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BEGIN:VEVENT
UID:760f1fb0f16ebe552c6df0ca2f8ec16fe22b8f68@swoogo.com
DTSTAMP:20260309T123227Z
DESCRIPTION:With Twilio\, FlixBus is able to modernize its customer service
  hotlines\, leaving behind a legacy IVR (Interactive Voice Response)\, whe
 re even a minor change often required weeks of effort. The flexibility of 
 cloud APIs now allows for optimized metrics. In this session\, you’ll hear
  five best practices for improved customer service automation and conversa
 tional UX for IVR\, enabled by Twilio technology. By recognizing caller ID
 \, clarifying the difference between landline and mobile phones\, and usin
 g the context of rides\, Flixbus was able to create caller friendly experi
 ences that foster self service and improved customer satisfaction.
DTSTART:20221102T152000Z
DTEND:20221102T153500Z
LAST-MODIFIED:20260309T123227Z
LOCATION:https://www.signal2022.com/twilio/v/s-1182686
SEQUENCE:0
STATUS:CONFIRMED
SUMMARY:Five best practices for a conversational IVR with Twilio
TRANSP:OPAQUE
X-ALT-DESC;FMTTYPE=text/html:<p>With Twilio\, FlixBus is able to modernize 
 its customer service hotlines\, leaving behind a legacy IVR (Interactive V
 oice Response)\, where even a minor change often required weeks of effort.
  The flexibility of cloud APIs now allows for optimized metrics. In this s
 ession\, you’ll hear five best practices for improved customer service aut
 omation and conversational UX for IVR\, enabled by Twilio technology. By r
 ecognizing caller ID\, clarifying the difference between landline and mobi
 le phones\, and using the context of rides\, Flixbus was able to create ca
 ller friendly experiences that foster self service and improved customer s
 atisfaction.</p>
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ACTION:DISPLAY
DESCRIPTION:With Twilio\, FlixBus is able to modernize its customer service
  hotlines\, leaving behind a legacy IVR (Interactive Voice Response)\, whe
 re even a minor change often required weeks of effort. The flexibility of 
 cloud APIs now allows for optimized metrics. In this session\, you’ll hear
  five best practices for improved customer service automation and conversa
 tional UX for IVR\, enabled by Twilio technology. By recognizing caller ID
 \, clarifying the difference between landline and mobile phones\, and usin
 g the context of rides\, Flixbus was able to create caller friendly experi
 ences that foster self service and improved customer satisfaction.
TRIGGER:-PT15M
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