twilio
Nathaniel Dr. Carmen Martinez is a Conversation Analyst and Ethnographer of Communication working in Conversational Artificial Intelligence at FlixBus. As an expert in human-to-human conversation, she contributes to the team that automates Flix's contact center by modelling voice-based conversational agents that respond more efficiently to customers' interactive expectations. Carmen holds a PhD in Conversation Analysis and is the author of “Conversar en español: un enfoque desde el Análisis de la Conversación” published by Peter Lang Berlin.Senior Conversational UX DesignerFlixBusMartínezCarmen Martínez
Senior Conversational UX Designer at FlixBus
Carmen Krista Goralczyk is a Solutions Engineer at Twilio. She has worked in the tech industry for over a decade, primarily as a full-stack engineer with a current preference for React.js and Node.js. She got her start on the internet back in the days of www.neopets.com, and once read her childhood diary aloud at a comedy show. The diary depicts a detailed account, guide, and review of Donkey Kong Country for Super Nintendo.Senior Solutions EngineerTwilioGoralczykKrista Goralczyk
Senior Solutions Engineer at Twilio
Krista Simon is Chief Technology Officer at Zocdoc. With more than 20 years of experience leading teams at both nascent startups and businesses operating at scale, Simon is responsible for driving Zocdoc’s technical strategy and roadmap. He oversees the Engineering, Site Reliability, Information Security, Networking, and Corporate IT teams, with a focus on developing the company’s tech talent and culture, and optimizing its infrastructure to fuel Zocdoc’s expanding business. Simon received a B.S. in Computer Science from UC Santa Barbara. He lives in Brooklyn with his wife and their two children.CTOZocdocMosk-AoyamaSimon Mosk-Aoyama
CTO at Zocdoc
Simon Erik is the Global Lead of Enterprise Healthcare at Twilio. Erik’s background includes the inpatient, outpatient, and vendor sides of the healthcare business - giving him a unique understanding of the complex issues facing the industry today. Erik has worked with organizations across the globe to improve patient engagement and experience, reducing costs and decreasing employee burnout through improved workflow efficiencies within the entire health care ecosystem. Erik is a thought leader and speaker at international healthcare conferences, discussing digital solutions in today’s changing healthcare landscape.Global Head of Healthcare and Life SciencesTwilioWagnerErik Wagner
Global Head of Healthcare and Life Sciences at Twilio
Erik Jason is the founder and CEO of Spoke Phone. Jason holds original patents for 2-way SMS in the early 1990s. Jason has built and sold four tech companies (Telecoms, Aviation, Social, and Human Capital Management), the largest with 500+ employees. Jason has scaled B2B SaaS platforms to both SMB and enterprise customers, and a B2C platform with over 20M users. Key strengths in product and GTM strategy. Three years in Private Equity focused on acquisitions and post merger synergy, before heading back to Enterprise SaaS with Spoke Phone.CEOSpoke PhoneKerrJason Kerr
CEO at Spoke Phone
Jason May has historically held ownership and strategic decision making over the go-to-market plans of multi million-user consumer products, apps and platforms across SEA. Almost 100% of her career has been spent bringing these new products to fruition and optimizing them towards highly specific success metrics. May's career has seen her reporting directly to the founders of major startups in Southeast Asia such as Mindvalley, Lazada, iPrice - where she works closely with them on developing products in early-beta, bootstrap mode all the way to maturity. Now, May has joined ZALORA to lead to formation & growth of a new Product Experimentation & Analytics unit within the tech team.Principal Product Manager - Growth, Experimentation & AnalyticsZALORAChinMay Chin
Principal Product Manager - Growth, Experimentation & Analytics at ZALORA
May With 7 Grand Slam titles, 5 Wimbledon championships and 4 Olympic gold medals, tennis champion Venus Williams is arguably one of the most accomplished and inspiring women in the history of sports. /n Beginning her rise to the top at the age of 14, Williams quickly took the world of tennis by storm rising to the top-ranked position, breaking countless records, and winning numerous championships. /n Encouraged by her mother at an early age to explore her creative side, Williams enrolled in fashion school where she was instantly drawn into the world of fashion and interior design. True to her bold spirit, Williams parlayed her fine-tuned business acumen with her healthy competitive spirit into two successful design ventures. /n In 2002, after obtaining an Interior Decorator certification, Williams founded V Starr, a full-service commercial and residential design firm. Continuing with her love for design, Williams obtained an Associate of Science in Fashion Design and in 2012 she launched the fashion-forward activewear brand, EleVen by Venus Williams. In May 2020, Venus partnered with Credo Beauty to debut an award-winning line of clean, mineral-based SPF products under the EleVen by Venus umbrella. Her entrepreneurship in the health, wellness and beauty space also includes her role as Chief Brand Officer to Asutra and in December 2020, Williams launched her plant-based protein company, Happy Viking. /n Sticking to her entrepreneurial spirit, in 2009 Williams along with her sister, Serena became the first female African Americans to have a stake in an NFL franchise after joining the ownership group of the Miami Dolphins. The following year, Venus published her motivational book, "Come to Win" which reached No. 5 on the New York Times Best Sellers list. /n Most recently, Venus served as Executive Producer on the Academy Award-winning Warner Brothers biopic King Richard, which detailed the influence her father and coach, Richard Williams, had on her childhood and careers as she became a tennis icon and changed the sport for generations to come. /n Throughout her career, Williams has been a steadfast advocate for equality. In 2006, UNESCO, the United Nations’ cultural organization, titled her as the first “Promoter of Gender Equality.’ In 2007 it was her unwavering fight, which led Wimbledon to award women players the same pay as their male counterparts and most recently, she launched an awareness initiative called the #PrivilegeTax in conjunction with EleVen to bring attention to the wage inequality and unveiled a platform of resources for young women to get inspired and address the issue on a grassroots level. /n Williams' achievements throughout her legendary career have merited her a plethora of additional accolades, including being honored as Variety’s “Power of Women”, Glamour Magazine’s ‘Woman of the Year,’ CARE Impact Award for Gender Equality, ESPN’s ‘WTA Player of the Year,’ and Forbes’ ‘Celebrity 100’ among others. In September 2009, the Anti-Defamation League (ADL) honored Williams with the Americanism Award for publicly speaking up for Israeli player Shahar Pe'er who was barred from the Dubai tennis tournament. /n Williams holds Bachelor of Science in Business Administration from Indiana University East and an Associate of Science in Fashion Design from The Art Institute of Fort Lauderdale.Tennis Champion, Business Entrepreneur and PhilanthropistSIGNAL guestWilliamsVenus Williams
Tennis Champion, Business Entrepreneur and Philanthropist at SIGNAL guest
Venus Ms. Nena Stoiljkovic began her mandate as Under Secretary General for Global Relations, Humanitarian Diplomacy and Digitalization at the International Federation of Red Cross and Red Crescent Societies (IFRC) in October 2020. /n Ms. Nena Stoiljkovic has been working for more than 30 years on global development issues such as climate change, gender, and fragile and conflict-affected situations including through her previous role of Vice President for Asia and Pacific for the International Finance Corporation (IFC). /n Ms. Stoiljkovic has promoted development finance innovation in a variety of leadership roles at IFC including efforts to build a new architecture for development finance with other institutions, governments, and the private sector. She helped shape the World Bank Group strategy, working with the International Development Association on a pioneering private sector window to catalyze greater private investment in low-income and conflict-affected countries.Under Secretary General for Global Relations, Humanitarian Diplomacy and DigitalizationInternational Federation of Red Cross and Red Crescent Societies (IFRC)StoiljkovicNena Stoiljkovic
Under Secretary General for Global Relations, Humanitarian Diplomacy and Digitalization at International Federation of Red Cross and Red Crescent Societies (IFRC)
Nena A serial entrepreneur and a software developer, Jeff co-founded Twilio in 2008 to bring communications into the world of software. Prior to Twilio, Jeff was co-founder & CTO of NineStar, founding CTO of Stubhub.com, co-founder, CEO & CTO of Versity, and one of the first product managers for Amazon Web Services. Jeff grew up in Detroit, started his first company at age 12 doing event video production, DJ’d his way through college, and graduated from the University of Michigan. He is a father of two young boys, enjoys photography, and always makes time to hack on new software and hardware projects.Co-Founder & CEOTwilioLawsonJeff Lawson
Co-Founder & CEO at Twilio
Jeff Kathryn oversees all of Product & Engineering for the Twilio Engage organization which includes Twilio Engage products and Twilio-SendGrid Marketing Campaigns. /n Kathryn is a seasoned product and engineering executive with over 20 years of experience in retail, commerce, payments, customer data platforms and analytics. Kathryn has spent most of her career in retail/CPG related technology including many years at Salesforce as a SVP of Product Management, Commerce Cloud.VP, Product ManagementTwilioMurphyKathryn Murphy
VP, Product Management at Twilio
Kathryn Jodi is Vice President of Data & Growth Plan Strategy and Operations, which includes Twilio-Segment, Twilio-Engage, and Email channel. Prior to this role, Jodi was the General Manager of Twilio-Segment; the single platform to collect, unify, and connect customer data. A customer-driven, results-oriented leader with a 20 year track record of driving growth, revenue, and profitability, Jodi improves company performance by creating a shared vision; translating big-picture goals into effective, actionable strategies, while guiding empowered teams to seamlessly deliver world-class products and services. /n Before joining Twilio, Jodi was Vice President of Product at Credit Karma, E*TRADE, Roofstock, Hired, and Managing Director at Moody’s Analytics, where she led Product Management, Product Marketing, UX and Data Operations.VP, Data & Growth Platform Strategy & OperationsTwilioAlpersteinJodi Alperstein
VP, Data & Growth Platform Strategy & Operations at Twilio
Jodi Louis J. Montulli II (best known as Lou Montulli) is a computer programmer who is well known for his work in producing web browsers. In 1991 and 1992, he co-authored a text web browser called Lynx, with Michael Grobe and Charles Rezac, while he was at the University of Kansas. This web browser was one of the first available and is still in use today. In 1994, he became a founding engineer of Netscape Communications and programmed the networking code for the first versions of the Netscape web browser. He was also responsible for several browser innovations, such as HTTP cookies, the blink element, server push and client pull, HTTP proxying, and encouraging the implementation of animated GIFs into the browser. While at Netscape, he also was a founding member of the HTML working group at the W3C and was a contributing author of the HTML 3.2 specification. He is one of only six inductees in the World Wide Web Hall of Fame announced at the First International Conference on the World-Wide Web in 1994. /n In 1998, he became a founding engineer of Epinions which is now a Shopping.com company. /n In 2002, he was named to the MIT Technology Review TR100 as one of the top 100 innovators in the world under the age of 35. /n In 2004, he became co-founder and CEO of Memory Matrix, which was acquired by Shutterfly Inc. in May 2005. Montulli served as Vice President of Client Engineering at Shutterfly through the summer of 2007. /n In 2008, he became co-founder of Zetta.net, a cloud storage company. /n In 2015, he joined JetInsight as co-founder and CTO. /n In 2022, he was recognized among Hidden Heroes for his significant technology contribution, including the HTTP cookie and Lynx. /n While working on the Netscape browser, Montulli built the Fishcam, one of the earliest live image websites(ie. live as in broadcasting), famously built into early versions of the Netscape browser as the Fishcam Easter egg. The company Netscape hosted this fishcam until long after they were no longer Netscape. After a short hiatus, in 2009 it found a new host; it is still one of the longest (nearly) continuously running live websites.Inventor of HTTP cookies, Co-Founder & CTO of JetInsight, and Twilio DeveloperJetInsightMontulliLou Montulli
Inventor of HTTP cookies, Co-Founder & CTO of JetInsight, and Twilio Developer at JetInsight
Lou As Chief Product Officer Eyal oversees the execution of Twilio’s future product roadmap, working to deliver on its vision to build the leading customer engagement platform. Previously, Eyal was a Vice President of Engineering and Product at Google Cloud, where he leads a portfolio of products and technologies including Kubernetes, Hybrid & Multi-Cloud, Istio security Mesh, Billing, Cloud Functions, Cloud Run, Marketplace, Monetization and other products. In his previous roles with Google, Eyal led YouTube’s engineering teams, and prior to that spearheaded the development of Display Advertising products, including starting up Advertising Exchange and Real Time Bidding. Before joining Google, Eyal founded Voice and Video SaaS streaming startup and was in the IAF Research Group after graduating from Tel Aviv University.Chief Product OfficerTwilioManorEyal Manor
Chief Product Officer at Twilio
Eyal George Clooney is an award-winning actor who is recognized as much for his global humanitarian efforts as he is for his accomplishments in the entertainment industry. /n Clooney’s achievements as a performer and filmmaker have earned him two Academy Awards, five Golden Globes including the Cecil B. DeMille Award, four SAG Awards, one BAFTA Award, two Critics’ Choice Awards, an Emmy, and four National Board of Review Awards. When Clooney received his eighth Academy Award nomination, he earned a special spot in the Oscar record books. He has now been nominated in more categories than anyone else in Oscar history. /n His film credits include Warner Bros’ Academy Award-winning drama Argo, Good Night, and Good Luck, and The Ides of March. Ides, which Clooney starred in, co-wrote, and directed, received Golden Globe nominations for Best Director, Best Screenplay, and Best Motion Picture Drama. In addition, the film received an Academy Award nomination for Best Adapted Screenplay. /n Before his film career, Clooney starred in several television series, becoming best known to TV audiences for his five years on the hit NBC drama ER. His portrayal of "Dr. Douglas Ross" earned him Golden Globe, SAG, People’s Choice, and Emmy Award nominations /n Clooney is a strong First Amendment advocate with a deep commitment to humanitarian causes. In 2006, Clooney and his father, Nick, went to the drought-stricken Darfur region of Sudan, which led to him addressing the United Nations Security Council. /n Among the many honors received as a result of his humanitarian efforts was the 2007 Peace Summit Award, given at the eighth World Summit of Nobel Peace Prize Laureates, and the 2010 Robert F. Kennedy Ripple of Hope Award. /n Clooney has produced three telethons: The Tribute to Heroes (post 9/11), Tsunami Aid: A Concert of Hope, and “Hope for Haiti Now”, the latter of which raised a record 66 million dollars from the public. /n In December of 2010, Clooney, along with the United Nations, Harvard University, and Google, launched The Satellite Sentinel Project, which allows private satellites to take photographs of any potential threats to civilians, detect bombs, observe the movement of troops and note any other evidence of possible mass violence in North and South Sudan. /n In March of 2012, Clooney and his father Nick were part of the delegation that peacefully demonstrated in front of the Sudanese Embassy in Washington, D.C., calling worldwide attention to the human rights violations being committed in Sudan, which resulted in their arrest. /n He founded The Sentry in 2015 to use forensic accountants to follow the money stolen from citizens of Sudan and South Sudan by their Governments. He has testified in front of Congress and worked with United States presidents, two Secretaries of State, and dozens of Senators to help bring peace to South Sudan. In August of 2016, George and his wife, Amal, launched the Clooney Foundation for Justice. One of their first projects - an ambitious initiative to educate hundreds of thousands of refugees in Lebanon - was showcased at the 2016 United Nations summit hosted by President Obama and UN Ambassador Samantha Power.Oscar-winning actor & filmmaker, businessman, and human rights advocateSIGNAL guestClooneyGeorge Clooney
Oscar-winning actor & filmmaker, businessman, and human rights advocate at SIGNAL guest
George Amal Clooney is a barrister who specializes in international law and human rights. She represents clients before international courts, including the International Criminal Court, the International Court of Justice, and the European Court of Human Rights. /n Ms. Clooney is ranked in the leading legal directories Chambers and Partners and Legal 500 as one of the top lawyers in the UK in the fields of international human rights and international criminal law. According to the rankings, she is described as “a brilliant legal mind” who “handles cases of real international importance” and has a “passionate commitment to the law and compassion for the people it serves.” /n Ms. Clooney represents victims of human rights abuse and has argued many landmark cases throughout her career. She has for many years represented women from the Yazidi community -- including the 2018 Nobel Peace Prize Laureate, Nadia Murad -- who are seeking accountability following a campaign of executions and sexual enslavement by ISIS in Iraq and Syria. In 2020 she represented a Yazidi woman in the world’s first trial in which an ISIS member was convicted of genocide. She also represents Yazidi victims in the first case alleging complicity in crimes against humanity by a company that funded the terror group. She has represented Armenia in a case involving the Armenian genocide and was recently counsel to 126 victims of the genocide in Darfur, Sudan, at the International Criminal Court. And in 2021 she was appointed Special Advisor to the Prosecutor of the International Criminal Court on Darfur. /n Ms. Clooney also represents political prisoners around the world and has received many honors for her work to secure the freedom of journalists arbitrarily detained across the globe. For the past two years, she has represented Maria Ressa, a leading journalist in the Philippines, who faces over 100 years in prison based on spurious charges and was the 2021 winner of the Nobel Peace Prize. She has acted as counsel Khadija Ismayilova, an investigative reporter imprisoned in Azerbaijan for reporting on corruption; Mohamed Fahmy, when he was Al Jazeera’s bureau chief in Cairo; and two Pulitzer Prize-winning Reuters journalists who were imprisoned in Myanmar in 2019 following their reporting on crimes committed against the Rohingya. All these journalists were released from prison following Ms. Clooney’s representation. /n Ms. Clooney also served as a Senior Advisor to Kofi Annan when he was the UN’s Envoy on Syria and as Counsel to the UN Inquiry on the use of armed drones. She has been appointed to the UK’s panel of experts on combatting sexual violence and to an expert panel established by the UK Attorney-General on public international law. In 2019 she was appointed the UK’s Special Envoy for Media Freedom by the UK Foreign Secretary and served until recently as vice-chair of the High-Level Panel of Legal Experts on Media Freedom chaired by the former President of the UK Supreme Court. /n Ms. Clooney is a Visiting Professor at Columbia Law School, where she co-teaches the Human Rights course, and she is co-author of an academic textbook titled The Right to a Fair Trial in International Law, published by Oxford University Press. The book has been heralded as the “definitive work” in the field, a “great work that will sustain people around the world in their fight for justice” and cited by the UK Supreme Court. /n In 2016 she and her husband George established the Clooney Foundation for Justice to advance justice through accountability for human rights abuses around the world. One of their initiatives, TrialWatch, shines a light on injustices by monitoring criminal trials and advocating for the rights of imprisoned journalists, LGBT persons, women, minorities, and human rights defenders. Another flagship initiative, The Docket, gathers evidence of genocide, war crimes, and crimes against humanity to trigger prosecutions and civil suits and advocates for the rights of victims in those trials. The foundation’s most recent initiative – Waging Justice for Women – uses strategic litigation to advance women’s rights in Africa.Lawyer and Human Rights AdvocateSIGNAL guestClooneyAmal Clooney
Lawyer and Human Rights Advocate at SIGNAL guest
Amal Jay Iyer is a seasoned data leader with 28 years of experience in information technology. He has been managing data teams supporting high volume / high velocity streaming data analytics on the cloud for several big name video streaming services for the past 5 years. He has an executive MBA from Stanford university.Vice President, Data EngineeringUnivision Communications, Inc.IyerJay Iyer
Vice President, Data Engineering at Univision Communications, Inc.
Jay
The virtuous cycle of customer engagement

Discover why nurturing customers and earning trust can be more cost effective than acquisition

How to Drive Value from Your Customer's Digital Footprint

Learn how to how to effectively use customer data to enhance customer experience and build even better products that drive retention, increase NPS and grow expansion revenue.

Ad Targeting and Personalization with Real-Time Data

Learn how to activate customer profiles and execute omnichannel customer acquisition that drive higher conversion rates.

3 ingredients for marketers to unlock efficient growth: from acquisition to retention

Learn about how marketers can adapt to ever-evolving challenges & drive business results through holistic, data-first strategy.

Twilio Segment for Multi-Brand, Multi-National Businesses

Learn how to achieve a complete view of your customer, scale your enterprise-wide data strategy, and deploy winning retention and engagement campaigns across many brands and markets.

Navigate the Privacy Landscape’s Impact on Acquisition Costs

Learn how to navigate the new consumer privacy landscape and achieve greater advertising efficiency with confident, compliant activation of customer data.

Market Trends and Insights from Twilio Segment's Annual CDP Report

We'll share the trends revealed in our examination of over 10 trillion API calls from the Twilio Segment platform. Learn how global leaders have instrumented their CDPs for world-class customer engagement.

How to Strengthen Your Direct-to-Consumer Strategy

Learn how to strengthen your direct-to-consumer strategy, whether you are a digital native or building new products, and improve product return on investment and customer retention.

Does my hamster have COVID? test
Sunday, October 2, 2022

Using Flex and messaging to power the national covid helpline and become the future blueprint for dealing with other pandemic situations with a quick turnaround time of ~ 3 weeks.

8:50 AM 9:10 AMDoes my hamster have COVID? test (Clone) for Ondemand
Sunday, October 2, 2022

Using Flex and messaging to power the national covid helpline and become the future blueprint for dealing with other pandemic situations with a quick turnaround time of ~ 3 weeks.

8:50 AM 9:10 AMTEST - 16228858 Emergent Approach 03
Tuesday, October 25, 2022

With Twilio, FlixBus is being able to transition its customer service hotlines from a legacy IVR, where even minor changes often required weeks of effort, to a modern one where the flexibility of cloud APIs allows for optimized metrics and customer satisfaction. In this talk, we present five best practices for improving the caller experience by applying a set of Conversational UX principles to call center automation. By designing for self-service and utilizing caller-centric vocabulary, system-like politeness, structured short responses, and natural language recognition for menu navigation, we are being able to create caller-friendly experiences that equally foster customer satisfaction and meet our automation goals.

1:15 PM 2:28 PMTEST - 98711111_Welcome_Craig Dennis
Tuesday, October 25, 2022

With Twilio, FlixBus is being able to transition its customer service hotlines from a legacy IVR, where even minor changes often required weeks of effort, to a modern one where the flexibility of cloud APIs allows for optimized metrics and customer satisfaction. In this talk, we present five best practices for improving the caller experience by applying a set of Conversational UX principles to call center automation. By designing for self-service and utilizing caller-centric vocabulary, system-like politeness, structured short responses, and natural language recognition for menu navigation, we are being able to create caller-friendly experiences that equally foster customer satisfaction and meet our automation goals.

1:20 PM 2:43 PMTEST - 16731272_HowEndeavorscaleddatainfrastructure_V2
Thursday, October 27, 2022

With Twilio, FlixBus is being able to transition its customer service hotlines from a legacy IVR, where even minor changes often required weeks of effort, to a modern one where the flexibility of cloud APIs allows for optimized metrics and customer satisfaction. In this talk, we present five best practices for improving the caller experience by applying a set of Conversational UX principles to call center automation. By designing for self-service and utilizing caller-centric vocabulary, system-like politeness, structured short responses, and natural language recognition for menu navigation, we are being able to create caller-friendly experiences that equally foster customer satisfaction and meet our automation goals.

8:00 AM 6:12 PMExecutive Fireside Chat
Tuesday, November 1, 2022
8:25 AM 9:00 AMCustomer Engagement Platform
Tuesday, November 1, 2022
9:00 AM 10:00 AMCPaaS
Tuesday, November 1, 2022
10:15 AM 10:45 AMTwilio Segment & Customer Data Platform
Tuesday, November 1, 2022
10:45 AM 11:45 AMDoes my dog have COVID?
Tuesday, November 1, 2022

Using Flex and messaging to power the national covid helpline and become the future blueprint for dealing with other pandemic situations with a quick turnaround time of ~ 3 weeks.

1:00 PM 2:00 PMCustomer Panel
Tuesday, November 1, 2022
1:00 PM 2:15 PMTwilio Go to Market Strategy
Tuesday, November 1, 2022
2:15 PM 2:45 PMMarketing Overview
Tuesday, November 1, 2022
3:00 PM 3:30 PMTest Playlist 11/1
Tuesday, November 1, 2022

Vertu Motors is the 5th largest motor retailer in the United Kingdom. Its aim is to grow via acquisitions and the use of digital experiences to drive organic growth. COVID and new market entrants were disrupting Vertu’s business with customer engagement dramatically shifting online. Vertu’s legacy contact center struggled to keep pace, and 40% of customer calls to dealerships went unanswered. The deployment of Flex, Segment, and Spoke Phone provided Vertu with an integrated customer engagement and voice platform, tracking every channel and conversation to deliver personalized customer context directly into the call, dramatically improving the customer experience.

3:00 PM 6:15 PMPartner Program
Tuesday, November 1, 2022
3:30 PM 4:00 PMFlex Q&A Booth
Wednesday, November 2, 2022

Businesses must continually adapt to stay ahead of customers’ changing expectations. Twilio Flex is the industry’s only fully programmable contact center platform that allows companies to deploy a broad array of customer engagement channels while providing the tools to easily create, change or extend any part of their custom solution. Twilio Flex enables businesses to rapidly deploy tailored cloud contact centers free from the limitations of software-as-a-service (“SaaS”) applications for lower costs and higher productivity.

7:00 AM 8:00 AMVoice Q&A Booth
Wednesday, November 2, 2022

Twilio Programmable Voice allows developers to build solutions to make and receive phone calls globally. They can make, manage and route calls to a browser, an app, a phone or anywhere else one can take a call. Developers can also incorporate advanced voice functionality such as text-to-speech, conferencing, recording and transcription. Through advanced call control software, developers can build customized applications that address use cases such as contact centers, call tracking and analytics solutions and anonymized communications. Our voice software works over both the traditional public switched
telephone network (“PSTN”) and over Internet Protocol (“VoIP”). Programmable Voice includes:
• Twilio Voice: Initiate, receive and manage phone calls globally, end to end through traditional voice technology or between web browsers and landlines or mobile phones.
• Call Recording: Securely record, store, transcribe and retrieve voice calls in the cloud.
• Global Conference: Integrate audio conferencing that intelligently routes calls through cloud data centers in the closest geographic region to reduce latency.
• Voice Insights: Call quality and performance data at the fingertips of our customers. Beyond details of a single call, every account on Twilio has access to the Voice Insights Dashboard, a powerful tool in Twilio Console that provides out-of-the-box visibility to key performance indicators and data to understand changes in call behavior.
• Media Streams: Allows for real-time access to the raw audio stream of your phone calls. Through Media Streams our customers can fork the media of a phone call in real-time, effectively creating a copy of the initial audio stream that can be routed to your own application or to a third party to power advanced capabilities of your choosing.
• SHAKEN/STIR: Signature-based Handling of Asserted Information Using toKENs (“SHAKEN”) and Secure Telephone Identity Revisited (“STIR”) standards (together, “SHAKEN/STIR”) is a
protocol mandated by the Federal Communications Commission (“FCC”) to combat the rise in unwanted robocalls and unlawful caller ID spoofing. When adopted, carriers can present a trust indicator, like “Caller Verified,” to recipients’ phones. SHAKEN/STIR is free to all Twilio customers and allows them to increase answer rates for their calls by giving their calls the highest attestation under the SHAKEN and STIR caller authentication framework.
• Programmable Voice SIP Interfaces: Enables voice infrastructure to be augmented with cloud capabilities.
• Emergency Calling: Twilio’s Emergency Calling for SIP API enables emergency call routing to Public Safety Answering Points (“PSAPs”) in the U.S., Canada and the United Kingdom (“UK”).
• Bring Your Own Carrier Trunking (“BYOC”): Enables connection of customer’s PSTN carrier to Twilio’s programmable platform.

7:00 AM 8:00 AMFinancial Services Q&A Booth
Wednesday, November 2, 2022

In today’s digital-first world, the financial services companies who take ownership of their data, understand their customers, and personalize every touch point are leading the marketplace. Yesterday’s “good enough” solutions and reliance on incomplete data create compromise at every turn—resulting in disjointed experiences that translate to transactional customer relationships. Twilio's data and communications solutions provides the most customer-obsessed brands with the modern tools, understanding, and flexibility you need to know each customer and engage with them personally, compliantly and securely.
The five pillars of Twilio capabilities for financial services include the following:
1. Communications & Engagement - personalized touch points across all channels
2. Account Security & Fraud Prevention - seamless identity verification to prevent account takeovers
3. Workflow Automation - intelligently automate and accelerate customer communications
4. Contact Center & Customer Service - provide an omnichannel experience and reduce response time
5. Customer Data - create and act on a single source of truth for your customer data

7:00 AM 8:00 AMTwilio Engage Q&A Booth
Wednesday, November 2, 2022

Twilio Engage is our omnichannel journey orchestration, built natively on top of our leading customer data platform. The data, and how you activate it, finally together in one platform. No data lag. No batch imports. Finally, a closed loop system that acts in real time – powered by the best data, activating customer touchpoints across the channels that matter most.
From ads on Facebook and Google, to email and messaging — Twilio Engage lets you build precise, data-driven customer experiences based on a real-time understanding of your customers preferences, habits and interests.
And today, we’re announcing that Twilio Engage is generally available!
At the heart of this is a complete view of the customer. That’s what makes Twilio Engage so effective - our “Golden profiles”.
They’re comprehensive with all of the clicks and actions performed by your customer, AND because they update in real time, you can act on a profile within minutes – not two weeks later!
Now, when our customer browses boxing gear on the brand’s website, across multiple mobile apps and point-of-sale data, the brand knows it’s all the same person.
And the reason they know to serve our customer ads on Instagram in the evenings, is because with Twilio Engage, they have omni channel orchestration. They can choose the channels, timing and order of communications – all based on the customer’s preference. They can tailor the entire customer journey in real-time. So when they see that the customer has purchased those boxing gloves, they immediately suppress ads for them.

7:00 AM 8:00 AMKrisp Q&A Booth
Wednesday, November 2, 2022

Krisp is a global software company that develops disruptive, AI-powered audio technologies to enable people to communicate with Clarity and Confidence. Today, Krisp supports more than 150 million users across the world and is canceling noise from 80 billion minutes of conversations every month. Krisp helps thousands of

Enterprises, Contact Centers, and BPOs to elevate their business-critical and customer- facing voice communications.

Krisp's customers include companies such as JPMorgan Chase, Teleperformance, Sitel, Transcom, Concentrix, Startek, and many others.

7:00 AM 8:00 AMMessaging Q&A Booth
Wednesday, November 2, 2022

From securely onboarding users to closing a deal, business messaging today means more than just a simple 160 character text message. Twilio MessagingX is one platform for the next decade of business messaging. Build deeper relationships with your customers through trusted, high-quality messaging that gives consumers choice and includes the Programmable Messaging API and the Twilio Conversations API. These APIs provide access to SMS, MMS, WhatsApp, Google’s Business Messages, Facebook Messenger, and in-app and mobile chat.

Trust: Building a verified ecosystem that protects consumer privacy and preferences and helps businesses to stay compliant with evolving regulations
- Seamless and centralized onboarding to verified channels
- Partnerships to ensure wanted traffic is delivered
- Software to maintain compliance and ensure privacy

Quality: Building the world’s most reliable global network through partnerships and real-time routing algorithms that optimize cost and deliverability
- Global reach with a network of 1,500+ tier-1 carriers
- Real-time routing algorithms for unrivaled deliverability
- Unprecedented transparency into message performance

Choice: Building software to grow stronger consumer relationships with consistent and innovative customer engagement on any channel
-Simplified access to rich messaging providers
- APIs purpose-built for advanced messaging use cases
- Software to deliver rich messages, regardless of channel

7:00 AM 8:00 AMVideo Q&A Booth
Wednesday, November 2, 2022

Embed high quality video into your mobile and web applications for customized virtual experiences from telemedicine, professional services, remote test taking, recruiting, social networking and more with Twilio Video APIs and SDKs. Quickly scale on Twilio Video’s global and secure cloud infrastructure built on WebRTC. Get up and running in 5 minutes or less with our reference apps and keep building using our best in class developer documentation. And catch issues before they become problems with Video Insights and diagnostic tooling.

7:00 AM 8:00 AMTrusted Activation Q&A Booth
Wednesday, November 2, 2022

Every brand has to make a decision about how much information to collect to verify that users are legitimate. And it’s been a trade-off, between user experience and security. So every time a customer can't sign up or log in – because the process was too hard or frustrating, or it takes too long – that's lost business.

These challenges impact many parts of the business: increasing cost of acquiring new customers, complex user registration flows driving user abandonment, sign-up incentive abuse, as well as increased operational costs caused by fraudulent activity, not to mention reputational damage for businesses from poor user experiences.

Treat your customers to a VIP authentication experience with Trusted Activation from Twilio. Twilio’s Verify and Lookup solutions remove the friction from user activation and transactions with authoritative phone data validation and real-time verification. Identify then fast-track real customers into no-input verification, and trigger step-up authentication when risk signals are detected for an added layer of fraud protection.

Twilio's Trusted Activation solutions are built for developers to deploy effortlessly, on a the Twilio Super Network Enterprises rely on, and with the integrated, low-friction omnichannel communicaitons your customers will love.

7:00 AM 8:00 AMHyro Q&A Booth
Wednesday, November 2, 2022

Hyro is the #1 Adaptive Communications Platform for enterprise. Featuring plug & play conversational AI and natural language automation, Hyro enables large organizations to streamline their processes and messaging across their most valuable platforms, services and channels—including call centers, chat solutions, SMS and more. Say goodbye to rigid intent-based chatbots and voice assistants that constantly break. Hyro’s hybrid approach of knowledge graphs and computational linguistics allows enterprises to instantly adapt their conversational interfaces to ever-changing data, automating all enterprise-wide communications on one platform.

Headquartered in New York, Hyro delights clients like Baptist Health, Mercy Health and Rent.com with conversational technologies that are quick to deploy, easy to maintain and simple to scale—conserving vital resources while generating better conversations, more conversions, and revenue-driving insights. Learn more and go adaptive at Hyro.ai.

7:00 AM 8:00 AMParadox Q&A Booth
Wednesday, November 2, 2022

Launched in 2016, Paradox is building the world's leading conversational recruiting software to drive automation with a human touch. Serving global clients with hiring needs across high-volume hourly and high-skilled professional roles, Paradox's conversational assistant Olivia does the work talent teams don't have time for — streamlining tasks like text-to-apply, screening, interview scheduling, and more through fast, easy, mobile-first interactions.

In just five years, the Scottsdale-based startup has earned the trust of the world's largest employers — including Unilever, McDonald's, General Motors, FedEx Ground, CVS Health, and Lowe's — and won numerous awards, including Human Resource Executive's Best HR Product of 2019, 2021, and 2022; and consecutive honors in 2020 and 2021 as one of Forbes Top Startup Employers. The company acquired Traitify, the world's fastest personality assessment, in August 2021, was recently ranked the fastest growing company in HR Tech by the Deloitte Fast 500, and has been named to the Inc. 5000 two years in a row. To learn more about Paradox's product, visit www.paradox.ai. To explore open opportunities on its team, visit careers.paradox.ai

7:00 AM 8:00 AMVisit Community Hall & join a live Q&A
Wednesday, November 2, 2022

Join us in the community hall to interact live with Twilio product experts and partners. Listen in on the conversation on join on screen to chat live!

7:00 AM 8:00 AMSIGNAL TV day 1 kickoff
Wednesday, November 2, 2022

Join our SIGNAL TV hosts as they kick off Day 1 of SIGNAL TV!

7:00 AM 8:00 AMArtera (Well Health) Q&A Booth
Wednesday, November 2, 2022

Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. Helping over 500 healthcare organizations and 40 million patients annually, Artera is dedicated to fostering deeper connections between patients and their healthcare teams and, ultimately, redefining the patient experience to one that is both personalized and frictionless.

7:00 AM 8:00 AMIoT Q&A Booth
Wednesday, November 2, 2022

Twilio IoT helps companies reliably connect hardware devices, maintain them remotely over their lifetime, and keep them secure. Twilio IoT has 3 lines of offerings:
1) Cellular connectivity with Super SIM, a single global IoT SIM giving access to ~400 cellular networks around the world, with a single bill, automatic failover in case of outages, APIs to manage SIMs efficiently, and local Internet breakouts for lower latencies and improved data sovereignty.
2) Remote coding access to your devices with Microvisor, a device builder platform providing failsafe OTA firmware updates, secure remote debugging, and managed connectivity and managed security for life.
3) IoT Solution Toolkits such as Programmable Asset Tracker: fully equipped, off-the-shelf, special-purpose IoT devices and applications, with blueprint hardware design, customizable firmware and cloud integration, managed connectivity and security – giving full control of solutions that meet market needs.

7:00 AM 8:00 AMFrontline Q&A Booth
Wednesday, November 2, 2022

Twilio Frontline is a programmable application for salespeople and relationship managers. It allows enterprises to provide their employees with a secure, multichannel mobile application that their employees enjoy using. Built on Twilio’s global, cross-channel APIs, Twilio Frontline supports voice calls and rich messaging for SMS/MMS, WhatsApp while integrating with the Twilio Customer Engagement Platform so developers can build customer journeys for their unique business needs. This level of programmability and flexibility allows businesses to focus on ensuring every customer interaction is compliant, secure, and personalized.

7:00 AM 8:00 AMTwilio Segment Q&A Booth
Wednesday, November 2, 2022

Our acquisition of Segment added the leading customer data platform to Twilio’s platform. While every business needs a complete view of their customers, data is typically siloed across many disparate systems. Segment’s platform and APIs allow companies to collect, clean and control their customer data, providing a single view of customers across channels for more effective engagement. When combined with Twilio’s communication channels, this insight enables businesses to delight their customers with personalized, timely and impactful communications on the right channel at the right time.

7:00 AM 8:00 AMPublic Sector Q&A Booth
Wednesday, November 2, 2022

Through the pandemic, governments accelerated digital initiatives to respond to COVID-induced disruptions that challenged traditional government service delivery models. Government IT leaders must sustain and scale those initiatives to deliver services for citizens, while also helping employees make evidence-based decisions and advance government policies - Twilio can support these digital transformation efforts every step of the way.

Twilio, is focused on delivering digital communications solutions to our public sector customers with a people-first approach. Our goal is to serve our government and higher education customers as a trusted advisor to modernize and implement digital communications solutions that are simple to use, equitable, secure, and scalable. Twilio for Public Sector offers a full spectrum of digital solutions to address all your citizen and student communications needs, all in one place:

>> Unlock People-first Communications: Engage through digital channels anywhere citizens (or students) prefer — offered natively from a single trusted provider
>> Elevate Workforce Experiences: Enable your workforce to attract, service and delight citizens (or students) across their entire journey. Scale teams with automation and personalization built into existing operations.
>> Build Advanced and Trusted Cloud Communications Solutions: Expand technological capabilities with a platform that is secure, cost-effective and reliable
>> Enable Hyper-personalization at Scale: Leverage the full power of your data to deliver personalized community experiences.

Unlike our competitors, we will meet you where you are and help you deliver secure solutions at scale, faster, with Twilio’s partner ecosystem and professional services. Our partners and services operate similar to our platform - flexible to work with, customizable to your needs and fit seamlessly into your business.

7:00 AM 8:00 AMMux Q&A Booth
Wednesday, November 2, 2022

Mux is a video API platform for on-demand, live, and real-time video, helping developers build amazing video experiences into their products via a simple API.

7:00 AM 8:00 AMRetail Q&A Booth
Wednesday, November 2, 2022

In 2020, the retail landscape underwent an incredible transformation. The explosion of e-commerce brought a new level of expectation from customers when it came to the experience they have with brands. Customers now expect a seamless and personalized experience—and they won't settle for anything less. 86% of consumers will leave a brand after only two poor experiences. And that's not something you can afford to risk as a retailer.

Twilio unlocks the power of customer data and engagement, providing the tools for you to create memorable experiences for customers across the shopping journey. With Twilio, you can turn customers into loyal fans by meeting them when, where, and how they want to engage—with personalized and timely interactions over their preferred channels.

7:00 AM 8:00 AMHealth Life Sciences Q&A Booth
Wednesday, November 2, 2022

Twilio’s #1 global customer engagement platform enables leading healthcare and life sciences organizations to move beyond disconnected, transactional communications to meaningful, human-centered relationships. Reinvent how you engage your communities by bringing together data and communications under one reliable platform. Leveraging your existing systems and workflows, deliver modern, connected experiences that engage people in powerful new ways; and ultimately make it easier to get well and stay well.

Unlock Human-centered Communications: Increase access and connect through people’s preferred channels
Transform End-to-End Health Engagement: Close care gaps creating personalized, scalable experiences throughout the wellness journey
Elevate Workforce Experiences: Scale teams with automation and personalization built into existing operations
Build Trusted Solutions: Enable end-to-end communications and management under a secure and reliable platform

7:00 AM 8:00 AMCalixa Q&A Booth
Wednesday, November 2, 2022

Calixa is a Product-Led Sales platform that arms sales reps with the product insights they need to prospect, close, and grow accounts in their self-serve funnel. Calixa integrates with the most popular SaaS apps, data warehouses, and reverse ETL platforms with no code required so GTM teams can see all product and customer data in one place. It is part of Segment's Startup Program - learn more about the integration here.

7:00 AM 8:00 AMEmail Q&A Booth
Wednesday, November 2, 2022

Email is a proven and preferred method for business communications. A third-party study showed that 83% of consumers prefer to receive communications from businesses over email (Twilio PR) Whether you’re sending transactional or marketing email, the metrics returned from sent email messages provide precise engagement details including open, click, and on what device, geolocation and browser.

• Reliable Scale
SendGrid is trusted by extraordinary businesses like Spotify and Airbnb to provide reliable, scalable email infrastructure. Our proprietary mail transfer agent (MTA) delivers powerful performance to accomplish your goals—sending over 90 billion emails monthly with a median delivery speed of 1.9 seconds.
•Get to the Inbox
Email delivery is complex. Undelivered emails, and emails caught in filters are a missed engagement opportunity and lead to a negative customer experience. As the leading email delivery service, we’ve optimized our MTA, developed streamlined deliverability management tools, and provide unprecedented expertise to maximize inbox placement and engagement.
•Productive Management
Your CX needs to be customized for your business and will need to evolve with your customers’ preferences. SendGrid’s Email API provides the flexibility to build the right customer experience for your business. Developer-focused APIs and documentation enable straightforward integration and management

7:00 AM 8:00 AMDoes my cat have COVID?
Wednesday, November 2, 2022

In this session, you’ll learn how Healthdirect used Twilio Flex and programmable messaging to create a reliable information hub in under three weeks, and designed it to scale with the ever-changing need for information. Australia’s virtual public health information service, Healthdirect, became a support pillar to the nation during the COVID-19 pandemic. Their network of national call centers and integrated communication tools became vital to gathering and conveying clinical insights, vaccine campaigns, and answers to never-before-asked questions. Powering the national COVID helpline was critical to the Australian government’s early COVID response. Healthdirect helped draw up a blueprint for dealing with future pandemic situations.

8:00 AM Remote customer experiences with IoT and video: how German audiology provider audibene/hear.com became the fastest-growing hearing aid company in the world
Wednesday, November 2, 2022

Twilio enables businesses to connect IoT-sourced data with customer engagement on channels such as Voice and Video. In this session, German hearing aid provider Audibene (branded hear.com in the US) will discuss the broad set of Twilio technologies that help them provide a superior customer experience, expand their market, and reach customer audiences on a broader scale. Creating personalized, remote customer experiences is made possible by pairing IoT and Video channels. Learn how the strategic combination of Voice, Video, Flex, and Super SIM has contributed to Audibene’s lightning fast growth in the hearing aid industry.

8:00 AM Leverage pandemic lessons learned to create new engagement opportunities
Wednesday, November 2, 2022

Today’s Healthcare organizations have been at the core of the pandemic over the last two years. With a tool belt of new technologies available - leaders are exploring projects where processes and workflows can be updated and shaped into new digital opportunities to provide a superior patient experience. Hear from Twilio’s Enterprise Healthcare Lead, Erik Wagner, and Maine Health’s AVP of Digital Experience, Larry Burningham, on how MaineHealth transitioned from developing a solution for an emergent problem to a standard approach for patient engagement and process improvement going forward.

8:00 AM The future of the inbox: according to the gatekeepers
Wednesday, November 2, 2022

Email is a proven communication channel; a crucial component of how the world connected and supported one another during the COVID lockdowns of 2020 and continues to play a major role in our new reality. However, today’s inbox is a far cry from just a decade ago. The new inbox has better security, is closer to a real-time channel than ever before, and is poised for more engaging experiences looming on the horizon. Our panel of experts will illuminate how their companies are molding the future of email and how senders can take advantage of emerging standards and technologies to increase brand awareness and improve the security of their email communications.

8:00 AM Responsible growth and the future of authentication
Wednesday, November 2, 2022

New technologies must drive growth and delight customers with engaging experiences. Disrupting the experience with security friction can drive users away. Balancing a new technology with secure onboarding and authentication is a delicate balance. It takes a “customer-first” but responsible approach. Responsible growth reduces friction for those presenting little risk, while high risk users are met with more challenges. In this session, you’ll learn what it means to grow responsibly, mitigate risk, and how it can be done now. Discover the view of the future with silent authentication and beyond.

8:00 AM Introduction to Messaging
Wednesday, November 2, 2022

We'll explore sending messages using the Twilio APIs using a plethora of tools: Helper Libraries, the CLI , Twilio Functions, and our No Code/Low Code solution Studio.

8:00 AM How Veronica Beard moved to first-party data, reduced CAC by 20%, and stopped worrying about cookies
Wednesday, November 2, 2022

At the start of the COVID pandemic, luxury retailer Veronica Beard found themselves in need of a customer data platform that could support online and offline interactions, as well as tie together data across its many customer touchpoints. Powered by Twilio Segment 1st-party data, they elevated paid social, turning it from a place where they sold markdowns to the channel with the best lifetime value customers. In this session, you’ll learn how Segment enabled Veronica Beard to build their “omni-customer” approach across online and in-person touchpoints, future-proof their customer acquisition to avoid issues with third-party tracking cookies, and employ a strategy of incrementality – to make their ad budgets hyper-efficient and value-added.

8:00 AM How Endeavor scaled data infrastructure across an enterprise portfolio of leading entertainment, sports, talent, and events brands
Wednesday, November 2, 2022

Endeavor is a $10B+ enterprise holding company that has grown to encompass many sub-brands and 7,000+ employees, across sports, entertainment, talent, and events. Like many organizations, Endeavor uses Twilio Segment to clean up its data, and make it usable across the company. However, because of the massive scale involved, it simply wasn’t possible to manage instance-by-instance. If each brand ran their own CDP, costs would skyrocket, not to mention that they would have just recreated the silos a CDP was supposed to eliminate. Enter APIs. In this session, you’ll learn how Endeavor leverages the Segment API to efficiently manage and govern their data, and scale marketing best practices across its many brands.

8:00 AM Driving conversions and tracking engagement with Twilio's messaging software
Wednesday, November 2, 2022

Bill.com is using Twilio’s new Link Shortening and Tracking feature to provide their customers with instant payment access through a shortened link that includes their registered domain. In this session, Bill.com’s Director of Project Management, Giridhar Ganna, and Twilio’s Product Manager, Sally Lee, will team up to tell you about their experience reducing API calls and expensive third-party link shortening solutions. You’ll learn why tracking engagement with these links can have a big impact on business.

8:00 AM Twilio SendGrid 101: An introduction to sending transactional email
Wednesday, November 2, 2022

Among the communication channels available today, email is non-negotiable. Email is reliable, works globally, and offers flexibility that can't be met by other communications avenues. In this workshop, you'll learn how to implement the Twilio SendGrid Mail Send API to programmatically deliver email at scale. You'll also see how the Twilio SendGrid dynamic templating system makes it possible to personalize your messages for each customer, and you can expect some deliverability pro-tips along the way.

8:00 AM Welcome to Superclass
Wednesday, November 2, 2022

We'll talk about Superclass and get you started Choosing Your Own Adventure.

8:00 AM The future of the inbox: according to the gatekeepers
Wednesday, November 2, 2022

Email is a proven communication channel; a crucial component of how the world connected and supported one another during the COVID lockdowns of 2020 and continues to play a major role in our new reality. However, today’s inbox is a far cry from just a decade ago. The new inbox has better security, is closer to a real-time channel than ever before, and is poised for more engaging experiences looming on the horizon. Our panel of experts will illuminate how their companies are molding the future of email and how senders can take advantage of emerging standards and technologies to increase brand awareness and improve the security of their email communications.

8:00 AM Transforming customer interactions at a global bank
Wednesday, November 2, 2022

NatWest is a relationship bank in a digital world. This means prioritizing customer experiences that are better, faster, and more cost effective. For NatWest, this looks like tailored, personalized messaging that reaches a specific audience at just the right time. In this session, you’ll learn how NatWest, equipped with messaging data through Twilio, is able to target groups of customers at specific times, experiment with new messaging strategies, and and focus on a segment of its audience. Discover how Twilio is not just a NatWest vendor, but a strategic partner to support their overall strategy as an organization.

8:00 AM Introduction to Segment: the customer data platform
Wednesday, November 2, 2022

Segment 101: If you've never heard of a Customer Data Platform before, this session is for you! We'll cover the basics of why you need a CDP and what Segment does better than all the rest!

8:00 AM Personalizing the car-buying experience with Twilio Flex, Twilio Segment, and Spoke Phone
Wednesday, November 2, 2022

Vertu Motors is the 5th largest motor retailer in the United Kingdom. Its aim is to grow through acquisitions and the use of digital experiences to drive organic growth. COVID and new market entrants were causing a dramatic shift to online customer engagement and disrupting Vertu’s business. Its legacy contact center struggled to keep pace, and 40% of customer calls to dealerships went unanswered. In this session, you’ll learn how Vertu deployed Flex, Segment, and Spoke Phone to create an integrated customer engagement and voice platform, tracking every channel and conversation. Vertu now has the power to deliver personalized customer context directly into the call, dramatically improving the customer experience.

8:00 AM Seamless onboarding conversion with Twilio Verify
Wednesday, November 2, 2022

In this session, you’ll uncover how to leverage user verification technology to increase conversions and lower the overall cost of acquisition. Twilio Verify is modernizing the onboarding and authentication experience with an out-of-the-box, purpose-built API. Hear how Duolingo has used Verify in its onboarding flow to further its goal of making language learning a social experience. Standard authentication methods are not generally built to be “customer first”. Discover how Verify’s new solution, Silent Network Authentication (SNA) works to confirm phone number possession without interrupting the user flow. Learn to protect yourself from costly bot attacks with Automatic SMS Fraud Detection.

8:00 AM Developing customer experience as a brand asset
Wednesday, November 2, 2022

In this session, you’ll learn how Quinto Andar is leveraging Flex, PSTN Connectivity, Programmable Voice, SIP Trunking, WhatsApp API, SMS, Conversations API, and Proxy to stay ahead of the game in the real estate rental industry, and disrupt in a very conservative market. Quinto Andar is one of the most valuable brands in Latin America. Valuated at over $5.1 billion, they are arguably the largest digital real estate startup in Brazil. Their broad partnership with Twilio has helped Quinto Andar to scale their business seamlessly and rapidly, resulting in improved customer satisfaction scores, first call resolutions, SLAs and digital channel availability. And as they build upon their customer engagement platform, they plan to scale with personalized communications based upon data insights. These critical KPIs are climbing thanks to an arsenal of Twilio solutions.

8:00 AM Five best practices for a conversational IVR with Twilio
Wednesday, November 2, 2022

With Twilio, FlixBus is able to modernize its customer service hotlines, leaving behind a legacy IVR (Interactive Voice Response), where even a minor change often required weeks of effort. The flexibility of cloud APIs now allows for optimized metrics. In this session, you’ll hear five best practices for improved customer service automation and conversational UX for IVR, enabled by Twilio technology. By recognizing caller ID, clarifying the difference between landline and mobile phones, and using the context of rides, Flixbus was able to create caller friendly experiences that foster self service and improved customer satisfaction.

8:00 AM 3 essential customer engagement plays to deliver the dream in retail
Wednesday, November 2, 2022

The customer engagement challenges that brands face today are often common issues with relatively simple solutions. Prepare yourself to face down these challenges, and get ready to supercharge your customer experience. Set yourself up to engage any customer, over any channel, at any time.

In this session, we’ll reveal three essential steps that every retailer should take to resolve their biggest customer engagement challenges in the most expedient way possible. Discover how you can amplify your strategy by following our “go further tactics”, which are building blocks to scaling, and hyper-personalising your customer experience.

8:00 AM Jump-start your success as a messaging ISV
Wednesday, November 2, 2022

Learn how successful messaging ISVs have built and scaled quickly on Twilio - capitalizing on the market's need for better customer engagement. In this session, leaders from Button, Community, and Emotive will share lessons learned from scaling, opportunities to deliver better marketing, and their stories surrounding navigating an evolving messaging ecosystem.

8:00 AM How two D2C leaders use Segment: Univision’s streaming service launch, and ZALORA’s 400+ analytics experiments per year
Wednesday, November 2, 2022

Univision is the largest US broadcaster of Spanish-language content, reaching 97% of Hispanic households. And, ZALORA–part of the $1.6B Global Fashion Group–is the premier online destination for everything fashion across Southeast Asia. These two very different companies have both leveraged Twilio Segment to improve their Direct-to-Consumer (D2C) business models. In this session, you’ll learn how ZALORA created a data-driven culture rooted in analytics and experimentation. And, how Univision used their first-party customer data to launch a new streaming video service and efficiently acquire subscribers. Whether you're a digital-native business or looking to add a D2C model as part of a digital transformation, this session is for you.

8:00 AM How Veronica Beard moved to first-party data, reduced CAC by 20%, and stopped worrying about cookies
Wednesday, November 2, 2022

At the start of the COVID pandemic, luxury retailer Veronica Beard found themselves in need of a customer data platform that could support online and offline interactions, as well as tie together data across its many customer touchpoints. Powered by Twilio Segment 1st-party data, they elevated paid social, turning it from a place where they sold markdowns to the channel with the best lifetime value customers. In this session, you’ll learn how Segment enabled Veronica Beard to build their “omni-customer” approach across online and in-person touchpoints, future-proof their customer acquisition to avoid issues with third-party tracking cookies, and employ a strategy of incrementality – to make their ad budgets hyper-efficient and value-added.

8:00 AM 8:15 AMLeverage pandemic lessons learned to create new engagement opportunities
Wednesday, November 2, 2022

Today’s Healthcare organizations have been at the core of the pandemic over the last two years. With a tool belt of new technologies available - leaders are exploring projects where processes and workflows can be updated and shaped into new digital opportunities to provide a superior patient experience. Hear from Twilio’s Enterprise Healthcare Lead, Erik Wagner, and Maine Health’s AVP of Digital Experience, Larry Burningham, on how MaineHealth transitioned from developing a solution for an emergent problem to a standard approach for patient engagement and process improvement going forward.

8:00 AM 8:15 AMLeverage pandemic lessons learned to create new engagement opportunities
Wednesday, November 2, 2022

Today’s Healthcare organizations have been at the core of the pandemic over the last two years. With a tool belt of new technologies available - leaders are exploring projects where processes and workflows can be updated and shaped into new digital opportunities to provide a superior patient experience. Hear from Twilio’s Enterprise Healthcare Lead, Erik Wagner, and Maine Health’s AVP of Digital Experience, Larry Burningham, on how MaineHealth transitioned from developing a solution for an emergent problem to a standard approach for patient engagement and process improvement going forward.

8:00 AM 8:15 AMHow Endeavor scaled data infrastructure across an enterprise portfolio of leading entertainment, sports, talent, and events brands
Wednesday, November 2, 2022

Endeavor is a $10B+ enterprise holding company that has grown to encompass many sub-brands and 7,000+ employees, across sports, entertainment, talent, and events. Like many organizations, Endeavor uses Twilio Segment to clean up its data, and make it usable across the company. However, because of the massive scale involved, it simply wasn’t possible to manage instance-by-instance. If each brand ran their own CDP, costs would skyrocket, not to mention that they would have just recreated the silos a CDP was supposed to eliminate. Enter APIs. In this session, you’ll learn how Endeavor leverages the Segment API to efficiently manage and govern their data, and scale marketing best practices across its many brands.

8:00 AM 8:15 AMPersonalizing the car-buying experience with Twilio Flex, Twilio Segment, and Spoke Phone
Wednesday, November 2, 2022

Vertu Motors is the 5th largest motor retailer in the United Kingdom. Its aim is to grow through acquisitions and the use of digital experiences to drive organic growth. COVID and new market entrants were causing a dramatic shift to online customer engagement and disrupting Vertu’s business. Its legacy contact center struggled to keep pace, and 40% of customer calls to dealerships went unanswered. In this session, you’ll learn how Vertu deployed Flex, Segment, and Spoke Phone to create an integrated customer engagement and voice platform, tracking every channel and conversation. Vertu now has the power to deliver personalized customer context directly into the call, dramatically improving the customer experience.

8:00 AM 8:15 AMPersonalizing the car-buying experience with Twilio Flex, Twilio Segment, and Spoke Phone
Wednesday, November 2, 2022

Vertu Motors is the 5th largest motor retailer in the United Kingdom. Its aim is to grow through acquisitions and the use of digital experiences to drive organic growth. COVID and new market entrants were causing a dramatic shift to online customer engagement and disrupting Vertu’s business. Its legacy contact center struggled to keep pace, and 40% of customer calls to dealerships went unanswered. In this session, you’ll learn how Vertu deployed Flex, Segment, and Spoke Phone to create an integrated customer engagement and voice platform, tracking every channel and conversation. Vertu now has the power to deliver personalized customer context directly into the call, dramatically improving the customer experience.

8:00 AM 8:15 AMHow Endeavor scaled data infrastructure across an enterprise portfolio of leading entertainment, sports, talent, and events brands
Wednesday, November 2, 2022

Endeavor is a $10B+ enterprise holding company that has grown to encompass many sub-brands and 7,000+ employees, across sports, entertainment, talent, and events. Like many organizations, Endeavor uses Twilio Segment to clean up its data, and make it usable across the company. However, because of the massive scale involved, it simply wasn’t possible to manage instance-by-instance. If each brand ran their own CDP, costs would skyrocket, not to mention that they would have just recreated the silos a CDP was supposed to eliminate. Enter APIs. In this session, you’ll learn how Endeavor leverages the Segment API to efficiently manage and govern their data, and scale marketing best practices across its many brands.

8:00 AM 8:15 AMHow Veronica Beard moved to first-party data, reduced CAC by 20%, and stopped worrying about cookies
Wednesday, November 2, 2022

At the start of the COVID pandemic, luxury retailer Veronica Beard found themselves in need of a customer data platform that could support online and offline interactions, as well as tie together data across its many customer touchpoints. Powered by Twilio Segment 1st-party data, they elevated paid social, turning it from a place where they sold markdowns to the channel with the best lifetime value customers. In this session, you’ll learn how Segment enabled Veronica Beard to build their “omni-customer” approach across online and in-person touchpoints, future-proof their customer acquisition to avoid issues with third-party tracking cookies, and employ a strategy of incrementality – to make their ad budgets hyper-efficient and value-added.

8:00 AM 8:15 AMWelcome to Superclass
Wednesday, November 2, 2022

We'll talk about Superclass and get you started Choosing Your Own Adventure.

8:00 AM 8:25 AMWelcome to Superclass
Wednesday, November 2, 2022

We'll talk about Superclass and get you started Choosing Your Own Adventure.

8:00 AM 8:25 AMTransforming customer interactions at a global bank
Wednesday, November 2, 2022

NatWest is a relationship bank in a digital world. This means prioritizing customer experiences that are better, faster, and more cost effective. For NatWest, this looks like tailored, personalized messaging that reaches a specific audience at just the right time. In this session, you’ll learn how NatWest, equipped with messaging data through Twilio, is able to target groups of customers at specific times, experiment with new messaging strategies, and and focus on a segment of its audience. Discover how Twilio is not just a NatWest vendor, but a strategic partner to support their overall strategy as an organization.

8:00 AM 8:30 AMPolyAI powers superhuman voice experiences that are transforming the customer call center
Wednesday, November 2, 2022

PolyAI is brightening customer interaction with automated call centers. Their platform leverages carefully crafted voice assistants to transform the call center experience and maximize profits for companies in any industry. In this session, you will hear from Nikola Mrkšić, co-founder/CEO of PolyAI, as he takes us through the innovative new reality of what is possible with a digital voice assistant. Get hands on with the PolyAI platform, and learn how it can help you build an even more impressive voice experience.

8:00 AM 8:30 AMDriving conversions and tracking engagement with Twilio's messaging software
Wednesday, November 2, 2022

Bill.com is using Twilio’s new Link Shortening and Tracking feature to provide their customers with instant payment access through a shortened link that includes their registered domain. In this session, Bill.com’s Director of Project Management, Giridhar Ganna, and Twilio’s Product Manager, Sally Lee, will team up to tell you about their experience reducing API calls and expensive third-party link shortening solutions. You’ll learn why tracking engagement with these links can have a big impact on business.

8:20 AM 8:35 AMDoes my cat have COVID?
Wednesday, November 2, 2022

In this session, you’ll learn how Healthdirect used Twilio Flex and programmable messaging to create a reliable information hub in under three weeks, and designed it to scale with the ever-changing need for information. Australia’s virtual public health information service, Healthdirect, became a support pillar to the nation during the COVID-19 pandemic. Their network of national call centers and integrated communication tools became vital to gathering and conveying clinical insights, vaccine campaigns, and answers to never-before-asked questions. Powering the national COVID helpline was critical to the Australian government’s early COVID response. Healthdirect helped draw up a blueprint for dealing with future pandemic situations.

8:20 AM 8:35 AMDeveloping customer experience as a brand asset
Wednesday, November 2, 2022

In this session, you’ll learn how Quinto Andar is leveraging Flex, PSTN Connectivity, Programmable Voice, SIP Trunking, WhatsApp API, SMS, Conversations API, and Proxy to stay ahead of the game in the real estate rental industry, and disrupt in a very conservative market. Quinto Andar is one of the most valuable brands in Latin America. Valuated at over $5.1 billion, they are arguably the largest digital real estate startup in Brazil. Their broad partnership with Twilio has helped Quinto Andar to scale their business seamlessly and rapidly, resulting in improved customer satisfaction scores, first call resolutions, SLAs and digital channel availability. And as they build upon their customer engagement platform, they plan to scale with personalized communications based upon data insights. These critical KPIs are climbing thanks to an arsenal of Twilio solutions.

8:20 AM 8:35 AMFive best practices for a conversational IVR with Twilio
Wednesday, November 2, 2022

With Twilio, FlixBus is able to modernize its customer service hotlines, leaving behind a legacy IVR (Interactive Voice Response), where even a minor change often required weeks of effort. The flexibility of cloud APIs now allows for optimized metrics. In this session, you’ll hear five best practices for improved customer service automation and conversational UX for IVR, enabled by Twilio technology. By recognizing caller ID, clarifying the difference between landline and mobile phones, and using the context of rides, Flixbus was able to create caller friendly experiences that foster self service and improved customer satisfaction.

8:20 AM 8:35 AMDoes my cat have COVID?
Wednesday, November 2, 2022

In this session, you’ll learn how Healthdirect used Twilio Flex and programmable messaging to create a reliable information hub in under three weeks, and designed it to scale with the ever-changing need for information. Australia’s virtual public health information service, Healthdirect, became a support pillar to the nation during the COVID-19 pandemic. Their network of national call centers and integrated communication tools became vital to gathering and conveying clinical insights, vaccine campaigns, and answers to never-before-asked questions. Powering the national COVID helpline was critical to the Australian government’s early COVID response. Healthdirect helped draw up a blueprint for dealing with future pandemic situations.

8:20 AM 8:35 AMFive best practices for a conversational IVR with Twilio
Wednesday, November 2, 2022

With Twilio, FlixBus is able to modernize its customer service hotlines, leaving behind a legacy IVR (Interactive Voice Response), where even a minor change often required weeks of effort. The flexibility of cloud APIs now allows for optimized metrics. In this session, you’ll hear five best practices for improved customer service automation and conversational UX for IVR, enabled by Twilio technology. By recognizing caller ID, clarifying the difference between landline and mobile phones, and using the context of rides, Flixbus was able to create caller friendly experiences that foster self service and improved customer satisfaction.

8:20 AM 8:35 AMDeveloping customer experience as a brand asset
Wednesday, November 2, 2022

In this session, you’ll learn how Quinto Andar is leveraging Flex, PSTN Connectivity, Programmable Voice, SIP Trunking, WhatsApp API, SMS, Conversations API, and Proxy to stay ahead of the game in the real estate rental industry, and disrupt in a very conservative market. Quinto Andar is one of the most valuable brands in Latin America. Valuated at over $5.1 billion, they are arguably the largest digital real estate startup in Brazil. Their broad partnership with Twilio has helped Quinto Andar to scale their business seamlessly and rapidly, resulting in improved customer satisfaction scores, first call resolutions, SLAs and digital channel availability. And as they build upon their customer engagement platform, they plan to scale with personalized communications based upon data insights. These critical KPIs are climbing thanks to an arsenal of Twilio solutions.

8:20 AM 8:35 AMDriving conversions and tracking engagement with Twilio's messaging software
Wednesday, November 2, 2022

Bill.com is using Twilio’s new Link Shortening and Tracking feature to provide their customers with instant payment access through a shortened link that includes their registered domain. In this session, Bill.com’s Director of Project Management, Giridhar Ganna, and Twilio’s Product Manager, Sally Lee, will team up to tell you about their experience reducing API calls and expensive third-party link shortening solutions. You’ll learn why tracking engagement with these links can have a big impact on business.

8:20 AM 8:35 AMTwilio SendGrid 101: An introduction to sending transactional email
Wednesday, November 2, 2022

Among the communication channels available today, email is non-negotiable. Email is reliable, works globally, and offers flexibility that can't be met by other communications avenues. In this workshop, you'll learn how to implement the Twilio SendGrid Mail Send API to programmatically deliver email at scale. You'll also see how the Twilio SendGrid dynamic templating system makes it possible to personalize your messages for each customer, and you can expect some deliverability pro-tips along the way.

8:25 AM 8:55 AMTwilio SendGrid 101: An introduction to sending transactional email
Wednesday, November 2, 2022

Among the communication channels available today, email is non-negotiable. Email is reliable, works globally, and offers flexibility that can't be met by other communications avenues. In this workshop, you'll learn how to implement the Twilio SendGrid Mail Send API to programmatically deliver email at scale. You'll also see how the Twilio SendGrid dynamic templating system makes it possible to personalize your messages for each customer, and you can expect some deliverability pro-tips along the way.

8:25 AM 8:55 AMUnifying your data pipeline: how Twilio Segment CDP can help maximize the benefits of first-party customer data
Wednesday, November 2, 2022

Collecting first-party data from your website, mobile app, or even a third party app is only useful if you can strategically activate that data within the marketing and analytics tools in your stack. An effective customer data platform (CDP) is just the tool companies need to maximize that first-party customer data. Learn how Twilio Segment CDP can help you make data-driven decisions to lower acquisition costs and improve customer lifetime value. Through this demo, you will discover how the latest addition to the Twilio ecosystem can help unify your data pipeline simply, and effectively.

8:30 AM 9:00 AMRemote customer experiences with IoT and video: how German audiology provider audibene/hear.com became the fastest-growing hearing aid company in the world
Wednesday, November 2, 2022

Twilio enables businesses to connect IoT-sourced data with customer engagement on channels such as Voice and Video. In this session, German hearing aid provider Audibene (branded hear.com in the US) will discuss the broad set of Twilio technologies that help them provide a superior customer experience, expand their market, and reach customer audiences on a broader scale. Creating personalized, remote customer experiences is made possible by pairing IoT and Video channels. Learn how the strategic combination of Voice, Video, Flex, and Super SIM has contributed to Audibene’s lightning fast growth in the hearing aid industry.

8:40 AM 8:55 AMTransforming customer interactions at a global bank
Wednesday, November 2, 2022

NatWest is a relationship bank in a digital world. This means prioritizing customer experiences that are better, faster, and more cost effective. For NatWest, this looks like tailored, personalized messaging that reaches a specific audience at just the right time. In this session, you’ll learn how NatWest, equipped with messaging data through Twilio, is able to target groups of customers at specific times, experiment with new messaging strategies, and and focus on a segment of its audience. Discover how Twilio is not just a NatWest vendor, but a strategic partner to support their overall strategy as an organization.

8:40 AM 8:55 AMSeamless onboarding conversion with Twilio Verify
Wednesday, November 2, 2022

In this session, you’ll uncover how to leverage user verification technology to increase conversions and lower the overall cost of acquisition. Twilio Verify is modernizing the onboarding and authentication experience with an out-of-the-box, purpose-built API. Hear how Duolingo has used Verify in its onboarding flow to further its goal of making language learning a social experience. Standard authentication methods are not generally built to be “customer first”. Discover how Verify’s new solution, Silent Network Authentication (SNA) works to confirm phone number possession without interrupting the user flow. Learn to protect yourself from costly bot attacks with Automatic SMS Fraud Detection.

8:40 AM 8:55 AMHow two D2C leaders use Segment: Univision’s streaming service launch, and ZALORA’s 400+ analytics experiments per year
Wednesday, November 2, 2022

Univision is the largest US broadcaster of Spanish-language content, reaching 97% of Hispanic households. And, ZALORA–part of the $1.6B Global Fashion Group–is the premier online destination for everything fashion across Southeast Asia. These two very different companies have both leveraged Twilio Segment to improve their Direct-to-Consumer (D2C) business models. In this session, you’ll learn how ZALORA created a data-driven culture rooted in analytics and experimentation. And, how Univision used their first-party customer data to launch a new streaming video service and efficiently acquire subscribers. Whether you're a digital-native business or looking to add a D2C model as part of a digital transformation, this session is for you.

8:40 AM 8:55 AMRemote customer experiences with IoT and video: how German audiology provider audibene/hear.com became the fastest-growing hearing aid company in the world
Wednesday, November 2, 2022

Twilio enables businesses to connect IoT-sourced data with customer engagement on channels such as Voice and Video. In this session, German hearing aid provider Audibene (branded hear.com in the US) will discuss the broad set of Twilio technologies that help them provide a superior customer experience, expand their market, and reach customer audiences on a broader scale. Creating personalized, remote customer experiences is made possible by pairing IoT and Video channels. Learn how the strategic combination of Voice, Video, Flex, and Super SIM has contributed to Audibene’s lightning fast growth in the hearing aid industry.

8:40 AM 8:55 AMSeamless onboarding conversion with Twilio Verify
Wednesday, November 2, 2022

In this session, you’ll uncover how to leverage user verification technology to increase conversions and lower the overall cost of acquisition. Twilio Verify is modernizing the onboarding and authentication experience with an out-of-the-box, purpose-built API. Hear how Duolingo has used Verify in its onboarding flow to further its goal of making language learning a social experience. Standard authentication methods are not generally built to be “customer first”. Discover how Verify’s new solution, Silent Network Authentication (SNA) works to confirm phone number possession without interrupting the user flow. Learn to protect yourself from costly bot attacks with Automatic SMS Fraud Detection.

8:40 AM 8:55 AMHow two D2C leaders use Segment: Univision’s streaming service launch, and ZALORA’s 400+ analytics experiments per year
Wednesday, November 2, 2022

Univision is the largest US broadcaster of Spanish-language content, reaching 97% of Hispanic households. And, ZALORA–part of the $1.6B Global Fashion Group–is the premier online destination for everything fashion across Southeast Asia. These two very different companies have both leveraged Twilio Segment to improve their Direct-to-Consumer (D2C) business models. In this session, you’ll learn how ZALORA created a data-driven culture rooted in analytics and experimentation. And, how Univision used their first-party customer data to launch a new streaming video service and efficiently acquire subscribers. Whether you're a digital-native business or looking to add a D2C model as part of a digital transformation, this session is for you.

8:40 AM 8:55 AMIntroduction to Messaging
Wednesday, November 2, 2022

We'll explore sending messages using the Twilio APIs using a plethora of tools: Helper Libraries, the CLI , Twilio Functions, and our No Code/Low Code solution Studio.

8:55 AM 9:25 AMIntroduction to Messaging
Wednesday, November 2, 2022

We'll explore sending messages using the Twilio APIs using a plethora of tools: Helper Libraries, the CLI , Twilio Functions, and our No Code/Low Code solution Studio.

8:55 AM 9:25 AMBuilding cross-channel, two-way interactions in minutes with Twilio Conversations
Wednesday, November 2, 2022

Consumers want access to conversational messaging. There is no one-size fits all approach to satisfying this desire for personalized communication. You need two-way, cross-channel capabilities. In this session, you’ll learn how Twilio Conversations can build engaging, conversational messaging experiences for your consumers on the channel they prefer. Product manager Nic Haderlie will demonstrate how to deploy a working MVP in just minutes using the Twilio Conversations API Ample App and UI Kit. Walk through each step and discover exactly what you need to get started quickly.

9:00 AM 9:30 AM3 essential customer engagement plays to deliver the dream in retail
Wednesday, November 2, 2022

The customer engagement challenges that brands face today are often common issues with relatively simple solutions. Prepare yourself to face down these challenges, and get ready to supercharge your customer experience. Set yourself up to engage any customer, over any channel, at any time.

In this session, we’ll reveal three essential steps that every retailer should take to resolve their biggest customer engagement challenges in the most expedient way possible. Discover how you can amplify your strategy by following our “go further tactics”, which are building blocks to scaling, and hyper-personalising your customer experience.

9:00 AM 9:30 AMResponsible growth and the future of authentication
Wednesday, November 2, 2022

New technologies must drive growth and delight customers with engaging experiences. Disrupting the experience with security friction can drive users away. Balancing a new technology with secure onboarding and authentication is a delicate balance. It takes a “customer-first” but responsible approach. Responsible growth reduces friction for those presenting little risk, while high risk users are met with more challenges. In this session, you’ll learn what it means to grow responsibly, mitigate risk, and how it can be done now. Discover the view of the future with silent authentication and beyond.

9:00 AM 9:30 AMThe future of the inbox: according to the gatekeepers
Wednesday, November 2, 2022

Email is a proven communication channel; a crucial component of how the world connected and supported one another during the COVID lockdowns of 2020 and continues to play a major role in our new reality. However, today’s inbox is a far cry from just a decade ago. The new inbox has better security, is closer to a real-time channel than ever before, and is poised for more engaging experiences looming on the horizon. Our panel of experts will illuminate how their companies are molding the future of email and how senders can take advantage of emerging standards and technologies to increase brand awareness and improve the security of their email communications.

9:00 AM 9:30 AMResponsible growth and the future of authentication
Wednesday, November 2, 2022

New technologies must drive growth and delight customers with engaging experiences. Disrupting the experience with security friction can drive users away. Balancing a new technology with secure onboarding and authentication is a delicate balance. It takes a “customer-first” but responsible approach. Responsible growth reduces friction for those presenting little risk, while high risk users are met with more challenges. In this session, you’ll learn what it means to grow responsibly, mitigate risk, and how it can be done now. Discover the view of the future with silent authentication and beyond.

9:00 AM 9:30 AMThe future of the inbox: according to the gatekeepers
Wednesday, November 2, 2022

Email is a proven communication channel; a crucial component of how the world connected and supported one another during the COVID lockdowns of 2020 and continues to play a major role in our new reality. However, today’s inbox is a far cry from just a decade ago. The new inbox has better security, is closer to a real-time channel than ever before, and is poised for more engaging experiences looming on the horizon. Our panel of experts will illuminate how their companies are molding the future of email and how senders can take advantage of emerging standards and technologies to increase brand awareness and improve the security of their email communications.

9:00 AM 9:30 AMJump-start your success as a messaging ISV
Wednesday, November 2, 2022

Learn how successful messaging ISVs have built and scaled quickly on Twilio - capitalizing on the market's need for better customer engagement. In this session, leaders from Button, Community, and Emotive will share lessons learned from scaling, opportunities to deliver better marketing, and their stories surrounding navigating an evolving messaging ecosystem.

9:00 AM 9:30 AMJump-start your success as a messaging ISV
Wednesday, November 2, 2022

Learn how successful messaging ISVs have built and scaled quickly on Twilio - capitalizing on the market's need for better customer engagement. In this session, leaders from Button, Community, and Emotive will share lessons learned from scaling, opportunities to deliver better marketing, and their stories surrounding navigating an evolving messaging ecosystem.

9:00 AM 9:30 AM3 essential customer engagement plays to deliver the dream in retail
Wednesday, November 2, 2022

The customer engagement challenges that brands face today are often common issues with relatively simple solutions. Prepare yourself to face down these challenges, and get ready to supercharge your customer experience. Set yourself up to engage any customer, over any channel, at any time.

In this session, we’ll reveal three essential steps that every retailer should take to resolve their biggest customer engagement challenges in the most expedient way possible. Discover how you can amplify your strategy by following our “go further tactics”, which are building blocks to scaling, and hyper-personalising your customer experience.

9:00 AM 9:30 AMIntroduction to Segment: the customer data platform
Wednesday, November 2, 2022

Segment 101: If you've never heard of a Customer Data Platform before, this session is for you! We'll cover the basics of why you need a CDP and what Segment does better than all the rest!

9:25 AM 9:45 AMIntroduction to Segment: the customer data platform
Wednesday, November 2, 2022

Segment 101: If you've never heard of a Customer Data Platform before, this session is for you! We'll cover the basics of why you need a CDP and what Segment does better than all the rest!

9:25 AM 9:45 AMVision keynote pre-show
Wednesday, November 2, 2022

Join us in the community hall to interact live with Twilio product experts and partners. Listen in on the conversation on join on screen to chat live!

9:30 AM 10:00 AMKeynote hype
Wednesday, November 2, 2022

Join our SIGNAL TV hosts for the Keynote pre-show hype on Day 1!

9:30 AM 10:00 AMVision keynote
Wednesday, November 2, 2022

At a time when the cost and complexity to find, reach and keep customers is harder than ever before, every business leader is thinking about how to build a more profitable, durable business. Join Twilio’s leadership, as well as special guests and customer speakers, to hear how companies are succeeding in the current environment by reducing acquisition costs and creating happy, repeat customers with Twilio.

10:00 AM 11:00 AMComing up next after the 15min break
Wednesday, November 2, 2022
11:00 AM 11:15 AMCreator Summit Live with CEO & Co-Founder, Jeff Lawson, President of Revenue, Elena Donio and Eyal Manor CTO
Wednesday, November 2, 2022

Join Twilio co-founder and CEO, Jeff Lawson, and President of Revenue, Elena Donio, for an exclusive live discussion of key themes from the morning’s keynote, followed by an opportunity to ask them questions about their visions for the future of customer engagement.

11:00 AM 11:45 AMEngaging communities for good: a conversation with George and Amal Clooney
Wednesday, November 2, 2022

Join Twilio’s Chief Operating Officer, Khozema Shipchandler, in a discussion with celebrated actor and filmmaker, George Clooney, and esteemed human rights lawyer, Amal Clooney. The award-winning pair will discuss their respective careers and successes, share advice on how to engage communities for good and dive into their work with the Clooney Foundation.

11:15 AM 12:00 PMBuilding a Frontline MVP in 10 minutes
Wednesday, November 2, 2022

Minimize time to market and maximize early user feedback by deploying a working MVP. Twilio Frontline is a programmable mobile and web application with a pre-built UI for multichannel conversations. Watch as product manager Jeff Parrish demonstrates how to use Twilio Functions, a serverless environment, and Twilio CodeExchange to deploy a working MVP in just 10 minutes.

12:00 PM 12:30 PMCalixa Q&A Booth
Wednesday, November 2, 2022

Calixa is a Product-Led Sales platform that arms sales reps with the product insights they need to prospect, close, and grow accounts in their self-serve funnel. Calixa integrates with the most popular SaaS apps, data warehouses, and reverse ETL platforms with no code required so GTM teams can see all product and customer data in one place. It is part of Segment's Startup Program - learn more about the integration here.

12:00 PM 1:00 PMKrisp Q&A Booth
Wednesday, November 2, 2022

Krisp is a global software company that develops disruptive, AI-powered audio technologies to enable people to communicate with Clarity and Confidence. Today, Krisp supports more than 150 million users across the world and is canceling noise from 80 billion minutes of conversations every month. Krisp helps thousands of

Enterprises, Contact Centers, and BPOs to elevate their business-critical and customer- facing voice communications.

Krisp's customers include companies such as JPMorgan Chase, Teleperformance, Sitel, Transcom, Concentrix, Startek, and many others.

12:00 PM 1:00 PMIoT Q&A Booth
Wednesday, November 2, 2022
12:00 PM 1:00 PMVoice Q&A Booth
Wednesday, November 2, 2022
12:00 PM 1:00 PMTwilio Segment Q&A Booth
Wednesday, November 2, 2022
12:00 PM 1:00 PMRetail Q&A Booth
Wednesday, November 2, 2022
12:00 PM 1:00 PMPublic Sector Q&A Booth
Wednesday, November 2, 2022
12:00 PM 1:00 PMVisit Community Hall & join a live Q&A
Wednesday, November 2, 2022

Join us in the community hall to interact live with Twilio product experts and partners. Listen in on the conversation on join on screen to chat live!

12:00 PM 1:00 PMTerazo Q&A Booth
Wednesday, November 2, 2022

Terazo is a solutions-oriented, software development, data engineering, and managed services firm. As a Twilio Gold Partner, with over 50 successful engagements, the Terazo team speeds the implementation and ROI realization for Twilio clients in the HLS, FinServ, Retail, and HigherEd verticals. Terazo is a top-six Global Flex integration partner offering solution architecture and engineering to realize new business value through enhanced customer engagement and connected systems. Terazo is based in Richmond, VA with operations in EMEA, Latam, UKI, and India.

Learn more at www.terazo.com

12:00 PM 1:00 PMFrontline Q&A Booth
Wednesday, November 2, 2022
12:00 PM 1:00 PMMessaging Q&A Booth
Wednesday, November 2, 2022
12:00 PM 1:00 PMEmail Q&A Booth
Wednesday, November 2, 2022
12:00 PM 1:00 PMCourier Q&A Booth
Wednesday, November 2, 2022

Courier, the leading intelligent notification infrastructure, allows product teams to deliver delightful user experiences while removing the burden of building and maintaining a notification system. Product notifications powered by Courier drive better user engagement and retention while reducing time to market and engineering complexity.

12:00 PM 1:00 PMFlex Q&A Booth
Wednesday, November 2, 2022
12:00 PM 1:00 PMHyro Q&A Booth
Wednesday, November 2, 2022

Hyro is the #1 Adaptive Communications Platform for enterprise. Featuring plug & play conversational AI and natural language automation, Hyro enables large organizations to streamline their processes and messaging across their most valuable platforms, services and channels—including call centers, chat solutions, SMS and more. Say goodbye to rigid intent-based chatbots and voice assistants that constantly break. Hyro’s hybrid approach of knowledge graphs and computational linguistics allows enterprises to instantly adapt their conversational interfaces to ever-changing data, automating all enterprise-wide communications on one platform.

Headquartered in New York, Hyro delights clients like Baptist Health, Mercy Health and Rent.com with conversational technologies that are quick to deploy, easy to maintain and simple to scale—conserving vital resources while generating better conversations, more conversions, and revenue-driving insights. Learn more and go adaptive at Hyro.ai.

12:00 PM 1:00 PMFinancial Services Q&A Booth
Wednesday, November 2, 2022
12:00 PM 1:00 PMPolyAI Q&A Booth
Wednesday, November 2, 2022

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.


We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.


Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.


PolyAI was born in the same University of Cambridge lab that pioneered speech recognition. Together, we have published over 200 papers which have been cited over 12,000 times, and registered 6 patents with 3 more pending. PolyAI has previously been recognized by Gartner as a Cool Vendor in Conversational AI, and by CB Insights in the 2021 AI 100 list. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch.

12:00 PM 1:00 PMVideo Q&A Booth
Wednesday, November 2, 2022
12:00 PM 1:00 PMTwilio Engage Q&A Booth
Wednesday, November 2, 2022
12:00 PM 1:00 PMTrusted Activation Q&A Booth
Wednesday, November 2, 2022
12:00 PM 1:00 PMSpectrum Labs Q&A Booth
Wednesday, November 2, 2022

As the leader in natural language understanding AI, Spectrum Labs scales the coverage and quality of content moderation while reducing costs and with its newest innovation, Healthy Behavior AI, games and apps can now build positive user interactions into their design to drive retention, revenue and engagement by creating more positive user experiences to keep billions of users safe online.

12:00 PM 1:00 PMMux Q&A Booth
Wednesday, November 2, 2022

Mux is a video API platform for on-demand, live, and real-time video, helping developers build amazing video experiences into their products via a simple API.

12:00 PM 1:00 PMSIGNAL TV Post Show - Day 1
Wednesday, November 2, 2022
12:00 PM 3:30 PM5 messaging apps in 30 minutes with CodeExchange and Quick Deploy
Wednesday, November 2, 2022

CodeExchange Quick Deploys are the easiest way to get up and running with common Twilio use cases. Join Chris and Dominik as they show you how simple it is to deploy messaging apps directly to Twilio's serverless infrastrure, Twilio Functions.

12:30 PM 1:00 PMTwilio and Courier's adventure beyond SMS
Wednesday, November 2, 2022

Your application generates a lot of events. Courier can simplify the process of notifying appropriate people when these events happen. Twilio SMS is just one of the many channels that Courier can send these notification through. Watch this session to learn what Courier can do beyond SMS.

1:00 PM 1:30 PMHow Verify's automatic SMS fraud detection can protect your app from SMS pumping, saving you thousands
Wednesday, November 2, 2022

SMS pumping is a form of telecommunications fraud. Savvy criminals target phone verification forms, artificially requesting thousands of SMS messages via automation. This inflated traffic to your app has the potential to increase your cost. In this session, you'll learn more detail about what SMS pumping is, how fraudsters profit from this tactic and how it compares to similar telecommunications fraud schemes like IRSF. Discover how to automatically protect your app and streamline your phone verification workflow by deploying Twilio Verify's automatic SMS fraud detection.

1:30 PM 2:00 PMHow Retail and Ecommerce Leaders are Creating Lasting Customer Relationships With First-Party Data
Wednesday, November 2, 2022
1:30 PM 2:20 PMBattlesnake: fall league quarterfinals
Wednesday, November 2, 2022

Four snakes enter, but only one survives in Battlesnake—a multiplayer coding game where your code is your controller. The Fall League competition quarter-finals will be shoutcasted live on Twitch.

2:00 PM 3:30 PMHow Allergan Aesthetics launched its Allē loyalty program to inspire customer confidence with smart, data-driven, engagement
Wednesday, November 2, 2022

More than 57% of business leaders say their company is currently spending money on ineffective tools. In the current market climate, brands need to make smart decisions with regards to what technology to use to maximize profitability and customer loyalty. Join us in a conversation with Christine Li, Director of Marketing Technology at Allergan Aesthetics to learn how by moving to a direct to consumer engagement model, they re-invigorated brand engagement and ROI by activating the power of their CDP to win the loyalty of their patients.

2:30 PM 3:15 PMThe future of digital marketing: Increasing returns and lowering costs with first-party data
Wednesday, November 2, 2022

Modern marketing depends on a steady stream of accurate, complete, and timely data. At the same time, the decline of third-party cookies has shifted marketers’ focus to first-party data. Now, more than ever, consumer preferences and regulatory requirements are challenging the standards of customer identity, targeting, and campaign measurement.

Join us for a fireside chat to learn more about how Meta is approaching the future of digital marketing – helping advertisers leverage their first-party data, and customer data platforms, to lower acquisition costs and increase returns on ad spend.

2:30 PM 3:20 PMTurning interactions into relationships: How to build trust and win with high touch relationship management
Wednesday, November 2, 2022
3:30 PM 4:20 PMAll riff, no chops? Lessons from American Jazz on vision, discipline, and bravery
Wednesday, November 2, 2022
4:30 PM 5:20 PMFinancial Services Q&A Booth
Wednesday, November 2, 2022
6:30 PM 7:30 PMEmail Q&A Booth
Wednesday, November 2, 2022
6:30 PM 7:30 PMTwilio Segment Q&A Booth
Wednesday, November 2, 2022
6:30 PM 7:30 PMMessaging Q&A Booth
Wednesday, November 2, 2022
6:30 PM 7:30 PMTrusted Activation Q&A Booth
Wednesday, November 2, 2022
6:30 PM 7:30 PMRetail Q&A Booth
Wednesday, November 2, 2022
6:30 PM 7:30 PMVisit Community Hall & join a live Q&A
Wednesday, November 2, 2022

Join us in the community hall to interact live with Twilio product experts and partners. Listen in on the conversation on join on screen to chat live!

6:30 PM 7:30 PMFlex Q&A Booth
Wednesday, November 2, 2022
6:30 PM 7:30 PMSIGNAL TV APJ day 1 pre-show
Wednesday, November 2, 2022

Join Twilio Developer Evangelists with celebrating SIGNAL Day1. Our APJ-based Evangelists, KK Gan and Daizen Ikehara, are going to walk through the event with you, and what you can expect for the next 2 days!

7:00 PM 7:30 PMVision keynote
Wednesday, November 2, 2022

At a time when the cost and complexity to find, reach and keep customers is harder than ever before, every business leader is thinking about how to build a more profitable, durable business. Join Twilio’s leadership, as well as special guests and customer speakers, to hear how companies are succeeding in the current environment by reducing acquisition costs and creating happy, repeat customers with Twilio.

7:30 PM 8:30 PMVision keynote
Wednesday, November 2, 2022

At a time when the cost and complexity to find, reach and keep customers is harder than ever before, every business leader is thinking about how to build a more profitable, durable business. Join Twilio’s leadership, as well as special guests and customer speakers, to hear how companies are succeeding in the current environment by reducing acquisition costs and creating happy, repeat customers with Twilio.

7:30 PM 8:30 PMHow Veronica Beard moved to first-party data, reduced CAC by 20%, and stopped worrying about cookies
Wednesday, November 2, 2022

At the start of the COVID pandemic, luxury retailer Veronica Beard found themselves in need of a customer data platform that could support online and offline interactions, as well as tie together data across its many customer touchpoints. Powered by Twilio Segment 1st-party data, they elevated paid social, turning it from a place where they sold markdowns to the channel with the best lifetime value customers. In this session, you’ll learn how Segment enabled Veronica Beard to build their “omni-customer” approach across online and in-person touchpoints, future-proof their customer acquisition to avoid issues with third-party tracking cookies, and employ a strategy of incrementality – to make their ad budgets hyper-efficient and value-added.

8:35 PM 8:50 PMSeamless onboarding conversion with Twilio Verify
Wednesday, November 2, 2022

In this session, you’ll uncover how to leverage user verification technology to increase conversions and lower the overall cost of acquisition. Twilio Verify is modernizing the onboarding and authentication experience with an out-of-the-box, purpose-built API. Hear how Duolingo has used Verify in its onboarding flow to further its goal of making language learning a social experience. Standard authentication methods are not generally built to be “customer first”. Discover how Verify’s new solution, Silent Network Authentication (SNA) works to confirm phone number possession without interrupting the user flow. Learn to protect yourself from costly bot attacks with Automatic SMS Fraud Detection.

8:35 PM 8:50 PMDoes my cat have COVID?
Wednesday, November 2, 2022

In this session, you’ll learn how Healthdirect used Twilio Flex and programmable messaging to create a reliable information hub in under three weeks, and designed it to scale with the ever-changing need for information. Australia’s virtual public health information service, Healthdirect, became a support pillar to the nation during the COVID-19 pandemic. Their network of national call centers and integrated communication tools became vital to gathering and conveying clinical insights, vaccine campaigns, and answers to never-before-asked questions. Powering the national COVID helpline was critical to the Australian government’s early COVID response. Healthdirect helped draw up a blueprint for dealing with future pandemic situations.

8:35 PM 8:50 PMHow two D2C leaders use Segment: Univision’s streaming service launch, and ZALORA’s 400+ analytics experiments per year
Wednesday, November 2, 2022

Univision is the largest US broadcaster of Spanish-language content, reaching 97% of Hispanic households. And, ZALORA–part of the $1.6B Global Fashion Group–is the premier online destination for everything fashion across Southeast Asia. These two very different companies have both leveraged Twilio Segment to improve their Direct-to-Consumer (D2C) business models. In this session, you’ll learn how ZALORA created a data-driven culture rooted in analytics and experimentation. And, how Univision used their first-party customer data to launch a new streaming video service and efficiently acquire subscribers. Whether you're a digital-native business or looking to add a D2C model as part of a digital transformation, this session is for you.

8:35 PM 8:50 PMJump-start your success as a messaging ISV
Wednesday, November 2, 2022

Learn how successful messaging ISVs have built and scaled quickly on Twilio - capitalizing on the market's need for better customer engagement. In this session, leaders from Button, Community, and Emotive will share lessons learned from scaling, opportunities to deliver better marketing, and their stories surrounding navigating an evolving messaging ecosystem.

8:55 PM 9:25 PMResponsible growth and the future of authentication
Wednesday, November 2, 2022

New technologies must drive growth and delight customers with engaging experiences. Disrupting the experience with security friction can drive users away. Balancing a new technology with secure onboarding and authentication is a delicate balance. It takes a “customer-first” but responsible approach. Responsible growth reduces friction for those presenting little risk, while high risk users are met with more challenges. In this session, you’ll learn what it means to grow responsibly, mitigate risk, and how it can be done now. Discover the view of the future with silent authentication and beyond.

8:55 PM 9:25 PMThe future of the inbox: according to the gatekeepers
Wednesday, November 2, 2022

Email is a proven communication channel; a crucial component of how the world connected and supported one another during the COVID lockdowns of 2020 and continues to play a major role in our new reality. However, today’s inbox is a far cry from just a decade ago. The new inbox has better security, is closer to a real-time channel than ever before, and is poised for more engaging experiences looming on the horizon. Our panel of experts will illuminate how their companies are molding the future of email and how senders can take advantage of emerging standards and technologies to increase brand awareness and improve the security of their email communications.

8:55 PM 9:25 PM3 essential customer engagement plays to deliver the dream in retail
Wednesday, November 2, 2022

The customer engagement challenges that brands face today are often common issues with relatively simple solutions. Prepare yourself to face down these challenges, and get ready to supercharge your customer experience. Set yourself up to engage any customer, over any channel, at any time.

In this session, we’ll reveal three essential steps that every retailer should take to resolve their biggest customer engagement challenges in the most expedient way possible. Discover how you can amplify your strategy by following our “go further tactics”, which are building blocks to scaling, and hyper-personalising your customer experience.

8:55 PM 9:25 PMEngaging communities for good: a conversation with George and Amal Clooney
Wednesday, November 2, 2022

Join Twilio’s Chief Operating Officer, Khozema Shipchandler, in a discussion with celebrated actor and filmmaker, George Clooney, and esteemed human rights lawyer, Amal Clooney. The award-winning pair will discuss their respective careers and successes, share advice on how to engage communities for good and dive into their work with the Clooney Foundation.

9:30 PM 10:15 PMEngaging communities for good: a conversation with George and Amal Clooney
Wednesday, November 2, 2022

Join Twilio’s Chief Operating Officer, Khozema Shipchandler, in a discussion with celebrated actor and filmmaker, George Clooney, and esteemed human rights lawyer, Amal Clooney. The award-winning pair will discuss their respective careers and successes, share advice on how to engage communities for good and dive into their work with the Clooney Foundation.

9:30 PM 10:15 PMFireside chat with Twilio Champions day 1
Wednesday, November 2, 2022

The Twilio APJ Developer Evangelism team welcomes the champion(s) from the region and will chat about the Day1 of SIGNAL. We will also discuss how we can support fellow developers via community actions, and preview discussions of Champions 2.0 program.

10:15 PM 10:50 PMSIGNAL TV day 2 kickoff
Thursday, November 3, 2022

Join our SIGNAL TV hosts as they kick off Day 2 of SIGNAL TV!

7:00 AM 7:30 AMSpectrum Labs Q&A Booth
Thursday, November 3, 2022

As the leader in natural language understanding AI, Spectrum Labs scales the coverage and quality of content moderation while reducing costs and with its newest innovation, Healthy Behavior AI, games and apps can now build positive user interactions into their design to drive retention, revenue and engagement by creating more positive user experiences to keep billions of users safe online.

7:00 AM 8:00 AMVisit Community Hall & join a live Q&A
Thursday, November 3, 2022

Join us in the community hall to interact live with Twilio product experts and partners. Listen in on the conversation on join on screen to chat live!

7:00 AM 8:00 AMTwilio Engage Q&A Booth
Thursday, November 3, 2022
7:00 AM 8:00 AMMessaging Q&A Booth
Thursday, November 3, 2022
7:00 AM 8:00 AMPublic Sector Q&A Booth
Thursday, November 3, 2022
7:00 AM 8:00 AMFinancial Services Q&A Booth
Thursday, November 3, 2022
7:00 AM 8:00 AMFlex Q&A Booth
Thursday, November 3, 2022
7:00 AM 8:00 AMTerazo Q&A Booth
Thursday, November 3, 2022

Terazo is a solutions-oriented, software development, data engineering, and managed services firm. As a Twilio Gold Partner, with over 50 successful engagements, the Terazo team speeds the implementation and ROI realization for Twilio clients in the HLS, FinServ, Retail, and HigherEd verticals. Terazo is a top-six Global Flex integration partner offering solution architecture and engineering to realize new business value through enhanced customer engagement and connected systems. Terazo is based in Richmond, VA with operations in EMEA, Latam, UKI, and India.

Learn more at www.terazo.com

7:00 AM 8:00 AMCourier Q&A Booth
Thursday, November 3, 2022

Courier, the leading intelligent notification infrastructure, allows product teams to deliver delightful user experiences while removing the burden of building and maintaining a notification system. Product notifications powered by Courier drive better user engagement and retention while reducing time to market and engineering complexity.

7:00 AM 8:00 AMFrontline Q&A Booth
Thursday, November 3, 2022
7:00 AM 8:00 AMEmail Q&A Booth
Thursday, November 3, 2022
7:00 AM 8:00 AMHyro Q&A Booth
Thursday, November 3, 2022

Hyro is the #1 Adaptive Communications Platform for enterprise. Featuring plug & play conversational AI and natural language automation, Hyro enables large organizations to streamline their processes and messaging across their most valuable platforms, services and channels—including call centers, chat solutions, SMS and more. Say goodbye to rigid intent-based chatbots and voice assistants that constantly break. Hyro’s hybrid approach of knowledge graphs and computational linguistics allows enterprises to instantly adapt their conversational interfaces to ever-changing data, automating all enterprise-wide communications on one platform.

Headquartered in New York, Hyro delights clients like Baptist Health, Mercy Health and Rent.com with conversational technologies that are quick to deploy, easy to maintain and simple to scale—conserving vital resources while generating better conversations, more conversions, and revenue-driving insights. Learn more and go adaptive at Hyro.ai.

7:00 AM 8:00 AMParadox Q&A Booth
Thursday, November 3, 2022

Launched in 2016, Paradox is building the world's leading conversational recruiting software to drive automation with a human touch. Serving global clients with hiring needs across high-volume hourly and high-skilled professional roles, Paradox's conversational assistant Olivia does the work talent teams don't have time for — streamlining tasks like text-to-apply, screening, interview scheduling, and more through fast, easy, mobile-first interactions.

In just five years, the Scottsdale-based startup has earned the trust of the world's largest employers — including Unilever, McDonald's, General Motors, FedEx Ground, CVS Health, and Lowe's — and won numerous awards, including Human Resource Executive's Best HR Product of 2019, 2021, and 2022; and consecutive honors in 2020 and 2021 as one of Forbes Top Startup Employers. The company acquired Traitify, the world's fastest personality assessment, in August 2021, was recently ranked the fastest growing company in HR Tech by the Deloitte Fast 500, and has been named to the Inc. 5000 two years in a row. To learn more about Paradox's product, visit www.paradox.ai. To explore open opportunities on its team, visit careers.paradox.ai

7:00 AM 8:00 AMIoT Q&A Booth
Thursday, November 3, 2022
7:00 AM 8:00 AMArtera (Well Health) Q&A Booth
Thursday, November 3, 2022

Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. Helping over 500 healthcare organizations and 40 million patients annually, Artera is dedicated to fostering deeper connections between patients and their healthcare teams and, ultimately, redefining the patient experience to one that is both personalized and frictionless.

7:00 AM 8:00 AMTreble.ai Q&A Booth
Thursday, November 3, 2022

Treble.ai helps marketers effectively engage with their mobile-first customers worldwide, allowing them to easily reach out to their users wherever they are.


Our solution empowers businesses to automate their marketing processes and connect WhatsApp with systems like HubSpot and Google Sheets, saving time and enabling a more strategic view of acquisition, engagement, and retention actions.


Supported by global investors like YCombinator and Twilio Ventures, and chosen as one of 2022’s top companies, we are a laser-focused global team thriving on making you get the most out of the leading messaging app in the world.

7:00 AM 8:00 AMTwilio Segment Q&A Booth
Thursday, November 3, 2022
7:00 AM 8:00 AMHealth Life Sciences Q&A Booth
Thursday, November 3, 2022
7:00 AM 8:00 AMKrisp Q&A Booth
Thursday, November 3, 2022

Krisp is a global software company that develops disruptive, AI-powered audio technologies to enable people to communicate with Clarity and Confidence. Today, Krisp supports more than 150 million users across the world and is canceling noise from 80 billion minutes of conversations every month. Krisp helps thousands of

Enterprises, Contact Centers, and BPOs to elevate their business-critical and customer- facing voice communications.

Krisp's customers include companies such as JPMorgan Chase, Teleperformance, Sitel, Transcom, Concentrix, Startek, and many others.

7:00 AM 8:00 AMCommunity.com Q&A Booth
Thursday, November 3, 2022

Community is the SMS marketing platform that connects

businesses, brands, political & public figures, creators,

musicians, celebrities, and more, to their audiences at

scale.


Founded in 2019 by Matthew Peltier and Josh

Rosenheck, Community gives each Leader a unique 10-

digit phone number to share with their audience, giving

the authentic experience of texting with a friend.


Today, the company is led by Diankha Linear, CEO and

President, who oversees its expansion to welcome the

most innovative Fortune 500 and Enterprise companies

onto the platform. Matthew Peltier serves as

Community’s co-founder and Chief Innovation Officer and

Josh Rosenheck as co-founder and Chief Product Officer.

7:00 AM 8:00 AMVoice Q&A Booth
Thursday, November 3, 2022
7:00 AM 8:00 AMTrusted Activation Q&A Booth
Thursday, November 3, 2022
7:00 AM 8:00 AMMux Q&A Booth
Thursday, November 3, 2022

Mux is a video API platform for on-demand, live, and real-time video, helping developers build amazing video experiences into their products via a simple API.

7:00 AM 8:00 AMVideo Q&A Booth
Thursday, November 3, 2022
7:00 AM 8:00 AMRetail Q&A Booth
Thursday, November 3, 2022
7:00 AM 8:00 AMHow Zing leveraged Twilio Studio to process over 1 million urgent WhatsApp messages per day for the Norwegian Refugee Council
Thursday, November 3, 2022

Handling millions of urgent messages per day is a feat of epic proportions. The Norwegian Refugee Council (NRC) was faced with such a feat during the mass displacement of Ukrainian people during the 2022 Russia/Ukrain conflict. Discover just how Zing was able to support the NRS by using Twilio Studio to build and deploy flows that enabled the NRC to rapidly rise to the occasion. In this session, you’ll learn how Zing scaled a Studio flow to handle over 1.6 million incoming WhatsApp messages per day, continuing to provide vital support to 13 million displaced Ukrainians who were fleeing their homes.

7:30 AM 8:00 AMHow Douglas and Tovala are shaping next-gen B2C customer engagement
Thursday, November 3, 2022

Douglas is transitioning from a chain of brick and mortar stores to Europe’s leading online beauty and health platform. Douglas had to reinvent, and left behind a legacy tech stack to get where they want to be: engaging the right user with the right message at the right time. Tovala designed a revolutionary meal experience: restaurant quality meals which cook themselves at home, giving consumers back valuable time. Their success story is built on Twilio solutions including Segment, IoT, messaging, and short codes. In this session, you’ll learn how these two B2C organizations scaled by partnering with Twilio to design a next generation customer engagement experience that combines customer data, connectivity, and messaging.

8:00 AM Modernizing and digitalizing UnionBank's customer experience
Thursday, November 3, 2022

In this session, you’ll learn about UnionBank’s journey to transform banking in The Philippines. UnionBank is forging a path in their region, using emerging technology to create financial solutions. Becoming a FinTech first and a bank second, UnionBank is putting their customer at the forefront of all of their planning, and solving for customer needs. In this session, you’ll learn about UnionBank’s journey to transform banking in The Philippines.

8:00 AM 3 ingredients for marketers to unlock efficient growth: from acquisition to retention
Thursday, November 3, 2022

Creating loyal customer advocates is key for brands looking to decrease customer acquisition cost and improve retention. Twilio Segment has powered lasting customer relationships for thousands of companies like Vacasa, Domino’s, and Stylepit. According to Twilio’s 2022 State of Customer Engagement Report, investment in digital customer engagement increased revenue by 70% on average. Innovative marketing organizations recognize the importance of a data-driven, connected customer engagement strategy and the powerful effect these factors have on lowering acquisition costs and increasing retention. As marketers experience even more challenges with rising customer acquisition costs, it’s critical to use real-time data, a holistic customer journey, and the right messaging channels to engage customers in meaningful ways. In this session, you’ll learn about: The importance of using a CDP for real-time data activation How to unlock the power of customer data across your connected customer journey How leading consumer brands are building world-class personalized experiences

8:00 AM Why Toyota Connected moved its response call center platform to Twilio Flex
Thursday, November 3, 2022

When a Toyota or Lexus customer seeks emergency roadside or medical assistance, it is imperative that a Response Specialist is there to help. Toyota Connected integrated Twilio Flex with their vehicle telematics platform to provide a reliable network of Response Specialists. This move provided Toyota Connected with a highly available Call Routing Infrastructure (CRI) and an improved Call Center experience. This session will dive into the Toyota Connected Call Center Safety and Response use cases. You’ll learn what motivated Toyota Connected to migrate their call center to Twilio Flex and get in-depth insights into their journey..

8:00 AM Don’t lose valuable business context when the call leaves your app
Thursday, November 3, 2022

When customers are bounced out of your website or app to seek additional support, efficiency is lost reestablishing identity and context. Everyone’s time is wasted and frustration builds. Personalizing these interactions is a challenge. This session will show you how to leverage integrated voice conversations to turn website “window shoppers” into engaged customers. With voice calling built right into your app, customers have easier access to high-level support or sales. They are left feeling empowered to seek solutions in less time, with fewer barriers. Adding click-to-call and voice calling to your website can be done in as little as 15 minutes- and carries the potential to automate efficiency and boost user experience.

8:00 AM Email deliverability
Thursday, November 3, 2022

Learn how to leverage Twilio SendGrid Webhooks and APIs to improve email deliverability and customer engagement. We will delve into our Twilio SendGrid Email Validation API, Contacts & Lists API and Event Webhook.

8:00 AM Driving conversions with WhatsApp with Magazine Luiza
Thursday, November 3, 2022

Magazine Luiza is one of the largest retailers in Latin America and an early e-commerce pioneer. Magalu, as it’s commonly known, has set growth goals and developed a creative strategy to meet those goals using the global reach of the WhatsApp Business Platform. Learn how Magalu is aiming to increase their ad spend ROI and grow onboarding conversion rates using Twilio’s programmable messaging to create Click to WhatsApp ads.

8:00 AM The future of virtual events is powered by Twilio
Thursday, November 3, 2022

The cost of attending in-person events has skyrocketed. Virtual events have the power to reach a vast audience in a cost effective way. However, brands need to innovate as they create virtual experiences to excite, attract, and retain remote audiences. In this session, you'll learn why Twilio Live and Programmable Video provide the building blocks to unlock the developer creativity that the industry needs.

8:00 AM The state of CDP: how Staples Canada rebuilt their stack to optimize spend and unlock massive revenue growth
Thursday, November 3, 2022

In this session, experts at Staples Canada and Twilio Segment will discuss how the tech landscape has evolved, and companies have gone from implementing martech solutions, to CDPs as a core element of the tech stack. Staples Canada serves 90% of small businesses via ecommerce and 300+ retail locations. Several years ago, they found themselves wrestling with legacy, monolithic software. They couldn't build a unified view of the customer, or connect online and offline experiences. Today Segment has helped them drive millions of dollars in incremental revenue via more efficient return on ad spend and personalized messaging. And, they’ve integrated Segment at the core of their stack, where it has unlocked new, mission-critical revenue streams.

8:00 AM The future of the patient experience
Thursday, November 3, 2022

Today, consumers are conditioned to expect highly-personalized experiences - thanks to the amazing customer service experiences in industries like retail, entertainment and so on. Healthcare should be no different. But it lags.. COVID-19 accelerated the adoption of digital health tools in healthcare. Providers now have the tech to deliver personalized, frictionless communications experiences. The patient experience will radically transform in the coming years. How we communicate/engage with patients will be at the forefront of this change. Artera, formerly WELL Health, (Twilio partner & Twilio Ventures Project) with providers, is forging new territory in this space. Whether it’s building, buying or partnering, we're helping providers redefine the patient experience.

8:00 AM The virtuous cycle of customer engagement
Thursday, November 3, 2022

Customer lifetime value is earned, not given. Delivering personalized, data-driven experiences at every stage of a customer’s journey results in loyalty, trust, and repeat sales. This increased engagement leads to deeper understanding of your customers, for personalization that gets better and better. It’s a virtuous cycle. But do you have the required elements to make it happen?

Join us as we take you through this virtuous cycle, as we illustrate how you can use Twilio solutions to drive greater customer lifetime value. Then, come along for a ride in Owl Car, a technology-forward auto manufacturer, as we take you through an impactful demonstration illustrating how Owl Car delivers on the virtuous cycle using Twilio Flex and Segment, integrated with best-in-class technologies like Google CCAI and Salesforce. This compelling story features an Owl Car customer, Geoff Lawsen, and shows the engagement strategies Owl Car uses to earn 12 years of his loyalty and trust.

8:00 AM How product and marketing teams at Glassdoor align to drive engagement
Thursday, November 3, 2022

Glassdoor’s mission is to help people everywhere find a job and a company that they love. This end goal can lead to some unique KPIs. In this session, Nicole Fisher, Sr. Engagement Marketing Manager, and Phil Mansour, Sr. Product Marketing Manager of Engagement from Glassdoor will discuss how they fulfill these KPIs with email engagement built on Twilio’s SendGrid Email API. You’ll discover how Glassdoor’s marketing and product teams partnered to build creative communication strategies that drive key business outcomes.

8:00 AM Scaling 211 life-saving services with Twilio to support local communities
Thursday, November 3, 2022

During the height of the pandemic, the volume of 2-1-1 calls was up 200%. Dialing 2-1-1 connects callers with lifesaving local assistance for substance abuse, mental health, services for the elderly and the disabled, financial assistance, and health in multiple languages. Hear from United Way Metro Chicago and Maryland 211 on how they are scaling their services and integrating accessible channels to meet increased demand. Learn how they worked with Gold SI Partner, Terazo, to integrate many of Twilio’s powerful features including intelligent call routing, multilingual language assistance, voice and text-based services for critical community services. They’ll share how organizations of any size and tech capacity can work with a partner to do the same.

8:00 AM How the state of Virginia uses an omnichannel approach to deliver public service
Thursday, November 3, 2022

Virginia’s Department of Health is embarking on a journey to re-imagine how public health accomplishes its goals. The aim is to optimize how traditional public health entities work together as a network of partners. In this session, the CIO of the VA Department of Health will discuss how they have partnered with Twilio to establish digital engagement with Virginia’s citizens. Learn how hey plan to deliver modern public services in a more effective and efficient way.

8:00 AM Scam likely! Or, how do I get my customers to answer my calls?
Thursday, November 3, 2022

In 2020, there were 48.9 billion robocalls in the United States, leading to an erosion of trust in the telephone network and a decline in call answer rates from unknown numbers. In this session, you’ll discover the benefits of using the Twilio Trust Hub, and hear how using SHAKEN/STIR caller ID attestation and CNAM registration can improve call answer rates. Learn how Voice Insights can give you a complete picture of your call performance, and listen in as we give you a glimpse of what the future holds, including Branded Calling.

8:00 AM How IBM used Twilio Segment to improve adoption, retention, and churn across 200 products
Thursday, November 3, 2022

IBM has led the tech sector for as long as there's been one. Imagine all the work a company does to build and bring to market a single product, and then multiply that across more than 200, each with its own engineering team, product managers, customer journey, user personas, pricing model, etc. It’s a million moving parts. In this session, you’ll meet an IBM Data Platform Manager whose team has guided hundreds of products through instrumentation using Twilio Segment. You’ll find out how they started with the goal of better business outcomes, and ended up building a data layer that improved cross-functional collaboration in the development of their own products. And you’ll learn how it helped them improve adoption retention, and churn.

8:00 AM Discover how Vista doubled customer conversions using Twilio Segment
Thursday, November 3, 2022

Vista’s North Star is to become the design and marketing partner for the world’s small businesses. However, the company faced headwinds such as being known as a business card printing business only, its own legacy infrastructure, and inefficient marketing spend. To combat this, Vista pivoted away from a single product transactional business, to instead focusing on recurring long-term customer relationships. See how Vista is utilizing Twilio Segment to build new, efficient, acquisition and retention strategies, foster a culture of experimentation and truly empower their marketing teams to make data driven decisions - resulting in 2x customer conversion and shortened time to conversion.

8:00 AM Digital transformation of shopping experiences by Isetan Mitsukoshi
Thursday, November 3, 2022

In the spring of 2020, COVID created an abrupt shift in the retail experience forcing many stores to close their brick and mortar locations. Isetan Misukoshi needed to pivot quickly to redesign the shopping experience for their customers. The journey to remote shopping was swift and effective. Through several rounds of active workshop discussions, their digital transformation team developed a mobile app on top of Twilio technologies. Sit in on this session to learn how Isetan Misukoshi built and launched their remote shopping app in just three months, leveraging Twilio Messaging and Video for remote shopping success.

8:00 AM Alexion reaches providers on their preferred messaging channel with Twilio Frontline
Thursday, November 3, 2022

Finding a balance between channels, compliance and user experience is critical to build trusted relationships with healthcare providers (HCP's) today. This session will explore how Alexion Pharmaceuticals, AstraZeneca's Rare Disease Unit, integrated Twilio Frontline with their engagement portal and system of record. This provided sales representatives with a single application to hold compliant, context-driven conversations with HCP's over the messaging channels they prefer.

8:00 AM Twilio for healthcare: building the next generation virtual care platform
Thursday, November 3, 2022

In the first quarter of 2020, there was a 50% increase in telehealth visits when compared to the previous quarter. Two years later, we are still seeing continued interest in telehealth as a modality of care. Although the initial telehealth offerings by many providers met the critical need of the moment, they lacked clear vision regarding things such as security, HIPAA-compliance and user experience. In this session, we’ll explore the reasons why healthcare organizations are choosing to build their own telehealth platforms to differentiate the care they provide. We’ll discuss the many ways Twilio APIs can support the creation and seamless management of these customized platforms.

8:00 AM Twilio Lookup: take an intelligent approach to onboarding and beyond
Thursday, November 3, 2022

Mobile devices are key to consumers’ digital lives. Signals associated with mobile numbers- identifying SIM swap, suspicious VolP sign-up, or sign-ups with line types that impact SMS delivery- are often left out of the equation when analyzing a user. These signals are critical, not only for mitigating fraud, but improving messaging conversion and reducing onboarding friction. Making the onboarding experience easy is key to the flow of engagement, but it’s necessary to verify the users signing up for your platform. In this session, learn how simple it can be to deploy and scale the Twilio Lookup API. Discover how its mobile intelligence signals can lead to better user experiences, and a better overall understanding of your users.

8:00 AM Scaling with Messaging
Thursday, November 3, 2022

The Message API will get you very far, but when it comes to scale, it's helpful to take a step back and think through some best practices. In this talk we'll walk through things you should consider, and provide guidance for how you can take your applications to the next level.

8:00 AM Scaling with Segment
Thursday, November 3, 2022

You may ask yourself – what does a CDP have to do with developers? It’s pretty simple – you get to spend less time managing ETLs, and more time focusing on core products and customer experiences. Join us for a Superclass to explore how Segment can help support your engineering organization as it scales - ultimately lowering costs with first-party data your teams can trust.

8:00 AM How the IFRC used Twilio SMS and WhatsApp to scale crucial humanitarian aid during the Ukraine crisis
Thursday, November 3, 2022

As the world’s largest humanitarian network, the International Federation of Red Cross and Red Crescent Societies (IFRC) needs streamlined solutions to power critical support services across its global programs. From leveraging WhatsApp and SMS to provide cash assistance in Ukraine, to their direct communications with people affected in the Netherlands, the IFRC network has been able to customize solutions to each of their programs. In this session, you’ll hear about IFRC’s utilization of Twilio’s various digital communication channels, and how you can quickly and efficiently build the solutions that support your organization.

8:00 AM The future of virtual events is powered by Twilio
Thursday, November 3, 2022

The cost of attending in-person events has skyrocketed. Virtual events have the power to reach a vast audience in a cost effective way. However, brands need to innovate as they create virtual experiences to excite, attract, and retain remote audiences. In this session, you'll learn why Twilio Live and Programmable Video provide the building blocks to unlock the developer creativity that the industry needs.

8:00 AM 8:15 AMAlexion reaches providers on their preferred messaging channel with Twilio Frontline
Thursday, November 3, 2022

Finding a balance between channels, compliance and user experience is critical to build trusted relationships with healthcare providers (HCP's) today. This session will explore how Alexion Pharmaceuticals, AstraZeneca's Rare Disease Unit, integrated Twilio Frontline with their engagement portal and system of record. This provided sales representatives with a single application to hold compliant, context-driven conversations with HCP's over the messaging channels they prefer.

8:00 AM 8:15 AMAlexion reaches providers on their preferred messaging channel with Twilio Frontline
Thursday, November 3, 2022

Finding a balance between channels, compliance and user experience is critical to build trusted relationships with healthcare providers (HCP's) today. This session will explore how Alexion Pharmaceuticals, AstraZeneca's Rare Disease Unit, integrated Twilio Frontline with their engagement portal and system of record. This provided sales representatives with a single application to hold compliant, context-driven conversations with HCP's over the messaging channels they prefer.

8:00 AM 8:15 AMModernizing and digitalizing UnionBank's customer experience
Thursday, November 3, 2022

In this session, you’ll learn about UnionBank’s journey to transform banking in The Philippines. UnionBank is forging a path in their region, using emerging technology to create financial solutions. Becoming a FinTech first and a bank second, UnionBank is putting their customer at the forefront of all of their planning, and solving for customer needs. In this session, you’ll learn about UnionBank’s journey to transform banking in The Philippines.

8:00 AM 8:15 AMModernizing and digitalizing UnionBank's customer experience
Thursday, November 3, 2022

In this session, you’ll learn about UnionBank’s journey to transform banking in The Philippines. UnionBank is forging a path in their region, using emerging technology to create financial solutions. Becoming a FinTech first and a bank second, UnionBank is putting their customer at the forefront of all of their planning, and solving for customer needs. In this session, you’ll learn about UnionBank’s journey to transform banking in The Philippines.

8:00 AM 8:15 AMHow the IFRC used Twilio SMS and WhatsApp to scale crucial humanitarian aid during the Ukraine crisis
Thursday, November 3, 2022

As the world’s largest humanitarian network, the International Federation of Red Cross and Red Crescent Societies (IFRC) needs streamlined solutions to power critical support services across its global programs. From leveraging WhatsApp and SMS to provide cash assistance in Ukraine, to their direct communications with people affected in the Netherlands, the IFRC network has been able to customize solutions to each of their programs. In this session, you’ll hear about IFRC’s utilization of Twilio’s various digital communication channels, and how you can quickly and efficiently build the solutions that support your organization.

8:00 AM 8:15 AMThe future of virtual events is powered by Twilio
Thursday, November 3, 2022

The cost of attending in-person events has skyrocketed. Virtual events have the power to reach a vast audience in a cost effective way. However, brands need to innovate as they create virtual experiences to excite, attract, and retain remote audiences. In this session, you'll learn why Twilio Live and Programmable Video provide the building blocks to unlock the developer creativity that the industry needs.

8:00 AM 8:15 AMHow the IFRC used Twilio SMS and WhatsApp to scale crucial humanitarian aid during the Ukraine crisis
Thursday, November 3, 2022

As the world’s largest humanitarian network, the International Federation of Red Cross and Red Crescent Societies (IFRC) needs streamlined solutions to power critical support services across its global programs. From leveraging WhatsApp and SMS to provide cash assistance in Ukraine, to their direct communications with people affected in the Netherlands, the IFRC network has been able to customize solutions to each of their programs. In this session, you’ll hear about IFRC’s utilization of Twilio’s various digital communication channels, and how you can quickly and efficiently build the solutions that support your organization.

8:00 AM 8:15 AMTwilio CLI 101+: how to skip the browser, and save time executing select Twilio tasks using just the terminal
Thursday, November 3, 2022

Streamlining to-do lists is always an end-goal. Developers are using Twilio CLI to accomplish everyday tasks right in their terminal, without the need to visit the Twilio console in their browser. In this session, you'll learn how to save time while building, deploying, and maintaining your Twilio applications.

8:00 AM 8:30 AMDriving conversions with WhatsApp with Magazine Luiza
Thursday, November 3, 2022

Magazine Luiza is one of the largest retailers in Latin America and an early e-commerce pioneer. Magalu, as it’s commonly known, has set growth goals and developed a creative strategy to meet those goals using the global reach of the WhatsApp Business Platform. Learn how Magalu is aiming to increase their ad spend ROI and grow onboarding conversion rates using Twilio’s programmable messaging to create Click to WhatsApp ads.

8:00 AM 8:30 AMDriving conversions with WhatsApp with Magazine Luiza
Thursday, November 3, 2022

Magazine Luiza is one of the largest retailers in Latin America and an early e-commerce pioneer. Magalu, as it’s commonly known, has set growth goals and developed a creative strategy to meet those goals using the global reach of the WhatsApp Business Platform. Learn how Magalu is aiming to increase their ad spend ROI and grow onboarding conversion rates using Twilio’s programmable messaging to create Click to WhatsApp ads.

8:00 AM 8:30 AMEmail deliverability
Thursday, November 3, 2022

Learn how to leverage Twilio SendGrid Webhooks and APIs to improve email deliverability and customer engagement. We will delve into our Twilio SendGrid Email Validation API, Contacts & Lists API and Event Webhook.

8:00 AM 8:40 AMEmail deliverability
Thursday, November 3, 2022

Learn how to leverage Twilio SendGrid Webhooks and APIs to improve email deliverability and customer engagement. We will delve into our Twilio SendGrid Email Validation API, Contacts & Lists API and Event Webhook.

8:00 AM 8:40 AMScam likely! Or, how do I get my customers to answer my calls?
Thursday, November 3, 2022

In 2020, there were 48.9 billion robocalls in the United States, leading to an erosion of trust in the telephone network and a decline in call answer rates from unknown numbers. In this session, you’ll discover the benefits of using the Twilio Trust Hub, and hear how using SHAKEN/STIR caller ID attestation and CNAM registration can improve call answer rates. Learn how Voice Insights can give you a complete picture of your call performance, and listen in as we give you a glimpse of what the future holds, including Branded Calling.

8:20 AM 8:35 AMThe state of CDP: how Staples Canada rebuilt their stack to optimize spend and unlock massive revenue growth
Thursday, November 3, 2022

In this session, experts at Staples Canada and Twilio Segment will discuss how the tech landscape has evolved, and companies have gone from implementing martech solutions, to CDPs as a core element of the tech stack. Staples Canada serves 90% of small businesses via ecommerce and 300+ retail locations. Several years ago, they found themselves wrestling with legacy, monolithic software. They couldn't build a unified view of the customer, or connect online and offline experiences. Today Segment has helped them drive millions of dollars in incremental revenue via more efficient return on ad spend and personalized messaging. And, they’ve integrated Segment at the core of their stack, where it has unlocked new, mission-critical revenue streams.

8:20 AM 8:35 AMHow IBM used Twilio Segment to improve adoption, retention, and churn across 200 products
Thursday, November 3, 2022

IBM has led the tech sector for as long as there's been one. Imagine all the work a company does to build and bring to market a single product, and then multiply that across more than 200, each with its own engineering team, product managers, customer journey, user personas, pricing model, etc. It’s a million moving parts. In this session, you’ll meet an IBM Data Platform Manager whose team has guided hundreds of products through instrumentation using Twilio Segment. You’ll find out how they started with the goal of better business outcomes, and ended up building a data layer that improved cross-functional collaboration in the development of their own products. And you’ll learn how it helped them improve adoption retention, and churn.

8:20 AM 8:35 AMScam likely! Or, how do I get my customers to answer my calls?
Thursday, November 3, 2022

In 2020, there were 48.9 billion robocalls in the United States, leading to an erosion of trust in the telephone network and a decline in call answer rates from unknown numbers. In this session, you’ll discover the benefits of using the Twilio Trust Hub, and hear how using SHAKEN/STIR caller ID attestation and CNAM registration can improve call answer rates. Learn how Voice Insights can give you a complete picture of your call performance, and listen in as we give you a glimpse of what the future holds, including Branded Calling.

8:20 AM 8:35 AMTwilio for healthcare: building the next generation virtual care platform
Thursday, November 3, 2022

In the first quarter of 2020, there was a 50% increase in telehealth visits when compared to the previous quarter. Two years later, we are still seeing continued interest in telehealth as a modality of care. Although the initial telehealth offerings by many providers met the critical need of the moment, they lacked clear vision regarding things such as security, HIPAA-compliance and user experience. In this session, we’ll explore the reasons why healthcare organizations are choosing to build their own telehealth platforms to differentiate the care they provide. We’ll discuss the many ways Twilio APIs can support the creation and seamless management of these customized platforms.

8:20 AM 8:35 AMHow IBM used Twilio Segment to improve adoption, retention, and churn across 200 products
Thursday, November 3, 2022

IBM has led the tech sector for as long as there's been one. Imagine all the work a company does to build and bring to market a single product, and then multiply that across more than 200, each with its own engineering team, product managers, customer journey, user personas, pricing model, etc. It’s a million moving parts. In this session, you’ll meet an IBM Data Platform Manager whose team has guided hundreds of products through instrumentation using Twilio Segment. You’ll find out how they started with the goal of better business outcomes, and ended up building a data layer that improved cross-functional collaboration in the development of their own products. And you’ll learn how it helped them improve adoption retention, and churn.

8:20 AM 8:35 AMTwilio for healthcare: building the next generation virtual care platform
Thursday, November 3, 2022

In the first quarter of 2020, there was a 50% increase in telehealth visits when compared to the previous quarter. Two years later, we are still seeing continued interest in telehealth as a modality of care. Although the initial telehealth offerings by many providers met the critical need of the moment, they lacked clear vision regarding things such as security, HIPAA-compliance and user experience. In this session, we’ll explore the reasons why healthcare organizations are choosing to build their own telehealth platforms to differentiate the care they provide. We’ll discuss the many ways Twilio APIs can support the creation and seamless management of these customized platforms.

8:20 AM 8:35 AMThe state of CDP: how Staples Canada rebuilt their stack to optimize spend and unlock massive revenue growth
Thursday, November 3, 2022

In this session, experts at Staples Canada and Twilio Segment will discuss how the tech landscape has evolved, and companies have gone from implementing martech solutions, to CDPs as a core element of the tech stack. Staples Canada serves 90% of small businesses via ecommerce and 300+ retail locations. Several years ago, they found themselves wrestling with legacy, monolithic software. They couldn't build a unified view of the customer, or connect online and offline experiences. Today Segment has helped them drive millions of dollars in incremental revenue via more efficient return on ad spend and personalized messaging. And, they’ve integrated Segment at the core of their stack, where it has unlocked new, mission-critical revenue streams.

8:20 AM 8:35 AMLet's build together: open-source experiments with Twilio Labs
Thursday, November 3, 2022

There are always exciting open source technology projects coming to life at Twilio Labs. It's the perfect place for "Doers" who are ready to innovate together. In this session, Twilio developer educator Ricky Holtz will discuss how great tech minds like yours can get involved, make valuable contributions, and discover which ongoing projects could be important to you. We're excited to build together.

8:30 AM 9:00 AMScaling 211 life-saving services with Twilio to support local communities
Thursday, November 3, 2022

During the height of the pandemic, the volume of 2-1-1 calls was up 200%. Dialing 2-1-1 connects callers with lifesaving local assistance for substance abuse, mental health, services for the elderly and the disabled, financial assistance, and health in multiple languages. Hear from United Way Metro Chicago and Maryland 211 on how they are scaling their services and integrating accessible channels to meet increased demand. Learn how they worked with Gold SI Partner, Terazo, to integrate many of Twilio’s powerful features including intelligent call routing, multilingual language assistance, voice and text-based services for critical community services. They’ll share how organizations of any size and tech capacity can work with a partner to do the same.

8:40 AM 8:55 AMHow product and marketing teams at Glassdoor align to drive engagement
Thursday, November 3, 2022

Glassdoor’s mission is to help people everywhere find a job and a company that they love. This end goal can lead to some unique KPIs. In this session, Nicole Fisher, Sr. Engagement Marketing Manager, and Phil Mansour, Sr. Product Marketing Manager of Engagement from Glassdoor will discuss how they fulfill these KPIs with email engagement built on Twilio’s SendGrid Email API. You’ll discover how Glassdoor’s marketing and product teams partnered to build creative communication strategies that drive key business outcomes.

8:40 AM 8:55 AMHow product and marketing teams at Glassdoor align to drive engagement
Thursday, November 3, 2022

Glassdoor’s mission is to help people everywhere find a job and a company that they love. This end goal can lead to some unique KPIs. In this session, Nicole Fisher, Sr. Engagement Marketing Manager, and Phil Mansour, Sr. Product Marketing Manager of Engagement from Glassdoor will discuss how they fulfill these KPIs with email engagement built on Twilio’s SendGrid Email API. You’ll discover how Glassdoor’s marketing and product teams partnered to build creative communication strategies that drive key business outcomes.

8:40 AM 8:55 AMDigital transformation of shopping experiences by Isetan Mitsukoshi
Thursday, November 3, 2022

In the spring of 2020, COVID created an abrupt shift in the retail experience forcing many stores to close their brick and mortar locations. Isetan Misukoshi needed to pivot quickly to redesign the shopping experience for their customers. The journey to remote shopping was swift and effective. Through several rounds of active workshop discussions, their digital transformation team developed a mobile app on top of Twilio technologies. Sit in on this session to learn how Isetan Misukoshi built and launched their remote shopping app in just three months, leveraging Twilio Messaging and Video for remote shopping success.

8:40 AM 8:55 AMScaling 211 life-saving services with Twilio to support local communities
Thursday, November 3, 2022

During the height of the pandemic, the volume of 2-1-1 calls was up 200%. Dialing 2-1-1 connects callers with lifesaving local assistance for substance abuse, mental health, services for the elderly and the disabled, financial assistance, and health in multiple languages. Hear from United Way Metro Chicago and Maryland 211 on how they are scaling their services and integrating accessible channels to meet increased demand. Learn how they worked with Gold SI Partner, Terazo, to integrate many of Twilio’s powerful features including intelligent call routing, multilingual language assistance, voice and text-based services for critical community services. They’ll share how organizations of any size and tech capacity can work with a partner to do the same.

8:40 AM 8:55 AMTwilio Lookup: take an intelligent approach to onboarding and beyond
Thursday, November 3, 2022

Mobile devices are key to consumers’ digital lives. Signals associated with mobile numbers- identifying SIM swap, suspicious VolP sign-up, or sign-ups with line types that impact SMS delivery- are often left out of the equation when analyzing a user. These signals are critical, not only for mitigating fraud, but improving messaging conversion and reducing onboarding friction. Making the onboarding experience easy is key to the flow of engagement, but it’s necessary to verify the users signing up for your platform. In this session, learn how simple it can be to deploy and scale the Twilio Lookup API. Discover how its mobile intelligence signals can lead to better user experiences, and a better overall understanding of your users.

8:40 AM 8:55 AMTwilio Lookup: take an intelligent approach to onboarding and beyond
Thursday, November 3, 2022

Mobile devices are key to consumers’ digital lives. Signals associated with mobile numbers- identifying SIM swap, suspicious VolP sign-up, or sign-ups with line types that impact SMS delivery- are often left out of the equation when analyzing a user. These signals are critical, not only for mitigating fraud, but improving messaging conversion and reducing onboarding friction. Making the onboarding experience easy is key to the flow of engagement, but it’s necessary to verify the users signing up for your platform. In this session, learn how simple it can be to deploy and scale the Twilio Lookup API. Discover how its mobile intelligence signals can lead to better user experiences, and a better overall understanding of your users.

8:40 AM 8:55 AMDigital transformation of shopping experiences by Isetan Mitsukoshi
Thursday, November 3, 2022

In the spring of 2020, COVID created an abrupt shift in the retail experience forcing many stores to close their brick and mortar locations. Isetan Misukoshi needed to pivot quickly to redesign the shopping experience for their customers. The journey to remote shopping was swift and effective. Through several rounds of active workshop discussions, their digital transformation team developed a mobile app on top of Twilio technologies. Sit in on this session to learn how Isetan Misukoshi built and launched their remote shopping app in just three months, leveraging Twilio Messaging and Video for remote shopping success.

8:40 AM 8:55 AMScaling with Messaging
Thursday, November 3, 2022

The Message API will get you very far, but when it comes to scale, it's helpful to take a step back and think through some best practices. In this talk we'll walk through things you should consider, and provide guidance for how you can take your applications to the next level.

8:40 AM 9:05 AMScaling with Messaging
Thursday, November 3, 2022

The Message API will get you very far, but when it comes to scale, it's helpful to take a step back and think through some best practices. In this talk we'll walk through things you should consider, and provide guidance for how you can take your applications to the next level.

8:40 AM 9:05 AMWhy Toyota Connected moved its response call center platform to Twilio Flex
Thursday, November 3, 2022

When a Toyota or Lexus customer seeks emergency roadside or medical assistance, it is imperative that a Response Specialist is there to help. Toyota Connected integrated Twilio Flex with their vehicle telematics platform to provide a reliable network of Response Specialists. This move provided Toyota Connected with a highly available Call Routing Infrastructure (CRI) and an improved Call Center experience. This session will dive into the Toyota Connected Call Center Safety and Response use cases. You’ll learn what motivated Toyota Connected to migrate their call center to Twilio Flex and get in-depth insights into their journey..

9:00 AM 9:30 AMHow Douglas and Tovala are shaping next-gen B2C customer engagement
Thursday, November 3, 2022

Douglas is transitioning from a chain of brick and mortar stores to Europe’s leading online beauty and health platform. Douglas had to reinvent, and left behind a legacy tech stack to get where they want to be: engaging the right user with the right message at the right time. Tovala designed a revolutionary meal experience: restaurant quality meals which cook themselves at home, giving consumers back valuable time. Their success story is built on Twilio solutions including Segment, IoT, messaging, and short codes. In this session, you’ll learn how these two B2C organizations scaled by partnering with Twilio to design a next generation customer engagement experience that combines customer data, connectivity, and messaging.

9:00 AM 9:30 AMDiscover how Vista doubled customer conversions using Twilio Segment
Thursday, November 3, 2022

Vista’s North Star is to become the design and marketing partner for the world’s small businesses. However, the company faced headwinds such as being known as a business card printing business only, its own legacy infrastructure, and inefficient marketing spend. To combat this, Vista pivoted away from a single product transactional business, to instead focusing on recurring long-term customer relationships. See how Vista is utilizing Twilio Segment to build new, efficient, acquisition and retention strategies, foster a culture of experimentation and truly empower their marketing teams to make data driven decisions - resulting in 2x customer conversion and shortened time to conversion.

9:00 AM 9:30 AMDiscover how Vista doubled customer conversions using Twilio Segment
Thursday, November 3, 2022

Vista’s North Star is to become the design and marketing partner for the world’s small businesses. However, the company faced headwinds such as being known as a business card printing business only, its own legacy infrastructure, and inefficient marketing spend. To combat this, Vista pivoted away from a single product transactional business, to instead focusing on recurring long-term customer relationships. See how Vista is utilizing Twilio Segment to build new, efficient, acquisition and retention strategies, foster a culture of experimentation and truly empower their marketing teams to make data driven decisions - resulting in 2x customer conversion and shortened time to conversion.

9:00 AM 9:30 AMThe future of the patient experience
Thursday, November 3, 2022

Today, consumers are conditioned to expect highly-personalized experiences - thanks to the amazing customer service experiences in industries like retail, entertainment and so on. Healthcare should be no different. But it lags.. COVID-19 accelerated the adoption of digital health tools in healthcare. Providers now have the tech to deliver personalized, frictionless communications experiences. The patient experience will radically transform in the coming years. How we communicate/engage with patients will be at the forefront of this change. Artera, formerly WELL Health, (Twilio partner & Twilio Ventures Project) with providers, is forging new territory in this space. Whether it’s building, buying or partnering, we're helping providers redefine the patient experience.

9:00 AM 9:30 AMThe future of the patient experience
Thursday, November 3, 2022

Today, consumers are conditioned to expect highly-personalized experiences - thanks to the amazing customer service experiences in industries like retail, entertainment and so on. Healthcare should be no different. But it lags.. COVID-19 accelerated the adoption of digital health tools in healthcare. Providers now have the tech to deliver personalized, frictionless communications experiences. The patient experience will radically transform in the coming years. How we communicate/engage with patients will be at the forefront of this change. Artera, formerly WELL Health, (Twilio partner & Twilio Ventures Project) with providers, is forging new territory in this space. Whether it’s building, buying or partnering, we're helping providers redefine the patient experience.

9:00 AM 9:30 AMHow Douglas and Tovala are shaping next-gen B2C customer engagement
Thursday, November 3, 2022

Douglas is transitioning from a chain of brick and mortar stores to Europe’s leading online beauty and health platform. Douglas had to reinvent, and left behind a legacy tech stack to get where they want to be: engaging the right user with the right message at the right time. Tovala designed a revolutionary meal experience: restaurant quality meals which cook themselves at home, giving consumers back valuable time. Their success story is built on Twilio solutions including Segment, IoT, messaging, and short codes. In this session, you’ll learn how these two B2C organizations scaled by partnering with Twilio to design a next generation customer engagement experience that combines customer data, connectivity, and messaging.

9:00 AM 9:30 AMWhy Toyota Connected moved its response call center platform to Twilio Flex
Thursday, November 3, 2022

When a Toyota or Lexus customer seeks emergency roadside or medical assistance, it is imperative that a Response Specialist is there to help. Toyota Connected integrated Twilio Flex with their vehicle telematics platform to provide a reliable network of Response Specialists. This move provided Toyota Connected with a highly available Call Routing Infrastructure (CRI) and an improved Call Center experience. This session will dive into the Toyota Connected Call Center Safety and Response use cases. You’ll learn what motivated Toyota Connected to migrate their call center to Twilio Flex and get in-depth insights into their journey..

9:00 AM 9:30 AMBuild faster. Going Serverless on Twilio can help you prioritize your customer experience.
Thursday, November 3, 2022

Customer engagement experiences can be unpredictable at times. Uncertain traffic spikes to an app can affect availability. In this session, you’ll discover what Serverless on Twilio means. Find out how Twilio’s collection of serverless offerings can take availability concerns off the table so that you can focus on uninterrupted connections with your customers. Learn how to get started with our Functions and Assets offerings, as well as how you can integrate it into your existing DevOps practices.

9:00 AM 9:30 AMScaling with Segment
Thursday, November 3, 2022

You may ask yourself – what does a CDP have to do with developers? It’s pretty simple – you get to spend less time managing ETLs, and more time focusing on core products and customer experiences. Join us for a Superclass to explore how Segment can help support your engineering organization as it scales - ultimately lowering costs with first-party data your teams can trust.

9:05 AM 9:35 AMScaling with Segment
Thursday, November 3, 2022

You may ask yourself – what does a CDP have to do with developers? It’s pretty simple – you get to spend less time managing ETLs, and more time focusing on core products and customer experiences. Join us for a Superclass to explore how Segment can help support your engineering organization as it scales - ultimately lowering costs with first-party data your teams can trust.

9:05 AM 9:35 AMDeveloper keynote pre-show
Thursday, November 3, 2022
9:30 AM 10:00 AMKeynote hype
Thursday, November 3, 2022

Join our SIGNAL TV hosts for the Keynote pre-show hype on Day 2!

9:30 AM 10:00 AMDeveloper keynote
Thursday, November 3, 2022

Explore the past and future of communications as we hear from web pioneer Lou Montulli, the inventor of HTTP cookies, and explore Twilio Engage and Segment. With code-driven demos, we'll show you how you can expand your influence, decrease your toil, and increase your impact as a developer with Twilio.

10:00 AM 11:00 AMComing up next after the 10min break
Thursday, November 3, 2022
11:00 AM 11:10 AMLet's play TwilioQuest!
Thursday, November 3, 2022

TwilioQuest is an educational video game designed to teach a new generation of developers how to change the world with code. TwilioQuest prepares you for real-world programming by helping you configure a local development environment and introducing tools used by professional programmers around the world. Join us as we explore the educational wonder that is TwilioQuest.

11:00 AM 12:00 PMHow the state of Virginia uses an omnichannel approach to deliver public service
Thursday, November 3, 2022

Virginia’s Department of Health is embarking on a journey to re-imagine how public health accomplishes its goals. The aim is to optimize how traditional public health entities work together as a network of partners. In this session, the CIO of the VA Department of Health will discuss how they have partnered with Twilio to establish digital engagement with Virginia’s citizens. Learn how hey plan to deliver modern public services in a more effective and efficient way.

11:10 AM 11:25 AMDon’t lose valuable business context when the call leaves your app
Thursday, November 3, 2022

When customers are bounced out of your website or app to seek additional support, efficiency is lost reestablishing identity and context. Everyone’s time is wasted and frustration builds. Personalizing these interactions is a challenge. This session will show you how to leverage integrated voice conversations to turn website “window shoppers” into engaged customers. With voice calling built right into your app, customers have easier access to high-level support or sales. They are left feeling empowered to seek solutions in less time, with fewer barriers. Adding click-to-call and voice calling to your website can be done in as little as 15 minutes- and carries the potential to automate efficiency and boost user experience.

11:10 AM 11:25 AMHow the state of Virginia uses an omnichannel approach to deliver public service
Thursday, November 3, 2022

Virginia’s Department of Health is embarking on a journey to re-imagine how public health accomplishes its goals. The aim is to optimize how traditional public health entities work together as a network of partners. In this session, the CIO of the VA Department of Health will discuss how they have partnered with Twilio to establish digital engagement with Virginia’s citizens. Learn how hey plan to deliver modern public services in a more effective and efficient way.

11:10 AM 11:25 AMDriving conversions with WhatsApp with Magazine Luiza
Thursday, November 3, 2022

Magazine Luiza is one of the largest retailers in Latin America and an early e-commerce pioneer. Magalu, as it’s commonly known, has set growth goals and developed a creative strategy to meet those goals using the global reach of the WhatsApp Business Platform. Learn how Magalu is aiming to increase their ad spend ROI and grow onboarding conversion rates using Twilio’s programmable messaging to create Click to WhatsApp ads.

11:10 AM 11:25 AMDon’t lose valuable business context when the call leaves your app
Thursday, November 3, 2022

When customers are bounced out of your website or app to seek additional support, efficiency is lost reestablishing identity and context. Everyone’s time is wasted and frustration builds. Personalizing these interactions is a challenge. This session will show you how to leverage integrated voice conversations to turn website “window shoppers” into engaged customers. With voice calling built right into your app, customers have easier access to high-level support or sales. They are left feeling empowered to seek solutions in less time, with fewer barriers. Adding click-to-call and voice calling to your website can be done in as little as 15 minutes- and carries the potential to automate efficiency and boost user experience.

11:10 AM 11:25 AMPowering Data Driven Customer Engagement Strategies That Deliver Positive Business Outcomes
Thursday, November 3, 2022
11:15 AM 11:20 AMHow FanDuel’s Marketing Tech Stack Became their Most Powerful Tool to Tackle Profitability Challenges
Thursday, November 3, 2022

Join us for a conversation with Mario D’Agostino, Vice President of Product at FanDuel, an American gambling company that offers sportsbooks, daily fantasy sports, horse racing, and online casinos. Growing at a pace of 30X since its acquisition and currently valued at thirty billion dollars, it operates in one of the most regulated, competitive and complex environments —where taxation can affect revenues by fifty percent.

During this fireside chat, Mario— a computer engineer turned marketer— will unpack how their most powerful strategy to success was to implement a CDP into their marketing stack. You will walk away with deep insights into:

How to shift from chaotic growth to efficient growth
How to make your technology stack a competitive advantage
What you need to know to ensure your CDP is delivering maximum value to your business
How to retain your highest value customers

11:20 AM 11:40 AMThe virtuous cycle of customer engagement
Thursday, November 3, 2022

Customer lifetime value is earned, not given. Delivering personalized, data-driven experiences at every stage of a customer’s journey results in loyalty, trust, and repeat sales. This increased engagement leads to deeper understanding of your customers, for personalization that gets better and better. It’s a virtuous cycle. But do you have the required elements to make it happen?

Join us as we take you through this virtuous cycle, as we illustrate how you can use Twilio solutions to drive greater customer lifetime value. Then, come along for a ride in Owl Car, a technology-forward auto manufacturer, as we take you through an impactful demonstration illustrating how Owl Car delivers on the virtuous cycle using Twilio Flex and Segment, integrated with best-in-class technologies like Google CCAI and Salesforce. This compelling story features an Owl Car customer, Geoff Lawsen, and shows the engagement strategies Owl Car uses to earn 12 years of his loyalty and trust.

11:30 AM 12:15 PM3 ingredients for marketers to unlock efficient growth: from acquisition to retention
Thursday, November 3, 2022

Creating loyal customer advocates is key for brands looking to decrease customer acquisition cost and improve retention. Twilio Segment has powered lasting customer relationships for thousands of companies like Vacasa, Domino’s, and Stylepit. According to Twilio’s 2022 State of Customer Engagement Report, investment in digital customer engagement increased revenue by 70% on average. Innovative marketing organizations recognize the importance of a data-driven, connected customer engagement strategy and the powerful effect these factors have on lowering acquisition costs and increasing retention. As marketers experience even more challenges with rising customer acquisition costs, it’s critical to use real-time data, a holistic customer journey, and the right messaging channels to engage customers in meaningful ways. In this session, you’ll learn about: The importance of using a CDP for real-time data activation How to unlock the power of customer data across your connected customer journey How leading consumer brands are building world-class personalized experiences

11:30 AM 12:15 PMThe virtuous cycle of customer engagement
Thursday, November 3, 2022

Customer lifetime value is earned, not given. Delivering personalized, data-driven experiences at every stage of a customer’s journey results in loyalty, trust, and repeat sales. This increased engagement leads to deeper understanding of your customers, for personalization that gets better and better. It’s a virtuous cycle. But do you have the required elements to make it happen?

Join us as we take you through this virtuous cycle, as we illustrate how you can use Twilio solutions to drive greater customer lifetime value. Then, come along for a ride in Owl Car, a technology-forward auto manufacturer, as we take you through an impactful demonstration illustrating how Owl Car delivers on the virtuous cycle using Twilio Flex and Segment, integrated with best-in-class technologies like Google CCAI and Salesforce. This compelling story features an Owl Car customer, Geoff Lawsen, and shows the engagement strategies Owl Car uses to earn 12 years of his loyalty and trust.

11:30 AM 12:15 PM3 ingredients for marketers to unlock efficient growth: from acquisition to retention
Thursday, November 3, 2022

Creating loyal customer advocates is key for brands looking to decrease customer acquisition cost and improve retention. Twilio Segment has powered lasting customer relationships for thousands of companies like Vacasa, Domino’s, and Stylepit. According to Twilio’s 2022 State of Customer Engagement Report, investment in digital customer engagement increased revenue by 70% on average. Innovative marketing organizations recognize the importance of a data-driven, connected customer engagement strategy and the powerful effect these factors have on lowering acquisition costs and increasing retention. As marketers experience even more challenges with rising customer acquisition costs, it’s critical to use real-time data, a holistic customer journey, and the right messaging channels to engage customers in meaningful ways. In this session, you’ll learn about: The importance of using a CDP for real-time data activation How to unlock the power of customer data across your connected customer journey How leading consumer brands are building world-class personalized experiences

11:30 AM 12:15 PMAnalyst Conversations: Improving data access, campaign orchestration and marketing outcomes with CDPs
Thursday, November 3, 2022

Join Forrester analyst, Joe Stanhope and Twilio Segment VP of Marketing, Katrina Wong as they share insights from the market on how companies are evaluating, using, and driving value from CDPs. In a world where data privacy concerns and economic uncertainty are pressuring companies to use data and budgets more responsibly, companies are focusing on more thoughtful ways to activate data that create more engaged and loyal customers.

11:40 AM 12:00 PMBuilding Future-Proof ad Strategies with First-Party Data
Thursday, November 3, 2022

For a long time, many industries have focused on relentless growth at any cost. But today, efficiency is driving the conversation, especially when it comes to advertising. It’s not that growth is no longer important, but it needs to be smart, steady, and maximize incremental value.
In this session, Therese Parkes, Google’s Industry Director for TechB2B, and Abbas Haider Ali, VP of Customer Success at Twilio Segment, will discuss this changing landscape – diving deep on how Google’s Ad Platform and Segment CDP can work together to deliver stable, efficient customer acquisition for business of all kinds.

12:00 PM 12:20 PMSuperclass wrap-up
Thursday, November 3, 2022

How did your adventure go? Has it begun? Did you know this was all on-demand? Let's talk through some of the highlights and questions Superclass students had. Oh yeah, and let's take a look at that TwilioQuest leaderboard while we are at it!

12:00 PM 12:30 PMNot all Data is Created Equal: Identify the right data to build amazing customer experiences and scale business efficiently
Thursday, November 3, 2022

In a world with endless customer data points, companies need to be more diligent about which metrics to track and prioritize. In this session, Mixpanel will share insight into which metrics smart companies are analyzing, and how to derive these unique customer insights to increase customer experiences and business growth from better product experiences.

12:20 PM 12:40 PMChanging the game: a conversation with Venus Williams
Thursday, November 3, 2022

Join us for a conversation with world-renowned athlete, fashion forward designer and pay equality advocate Venus Williams and Twilio’s Chief Diversity Officer, Lybra Clemons, as they look to unpack what it means to succeed and “win” in today’s world, how to persevere through times of uncertainty and why we have a responsibility to “change the game” and advocate for equitable policies that benefit all marginalized communities.

12:20 PM 1:00 PMMaking the most of your CDP: unlocking advanced use-cases for Twilio Segment with Developer Toolkit
Thursday, November 3, 2022

Making the most of your CDP can provide deep insight into your customer and power marketing campaigns, sales, and even product improvement. In this session, you’ll discover some of the amazing ways developers can customize and extend Twilio Segment. Learn how Segment’s Developer Toolkit is designed to help developers spend less time maintaining infrastructure and unlock advanced use-cases for your CDP. Participate in an engaging, interactive demo of this powerful set of tools with Twilio product manager, Tasha Alfano.

12:30 PM 1:00 PMFrom Customer Centricity to Life Centricity: Developing a new perspective to drive customer lifetime value
Thursday, November 3, 2022

According to recent research from Accenture, the vast majority of executives believe that customers and employees are changing faster than they can change their businesses. In this session, hear how Accenture is helping businesses drive customer engagement by reframing their thinking from customer centricity to life centricity - and how to build experiences around the customer and not the software stack.

12:40 PM 1:00 PMSIGNAL Recap
Thursday, November 3, 2022

We're getting close to the end of another year of SIGNAL TV. Join our SIGNAL TV hosts as they share your favorite moments from SIGNAL 2022 and SIGNALs past as well as their personal favorite moments from this year.

1:00 PM 2:00 PMSIGNAL TV Post Show - Day 2
Thursday, November 3, 2022
1:00 PM 3:30 PMBattlesnake: Fall league championship finals
Thursday, November 3, 2022

Join our Shoutcasters live on Twitch as the remaining Battlesnakes compete for the top-place title of “Platinum Champion”. Battlesnake is a multiplayer coding game where your code is your controller. Four Battlesnakes enter, but only one survives.

2:00 PM 3:30 PM“Data-Up” Marketing: How Twilio Engage can help you build personalized customer journeys that deliver efficient conversions and lift lifetime value
Thursday, November 3, 2022

Join Kathryn Murphy, VP Product Management at Twilio, as she shares why changing consumer behavior and macroeconomic constraints are driving marketers to seek out more efficient customer acquisition and better growth strategies. Kathryn will also introduce Twilio Engage, the first customer engagement solution with a native customer data platform plus a native omnichannel together in one platform. This session will also include learnings from Twilio Segment customers, a demo of Twilio Engage and a live Q&A session.

2:30 PM 3:15 PMThe Journey to Good Data: How Shipt refined its measurement approach across teams & platforms to achieve advanced data maturity
Thursday, November 3, 2022

Join this session with Andrew Orso, Director of Marketing Data Science, Data & Measurement at Shipt to learn how this Target owned, delivery service company continually audits and improves their data standards to achieve trusted, real-time, and impactful insights powered by their CDP. With half of marketing and customer service professionals (49%) saying that the quality of their customer data is one of the most important ingredients for growth, this session will unpack how to: - Establish a scalable process for governing your data and make it accessible across teams and BUs - Enable multiple teams to make decisions that deliver on efficiency and profitability - Continually audit and improve your customer data along a maturity curve

3:30 PM 4:15 PMHow Sanofi Uses Twilio Segment to Build Golden Profiles, Increase Omni-channel Engagement and Improve Patient Outcomes
Thursday, November 3, 2022

Join us for a presentation by Seth Levenson, Head of Digital Architecture at Sanofi. Sanofi is one of the world’s largest healthcare companies, they provide life-changing treatment options and life-saving vaccines to people around the world. In this session Seth will share Sanofi’s approach to building digital experiences for doctors and patients, and how they improve healthcare provider engagement and deliver better patient outcomes. Seth will be joined by Twilio Segment Senior VP, Product Management, Kevin Niparko who will discuss why identity-resolved customer profiles are essential to any engagement strategy, how Segment helps companies build accurate, real-time customer profiles and what businesses can achieve when they activate these powerful profiles in their campaigns.

3:30 PM 4:15 PMClosing remarks with Steve Davito
Thursday, November 3, 2022
4:00 PM 4:15 PMTwilio Segment Q&A Booth
Thursday, November 3, 2022
6:30 PM 7:30 PMEmail Q&A Booth
Thursday, November 3, 2022
6:30 PM 7:30 PMFlex Q&A Booth
Thursday, November 3, 2022
6:30 PM 7:30 PMRetail Q&A Booth
Thursday, November 3, 2022
6:30 PM 7:30 PMVisit Community Hall & join a live Q&A
Thursday, November 3, 2022

Join us in the community hall to interact live with Twilio product experts and partners. Listen in on the conversation on join on screen to chat live!

6:30 PM 7:30 PMMessaging Q&A Booth
Thursday, November 3, 2022
6:30 PM 7:30 PMTrusted Activation Q&A Booth
Thursday, November 3, 2022
6:30 PM 7:30 PMSIGNAL TV APJ day 2 pre-show
Thursday, November 3, 2022

Join Twilio Developer Evangelists to kick off the SIGNAL Day2. Our APJ-based Evangelists, KK Gan and Daizen Ikehara, are going to review what’s been announced on Day1, and they will talk about what’s coming for the Developer Keynote on Day2.

7:00 PM 7:30 PMDeveloper keynote
Thursday, November 3, 2022

Explore the past and future of communications as we hear from web pioneer Lou Montulli, the inventor of HTTP cookies, and explore Twilio Engage and Segment. With code-driven demos, we'll show you how you can expand your influence, decrease your toil, and increase your impact as a developer with Twilio.

7:30 PM 8:30 PMDeveloper keynote
Thursday, November 3, 2022

Explore the past and future of communications as we hear from web pioneer Lou Montulli, the inventor of HTTP cookies, and explore Twilio Engage and Segment. With code-driven demos, we'll show you how you can expand your influence, decrease your toil, and increase your impact as a developer with Twilio.

7:30 PM 8:30 PMDigital transformation of shopping experiences by Isetan Mitsukoshi
Thursday, November 3, 2022

In the spring of 2020, COVID created an abrupt shift in the retail experience forcing many stores to close their brick and mortar locations. Isetan Misukoshi needed to pivot quickly to redesign the shopping experience for their customers. The journey to remote shopping was swift and effective. Through several rounds of active workshop discussions, their digital transformation team developed a mobile app on top of Twilio technologies. Sit in on this session to learn how Isetan Misukoshi built and launched their remote shopping app in just three months, leveraging Twilio Messaging and Video for remote shopping success.

8:35 PM 8:50 PMThe state of CDP: how Staples Canada rebuilt their stack to optimize spend and unlock massive revenue growth
Thursday, November 3, 2022

In this session, experts at Staples Canada and Twilio Segment will discuss how the tech landscape has evolved, and companies have gone from implementing martech solutions, to CDPs as a core element of the tech stack. Staples Canada serves 90% of small businesses via ecommerce and 300+ retail locations. Several years ago, they found themselves wrestling with legacy, monolithic software. They couldn't build a unified view of the customer, or connect online and offline experiences. Today Segment has helped them drive millions of dollars in incremental revenue via more efficient return on ad spend and personalized messaging. And, they’ve integrated Segment at the core of their stack, where it has unlocked new, mission-critical revenue streams.

8:35 PM 8:50 PMHow product and marketing teams at Glassdoor align to drive engagement
Thursday, November 3, 2022

Glassdoor’s mission is to help people everywhere find a job and a company that they love. This end goal can lead to some unique KPIs. In this session, Nicole Fisher, Sr. Engagement Marketing Manager, and Phil Mansour, Sr. Product Marketing Manager of Engagement from Glassdoor will discuss how they fulfill these KPIs with email engagement built on Twilio’s SendGrid Email API. You’ll discover how Glassdoor’s marketing and product teams partnered to build creative communication strategies that drive key business outcomes.

8:35 PM 8:50 PMModernizing and digitalizing UnionBank's customer experience
Thursday, November 3, 2022

In this session, you’ll learn about UnionBank’s journey to transform banking in The Philippines. UnionBank is forging a path in their region, using emerging technology to create financial solutions. Becoming a FinTech first and a bank second, UnionBank is putting their customer at the forefront of all of their planning, and solving for customer needs. In this session, you’ll learn about UnionBank’s journey to transform banking in The Philippines.

8:35 PM 8:50 PMDiscover how Vista doubled customer conversions using Twilio Segment
Thursday, November 3, 2022

Vista’s North Star is to become the design and marketing partner for the world’s small businesses. However, the company faced headwinds such as being known as a business card printing business only, its own legacy infrastructure, and inefficient marketing spend. To combat this, Vista pivoted away from a single product transactional business, to instead focusing on recurring long-term customer relationships. See how Vista is utilizing Twilio Segment to build new, efficient, acquisition and retention strategies, foster a culture of experimentation and truly empower their marketing teams to make data driven decisions - resulting in 2x customer conversion and shortened time to conversion.

8:55 PM 9:25 PMWhy Toyota Connected moved its response call center platform to Twilio Flex
Thursday, November 3, 2022

When a Toyota or Lexus customer seeks emergency roadside or medical assistance, it is imperative that a Response Specialist is there to help. Toyota Connected integrated Twilio Flex with their vehicle telematics platform to provide a reliable network of Response Specialists. This move provided Toyota Connected with a highly available Call Routing Infrastructure (CRI) and an improved Call Center experience. This session will dive into the Toyota Connected Call Center Safety and Response use cases. You’ll learn what motivated Toyota Connected to migrate their call center to Twilio Flex and get in-depth insights into their journey..

8:55 PM 9:25 PMHow Douglas and Tovala are shaping next-gen B2C customer engagement
Thursday, November 3, 2022

Douglas is transitioning from a chain of brick and mortar stores to Europe’s leading online beauty and health platform. Douglas had to reinvent, and left behind a legacy tech stack to get where they want to be: engaging the right user with the right message at the right time. Tovala designed a revolutionary meal experience: restaurant quality meals which cook themselves at home, giving consumers back valuable time. Their success story is built on Twilio solutions including Segment, IoT, messaging, and short codes. In this session, you’ll learn how these two B2C organizations scaled by partnering with Twilio to design a next generation customer engagement experience that combines customer data, connectivity, and messaging.

8:55 PM 9:25 PMThe future of the patient experience
Thursday, November 3, 2022

Today, consumers are conditioned to expect highly-personalized experiences - thanks to the amazing customer service experiences in industries like retail, entertainment and so on. Healthcare should be no different. But it lags.. COVID-19 accelerated the adoption of digital health tools in healthcare. Providers now have the tech to deliver personalized, frictionless communications experiences. The patient experience will radically transform in the coming years. How we communicate/engage with patients will be at the forefront of this change. Artera, formerly WELL Health, (Twilio partner & Twilio Ventures Project) with providers, is forging new territory in this space. Whether it’s building, buying or partnering, we're helping providers redefine the patient experience.

8:55 PM 9:25 PMChanging the game: a conversation with Venus Williams
Thursday, November 3, 2022

Join us for a conversation with world-renowned athlete, fashion forward designer and pay equality advocate Venus Williams and Twilio’s Chief Diversity Officer, Lybra Clemons, as they look to unpack what it means to succeed and “win” in today’s world, how to persevere through times of uncertainty and why we have a responsibility to “change the game” and advocate for equitable policies that benefit all marginalized communities.

9:30 PM 10:15 PMChanging the game: a conversation with Venus Williams
Thursday, November 3, 2022

Join us for a conversation with world-renowned athlete, fashion forward designer and pay equality advocate Venus Williams and Twilio’s Chief Diversity Officer, Lybra Clemons, as they look to unpack what it means to succeed and “win” in today’s world, how to persevere through times of uncertainty and why we have a responsibility to “change the game” and advocate for equitable policies that benefit all marginalized communities.

9:30 PM 10:15 PMFireside chat with Twilio Champions day 2
Thursday, November 3, 2022

SIGNAL is not over yet! Join our Twitch Streaming with Twilio champion(s) from the region to discuss anything about SIGNAL! You will also have opportunities to learn what Twilio Champions program is, and what we’re anticipating in 2023!

10:15 PM 10:50 PM
Time Zone: (UTC-07:00) Pacific Time (US & Canada) [Change Time Zone]